This is a recent service call I did on one of the newer Whirlpool top-loading HE washers, the so-called Vertical Modular Washer (VMW). This is a low-end, rinky-dink machine that has very questionable durability.
The complaint on this washer is no-spin, no-agitate. For this complaint on this washer, you want to check out: the belt, the drive pulley, the mode shifter, the transmission.
This video shows:
- How to put the control board into diagnostic mode to display error codes
- The main drive components underneath the washer
- How to remove the control console to access the control board
- The location of the wire harness to do electrical tests on the mode shifter