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ApplianceGuru.com: The Samurai Appliance Repair Forums > Do-It-Yourself Appliance Repair Help > The Laundry Appliance Repair Forum > Fisher paykel gwl10 won't drain... |
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ApplianceGuru.com: The Samurai Appliance Repair Forums > Do-It-Yourself Appliance Repair Help > The Laundry Appliance Repair Forum > Fisher paykel gwl10 won't drain... |
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pdanger01 Grasshopper
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Fisher and Paykel GWL10 washer stuck at rinse cycle. Hasn't drained, fills for a couple of seconds then stops, begins filling, stops and so on. I tried the diagnostics drain pump test (diagnostics mode, regular cycle button), and rather than draining, it fills water into the tub. Currently have a tub full of sudsy clothes, looking for troubleshooting help. Any help greatly appreciated. Thanks. I've spent a little more time troube shooting what I can. I tested both water valves, and see that incoming water enters the tub at the back of the washer (lid hinge area). I shut off both water valves to washer, tested to make sure no water flowed. Then again tested drain pump, and that action pumps water into the tub, but from the right side. Hope that narrows it down. Again, any help greatly appreciated. Last edited on Wed May 18th, 2005 04:19 am by pdanger01 |
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ktsenya2 Master Appliantologist
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Replace the Diverter Valve, PN 426862P |
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pdanger01 Grasshopper
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Thanks for the reply ktsennya2. I also found this thread (didn't come up in my first searches) that sounds like the same problem I'm having. http://applianceguru.com/view_topic.php?id=85&forum_id=2&highlight=gwl10 Person didn't reply with what the actual conclusion was, but seems like he took the same approach to the repair. In my extremely limited knowledge of washers (6 hours of reading and research last night) the diverter valve certainly seems to make the most sense, plus somebody (ktsennya2) who actually knows what they're talking about reccommended it. I am going to start (and hopefully finish) with that. Any tips on replacing this part? All I know is that it is under the drum, so I'm assuming tipping washer on it's front will gain the needed access. Anything I should test first? Thanks in advance for any additional input. Also, thanks for providing the part number. |
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pigletsa Grasshopper
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We had the EXACT same problem this evening. After some troubleshooting (before heading to the internet), I came to the conclusion that it was something about the pump not sending the water to the drain pump, but cycling back into the tub. Diverter valve certainly makes sense, and I was hoping you tried it and might let us know if that did the trick. If you repaired it yourself, any pearls of wisdom? I'll be getting quotes from a repairman, but if the price is too high (probably will be), I'll be looking into doing it myself. Thanks to both pdanger and ktsenya for info. |
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TechnicianBrian Master Appliantologist
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Go ahead and replace the diverter valve. Very easy to do from the bottom on that model. Had a call about a month ago on a machine doing the same thing. Only takes a couple minutes (drain the water by hand first) and your done. Brian |
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pdanger01 Grasshopper
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Yes, problem was diverter valve. Fisher and Paykel customer care line was of no help, so you came to the right place. Just as TechnicianBrian said, replacement is easy. Bail out the washer by hand, flip forward onto face (you may want to have a towel down, I had a bit of water come out after tipping washer). hoses have spring type clamps (just squeeze to remove), remove hoses, remove two wires (remember where they go), reverse procedure for new valve. Less than half an hour including bailing. Hope this helps you out a little bit. The forum here really helped me out. |
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shortyliz Grasshopper
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Help please, I am having the same problem.... I believe... however, it happens during the fill process rather than the rinse. I have had a local repairman come and try to fix this, but he doesn't know where to get parts for F&P. He said that he found that a "switch was stuck" and he was able to unstick it... perhaps this would be the Diverter Valve???? At any rate, he suggested trying to run a small load.... well, same problem happened. I am willing to give it a try if I could get the part. I tried to look the part up on this website and I wasn't able to find Fisher & Paykal parts. I am new to trying to fix my own appliances.... but with four of us in the house (hubby,myself and two boys in their early 20"s), and none of them know how to fix stuff.... I need your help please.....  |
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Samurai Appliance Repair Man Fermented Grand Master of Appliantology 
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shortyliz wrote: Help please, I am having the same problem.... I believe... however, it happens during the fill process rather than the rinse. Your problem description is sketchy. What specific problem are you having? |
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shortyliz Grasshopper
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Oh I am sorry...... the problem is that the machine fills with water to start the wash and then starts to Beep. I have tried to advance and all that happens is that the machine continues to fill with water. I believe that I have read, here in this forum, that there is a "diagnostic mode" in which I would be able to empty the machine of the water.... but I don't know how to access the Diagnotic Mode. Last edited on Sat Jun 18th, 2005 03:17 pm by shortyliz |
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Samurai Appliance Repair Man Fermented Grand Master of Appliantology
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Place the machine into diagnostic mode so you can read the bibary fault code. To enter diagnostic mode: 1. Have the machine plugged in and turn it off at the control panel. 2. Perss and hold the WASH TEMP DOWN the press the POWER button. The machine will give two short beeps. 3. Using the SPIN SPEED UP or the SPIN SPEED DOWN buttons you can get different information. When you press the SPIN SPEED UP button until the HOLD and SLOW SPIN LED's are on, the WASH PROGRESS LED's will display the fault code. Interpret them using the tech sheet inside the control panel -- pray to pot-bellied, one-eyed, fish-smelly Buddha that you repairguy didn't "borrow" it. Sounds like you you probably have a bad diverter valve. |
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shortyliz Grasshopper
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"tech sheet inside the control panel". How do I access "INSIDE" the control panel, please. Oh, I am saying many prayers to the pot belly.... oh any belly that will listen. |
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Samurai Appliance Repair Man Fermented Grand Master of Appliantology
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See this article: http://fixitnow.com/2004/10/appliance-repair-revelation-fisher_30.htm |
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shortyliz Grasshopper
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You know what.... I did print this article out once already and gave it to my "repairguy". Well, he had planned to go to Major Brands or Coles in Laconia yesterday and see if he could get me the Diverter Valve PN 426862P, which is what I had thought might be the probem, after doing my research on this website. Well, he never got around to going to Laconia..... so I figured I might as well take matters into my own hands. Well, I am off to the basement to see if I can find the problem. I will need to know where to get the Diverter Valve part.... but I will let you know when I return to my computer. Thanks for all your help. |
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shortyliz Grasshopper
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Ok, well, the good news is that the tech sheet was where it was supposed to be, so I have it. I followed your instructions and now have the information, but am not sure how to read the display to calculate the problem. How about if I relay to you how the display reads and perhaps you can help me some more. Actually, when I add up the LEDs I come up with a total of 93 and I don't see a Fault Code with the #.  Last edited on Sat Jun 18th, 2005 04:20 pm by shortyliz |
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shortyliz Grasshopper
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I hope I am not asking too many questions. Are you able to help me with the Fault Code number mentioned above. Also, please.... where do I get the parts. |
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Samurai Appliance Repair Man Fermented Grand Master of Appliantology
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This fault means there's a communication problem between the motor controller module and the display board. Unplug the washers, and take apart the connectors between the display board and the control module and re-seat them This may be a problem that was induced by the repairguy poking around, or maybe it was the problem all along. We'll take it one at a time. |
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shortyliz Grasshopper
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I actually called Fisher Paykel yesterday and they are telling me that parts are under warranty only if an authorized repair person works on the machine. They are telling me that I shouldn't do anything to the machine myself, as then the warranty for parts is not in effect. The machine was bought in Nov of 2001. The reason I called Fisher Paykel was to ask about getting parts. At this point, what do you think that I should do? Can I schedule an appoint for a service call through you.... or get parts through you. I really don't know what to do. Last edited on Sun Jun 19th, 2005 06:11 pm by shortyliz |
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Samurai Appliance Repair Man Fermented Grand Master of Appliantology
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Where did you buy the washer? If from Major Brands, they have a service dept. that should support it. I'm up in New London and I have all the service calls I can handle serving just New London and surrounding towns (Wilmot, Newbury, North Sutton, Sunapee, Springfield, and sometimes Grantham). While Concord would be a great market to serve if I lived closer to it, it's just too far to cost-justify it at this point. Especially considering that many repairs can require two trips. I recommend either contacting the service dept of the place you bought it from, or going ahead and doing the repair yourself even if it means paying for the parts, warranty not withstanding. |
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shortyliz Grasshopper
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Yup, I bought it at Major Brands. I did call Major Brands Service on Tues after my repairguy said that he doesn't know where to get parts. (This seems to be the biggest problem, getting parts.) Well, Major Brands wasn't able to come until this coming Wed, and I guess I was a bit to impatient, and didn't want to wait that long.... and in the long run I guess I just should have scheduled the service call. I guess I will need to call them again tomorrow and go from there. I would assume that they will have a stock of Fisher Paykel parts on hand and this would be the fastest (I hate to admit it) way to get the machine up and running. I really do appreciate all of your help! I guess I should atleast try doing the disconnecting that you mentioned above. |
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shortyliz Grasshopper
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Well, now I decided to restart the machine and see if it gives me a different fault code....well now the fault code is #37, blocked pump error. I guess I just can't let it go......where can my repair man get the parts, if he needs to? The more I think about it....he knows how to fix all of the other appliances I have, he should be able to handle this.....if he can get the parts. |
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Samurai Appliance Repair Man Fermented Grand Master of Appliantology
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If it's a blocked pump, you can usually cure this by simply cleaning the coins and pins out of the pump impeller. The pump snaps apart and goes back together for this very reason. Easy to get to- just lay the wash on it's front panel and the pump is right there. Press the tab on the white plastic part and then it turns off, lefty-loosy, righty-tighty. |
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shortyliz Grasshopper
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You have been extremely helpful, I want to thank you again. I have printed out all the information you have given me and havegiven it to my "repairguy" and he has actually ordered the Diverter Valve from Fisher Paykel and I wouldn't be surprised if he also order a pump, so that he can have it on hand. I am so close to fixing it myself, but it is good practice for the "repairguy" and he really does need to know how to fix Fisher Paykel washers. I did empty the washer yesterday, by hand.....5 buckets. I think I will just wait a few days and see if the Diverter Valve is the problem. Thanks so very much for your help..... I will let you know how I make out. liz |
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Samurai Appliance Repair Man Fermented Grand Master of Appliantology
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You and your repairguy are embarking on a magical journey of appliance enlightenment together. Be sure to share your success story with us! I love a happy ending.  |
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shortyliz Grasshopper
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My repairguy ordered the Diverter Value a week ago yesterday. I believe he called the toll free number on the back of the booklet that comes with the machine. My question to you is.....do you know where the parts are shipped from.... New Zealand.? And any idea how long before we should expect it? thanks for you input. |
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Samurai Appliance Repair Man Fermented Grand Master of Appliantology
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Here in the US, parts are shipped from Southern California. I usually get my parts in about a week.. He should have it any day now. |
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shortyliz Grasshopper
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Oh, I am so frustrated! My repairguy came today and put in the Diverter Valve. He said that he thought everything was all set and to try to do a load of wash. I know better than than.... I only put in 1 sheet to see how it goes. Well, all seemed to be going well, so I walked away from the machine and within a few minutes....beep, beep, beeep!!!! I went down and the fault code is #52. I decided to stop the machine.... unplug it and turn it back on. When I start again.....I can hear the motor running, but kind of like a moaning.... and it doesn't seem like it is filling up with water. I am just so sad.... I just don't know what to do. |
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Kiwi-nadian Sublime Master of Appliantology 
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It is possible that the repair guy put the diverter valve back-to-front. Set the wash going, it should fill for a couple of minutes and then start to pump the water into the bowl, and I suspect it is pumping it down the drain causing "52". |
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shortyliz Grasshopper
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Oh Kiwi, thanks for the latest advice. I called my "repair guy" this afternoon and mentioned that perhaps the Diverter Valve was put in front-to-back. He mentioned that the Valve was a bit different from the original and that he would come back to my house this afternoon and switch it around. I am one happy "Wash women" right now. I have started a wash and all seems to be going well...washer filling up with water and the machine making all the normal Fisher Paykel washer noises. I will keep you posted and let you know once the wash is done..... that all is well. You guys have been a great help and I can't believe how much I have missed my washing machine over the last 3 weeks. I only wish it were easier to get parts. I think my repair guy and I have really had a joint effort on this repair project..... with a lot of information assistance from this website. thanks again, liz |
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riggzy Grasshopper
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believe i have the same problem as pdanger01 also have a number 37 alarm. no blockages in diverter pump or drain pump. going to change the diverter pump. will let you know how it works out |
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