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GE refrigerator GSS22JFMB ww  Rating:  Rating
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 Posted: Fri Nov 11th, 2005 01:49 am
   
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Pegi
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GE took the web page down guys, guess too many people calling about the program, however after a couple hours of searching found where I had saved the listing of the model numbers..

Refrigeration Side by Side Moisture Program – Four years from install date Models Affected: BSY25GF , GSS22JF , GSS25QF , DSS25PF , GSS22KG , GSS25QG , ESS22XG , GSS22QF , GSS25SG , ESS25XG , GSS22QG , GSS25UF , GSH22KG , GSS22SG , GSS25VG , GSH25KG , GSS22UF , GSS25WG , GS20DB , GSS22VG , HSS22BD , GSS201B , GSS22WG , HSS22DD , GSS201E , GSS25JE , HSS22IF , GSS221B , GSS25JF , HSS25IF , GSS22JE , GSS25K , GSSS25KF AA2XXXX , TA2XXXX , DA2XXXX , VA2XXXX , Additional FA2XXXX , ZA2XXXX , Numbers GA2XXXX , AD2XXXX , HA2XXXX , DD2XXXX , LA2XXXX , FD2XXXX , MA2XXXX , GD2XXX , RA2XXXX , SA2XXXX If serial number in matrix matches model number in matrix , the unit is part of the population. Models with Serial Range AA-GD

Important Change to 4th Year Moisture Program On any service call for any failure on the listed models/serial numbers , please call customer relations once the diagnosis is complete at 1-800-437-9283 , prompt 1. The serial number range on the affected models has been expanded to include all serial numbers from AA2-ZD2.


Call GE if this box is in the program by the serial number, what they do depends on the repair history...this program was extended to cover 4 years from date of install....;)



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 Posted: Sat Nov 12th, 2005 04:02 am
   
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Pegi
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Cool.....glad we could help, and please let us know how this turns out, will help others who have the same problem....;)



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 Posted: Sat Nov 19th, 2005 04:38 pm
   
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Pegi
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Cool, thanks for the update!!  Seems would be better for the ones who make this stuff to do it right the first time....:?



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 Posted: Sun Nov 20th, 2005 09:50 pm
   
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Pegi
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You are most welcome...;)



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 Posted: Mon Dec 19th, 2005 02:38 am
   
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Pegi
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Yep, thanks for letting us know this turned out so well, here is the notice..

GE settles class-action refrigerator lawsuit
On December 14, Ryan Hiraki of The News-Press, a Southwest Florida newspaper, reported "that a nationwide lawsuit against General Electric that started in Southwest Florida has ended with GE agreeing to replace thousands of faulty refrigerators or reimburse its customers. William Turner, 77, a retired Naples resident who filed the class-action lawsuit in April, said he got what he wanted in the proposed settlement. 'It was about principle,' said Turner, who worked in television news for
50 years.
     " People had refrigerators that were not functioning properly and if no one stepped to the plate, I felt it was important that somebody file' a lawsuit. Residents throughout Southwest Florida had complained that GE and Hotpoint 20-, 22- and 25-cu.-ft. refrigerators had excessive moisture problems. The moisture, they said, caused rust, puddles on the floor and the formation of metal shavings and shards of plastic.
      Turner's lawsuit, filed in U.S. District Court in Fort Myers, alleged that the problems caused by the buildup of moisture can pose safety hazards to consumers who may ingest dangerous materials from ice created in the freezer sections. The lawsuit was amended three times since it was filed, and it now includes more than 300 refrigerator models.
      "Consumers screamed and GE heard them," said Scott Weinstein, who represented Turner in the class-action suit. Kim Freeman, a spokeswoman at GE, did not provide an estimate on how much Turner's lawsuit will cost GE.
      "That information is proprietary," she said, "but we'll spend whatever it costs to take care of our customers.
      "Under the terms of the settlement, GE must:
• Reimburse owners for moisture-related service calls
• Give owners an additional year of warranty protection from the time the court gives the settlement a preliminary approval, possibly in January
• Or replace refrigerators that have required three unsuccessful repair attempts.
      "For residents who got tired of problems with their refrigerators, even after three service calls, and decided to buy a new one, GE has agreed to refund the cost of the faulty refrigerator. GE had tried to fix the problem after hearing about it this spring, creating a hot line to expedite service calls."
      Years of manufacture begin with 2001. The refrigerators involved include those with model numbers beginning with GSS, GSH, HSS, ESS, GST, or HST. Other model prefixes that exhibit similar problems begin with PSS, PCS, PSI. The TFX, TBX and TPX models have another set of problems, including the complaint that the auger inside the ice bucket rusted, thereby producing rust covered ice cubes.








 



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 Posted: Mon Dec 19th, 2005 02:39 am
   
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Here is a link to the notice plan..

http://www.bringgoodthingstolife.org/docs/notice_plan.pdf



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 Posted: Wed Jun 21st, 2006 04:49 am
   
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Don't quit on GE.  I bought my fridge more than 5 years ago and found it in the class action lawsuit too so I called them and set up an appointment for a repairman to come over and check it out.  The repairman was wonderful.  He ordered parts and doors at no cost.  When the parts arrived he was back at my home in only a few days.  The installation went great and then we saw a dent in the top of the freezer door.  The repairman called GE and reordered the door.  A few days later GE called me and said they were going to replace the entire unit with a new one.  It was delivered and set up in less than a week and is even nicer than the old one.  Thanks and koodoes to GE.  No, I am not a crackpot advertising for GE, only a satisfied customer who is impressed with their customer support.  Now we need the rest of Corporate America to stand by their products as well.  Then we can work on those looser corporations who are moving overseas to save wages yet sell their trash to us at no less of a price than they did when I was on their payroll.

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