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Maytag Performa pact910aww washer Clothes still soaked after spin cycle

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Posted: Fri Sep 3rd, 2010 05:16 am

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appl.tech.29501
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can you turn the tub by hand in both directions?

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Posted: Fri Sep 3rd, 2010 07:25 pm

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olsenku
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I can stop the tub during the spin cycle but there is never a time that I can turn the tub, in either direction. The second I open the lid the break kicks in and the tub won't budge.

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Posted: Fri Sep 3rd, 2010 08:00 pm

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when the tub does spin is it abnormally loud?

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Posted: Fri Sep 3rd, 2010 08:14 pm

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appl.tech.29501
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This spring is in place on the side of the motor correct?

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Posted: Fri Sep 3rd, 2010 08:50 pm

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olsenku
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It sounds just fine when it spins. And yes the spring is in place on the motor.

The inner tub is now spinning during the spin cycle with no clothes in it.

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Posted: Fri Sep 3rd, 2010 09:01 pm

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appl.tech.29501
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any chance you can make a video of the tub spinning or the transmission?

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Posted: Fri Sep 3rd, 2010 09:18 pm

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olsenku
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Is this what you are looking for. Hope it comes through alright. It is quite load also.

http://yfrog.com/ng1003290z

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Posted: Fri Sep 3rd, 2010 09:31 pm

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appl.tech.29501
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Bingo ! Thats what I needed

unfortunately you have a bad transmission

the agitator shouldn't rotate back and forth while the tub is spinning.

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Posted: Fri Sep 3rd, 2010 09:40 pm

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olsenku
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I have heard that transmissions have a ten year warranty. Do you how I can tell if it is still under a warranty? And does that warranty still count if I didn't buy the machine but got it when I bought the house?

Thank you so much for all your help!!! It is great to know that there are places to go to get information like this you can trust.

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Posted: Fri Sep 3rd, 2010 09:44 pm

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appl.tech.29501
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what is the complete serial # ? I will see what the standard was for your series

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Posted: Fri Sep 3rd, 2010 10:09 pm

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olsenku
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The serial number is (S) 10309499GN.

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Posted: Fri Sep 3rd, 2010 10:32 pm

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32^nd Post

appl.tech.29501
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The transmission has a 5 year warranty that should be good until 12/31/2010. It would only cover parts and you would be responsible for service call and labor charges. Even with the part covered you may wind up with $300 in the repair. Unless you can get them to send you the parts and you do the work your self.

Whirlpool Customer Service 1-800-688-9900

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Posted: Fri Sep 3rd, 2010 10:44 pm

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olsenku
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Thank you again for all your help.

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Posted: Fri Sep 3rd, 2010 10:55 pm

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appl.tech.29501
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Not a problem, let us know how it ends up or if you decide to do the work yourself.

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Posted: Wed Sep 8th, 2010 10:59 pm

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olsenku
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Well, I talked to customer service and they would only honor a 1 year warranty. We ended up finding a fairly new whirlpool for less than the price of the transmission. So we just bought that instead of trying to replace the transmission.

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Posted: Wed Sep 8th, 2010 11:15 pm

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appl.tech.29501
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You did the right thing

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