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- > Do-It-Yourself Appliance Repair Help > The Kitchen Appliance Repair Forum > Sunbeam Rocket Grill, Model RG12, Service #7530, Date Code Y092

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Sunbeam Rocket Grill, Model RG12, Service #7530, Date Code Y092  Rating:  Rating
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 Posted: Sun Jun 6th, 2010 08:26 pm
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Robin the Hood
Master Appliantologist


Joined: Wed Apr 30th, 2008
Location: Yakima, Washington USA
Posts: 179
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Okay, to begin...yeah, it's a countertop (not major) appliance, and NO, I won't be like "toaster guy" and go out of my way (or too far out of pocket) to fix it....

Hubby was "gifted" this little miracle of Modern Science by his late (and not-so-great) boss. He absolutely adores the buggardly thing (I myself don't use it).

The itty-bitty place I DO have in my heart for this thing is that a) hubby likes to cook, and b) hubby leaves my kitchen (usually) looking like something exploded, and c) when he uses this little gem, my kitchen doesn't need a power washer to clean.

He cooks; he's not much on clean up.

At any rate, we're preparing to move into an abode we will actually OWN, and while packing, I noted a bit o'greasy dust on the top of the unit.  I made the mistake of trying to wipe that dust off with a damp sponge.  Image my shock and surprise when all of the indicator lettering on the control panel of the machine first smeared, then disappeared!

Tain't no big thing as far as the selector (2 choices, which are illustrated in the users guide) and the preheat indicator (red means "stop", green means "go"), but since you're pretty much at the mercy of the timer knob, it'd be nice to know if you're setting the thing for 1 minute, 1.5, 2, 2.5, etc.

Reviews online say this is a common occurrence, but have yet to find anyone who knows what to do about it.  The Sunbeam site (of course!) doesn't mention it - at all.

I've sent the obligatory e-mail to customer service (the phone numbers given there are for sales, not assistance), but am not holding out much hope of a positive reply.

Short of looking for detailed photos of the timer online and going at the thing with a magic marker, have any of you run into this in your wanderings?  I hate to toss the thing (I don't even know if they're being sold anymore; Sunbeam states they are "currently out of stock), and after a mere 23 years of marriage, hubby has been giving me the "evil eye" (maybe a bottle of Bourbon will assuage the anger?)

Any assistance you can give would be greatly appreciated!



____________________
"If you want your tree to produce plenty o' fruit, you've got to cut it back from time to time. Same thing with your neural cells. Some people might call it brain damage. I call it prunin'".
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 Posted: Mon Jun 7th, 2010 01:52 am
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Samurai Appliance Repair Man
Fermented Grand Master of Appliantology


Joined: Mon Mar 21st, 2005
Location: Otterville, New Hampshire USA
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Hmm, not heard of this problem. I tried calling Mr. Harvey but it seems his daughter put him in a retirement community after that fiasco where he tried to repair his toaster and ended up melting the power cord in the oven and peeing all over his kitchen. But perhaps this photo will help restore domestic tranquility:



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 Posted: Tue Jun 8th, 2010 09:06 pm
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Robin the Hood
Master Appliantologist


Joined: Wed Apr 30th, 2008
Location: Yakima, Washington USA
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As expected, the folks at Sunbeam were oh so helpful:

"Dear Robin,

Thank you for contacting Sunbeam, a brand of Jarden Consumer Solutions. We apologize for any inconvenience you have experienced with your RG12 and will be happy to help you.

The part or service that you need can be obtained by one of our Authorized Service Centers.

To find the service center nearest you, go to Sunbeam's website or click on the appropriate link:

Kitchen:  http://www.sunbeam.com/servicelocator.aspx?section=kitchen

Garment Care:  http://www.sunbeam.com/servicelocator.aspx?section=garmentcare

Health & Home:  http://www.sunbeam.com/servicelocator.aspx?section=health-and-home

After clicking the above link, select the states in which you require service from the drop down menu.  If a service center is not located near you, we recommend expanding your search to neighboring states. Be sure to contact the service center before sending your product to ensure proper service.

Again, I apologize for any inconvenience.  We appreciate your business and are happy to help if you have any further questions.

Sincerely,

Sabinah
Jarden Consumer Solutions
http://www.sunbeam.com"

So, click on the appropriate link, and voila!!






Action Small Appliance
1500 145th Place Southeast
Bellevue, Washington
98007-5516
Phone: 425-643-9806
Fax: 425-643-9834




Action Small Appliance
2125 2ND Avenue
Seattle, Washington
98121-2207
Phone: 206-448-2020
Fax: 206-448-7428




Appliance Parts Mart
1513 North Mullan Road
Spokane, Washington
99206-4096
Phone: 509-926-8126
Fax: 509-926-8246
Email: partsmart@sisna.com



Will try the e-mail link to the place in Spokane to see what they have to say...

The saga continues!

P.S.  Many thanks for the JPEG, oh Grand Fermented Master!  May be importing that into PhotoShop to see what I can come up with.  Hmmm...maybe we could go into business selling the template??

 





____________________
"If you want your tree to produce plenty o' fruit, you've got to cut it back from time to time. Same thing with your neural cells. Some people might call it brain damage. I call it prunin'".
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 Posted: Tue Jun 8th, 2010 09:12 pm
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Robin the Hood
Master Appliantologist


Joined: Wed Apr 30th, 2008
Location: Yakima, Washington USA
Posts: 179
Flavorite Brew: Rolling Rock
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E-mail sent...and the guy there got back to me suprisingly fast!!:

"I actually have never had that complaint before.  The one bad thing is that they don't supply any parts except the timer know and pouches.  Your only chance would be to find a used one and try to scavenge parts.  Sorry for the bad news.

 
Craig"
 
So, I'll be seeing what I can do to create a JPEG Template.  Might be a while (grill is now packed...out of sight, out of mind?) but will let you know how that goes!

Last edited on Tue Jun 8th, 2010 10:49 pm by Robin the Hood



____________________
"If you want your tree to produce plenty o' fruit, you've got to cut it back from time to time. Same thing with your neural cells. Some people might call it brain damage. I call it prunin'".
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