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ApplianceGuru.com: The Samurai Appliance Repair Forums > Izakaya Tavern > Appliance War Stories > Going to work for "The Big Boys" |
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| Going to work for "The Big Boys" | Rate Topic |
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| Posted: Thu Sep 17th, 2009 08:53 pm |
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1st Post |
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bigasseaglesfan Senior Apprentice Appliantologist
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I had recently applied for a job with A&E (I think their part of sears). I 've been at it on my own for about 7 years(80% commercial 20%other) I seem to be gittin da itch to call it quits. When they talk of: paid vacation, sick time, holidays, company trucks ect... It sure seems tempting. Has anyone had any experience with any of the large companies and if so what's your thoughts?
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| Posted: Thu Sep 17th, 2009 09:56 pm |
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2nd Post |
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sgilber Chief Apprentice Appliantologist
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What is a reasonable hourly rate for an experienced tech with a company like A&E? Steve
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| Posted: Fri Sep 18th, 2009 03:10 am |
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3rd Post |
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Scottthewolf Sublime Master of Appliantology
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I think I am worth $25 an hour with a big company like A&E, but I would have to work twice as hard as I do now. Expect some really long days with them, the more calls you do , the more they expect from you. 10 to 15 calls in one day is the norm with them.
____________________ Scott Wolf |
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| Posted: Sun Sep 20th, 2009 01:49 pm |
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4th Post |
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nickfixit Fellow, Academy of Sublime Masters of Appliantology 
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I'll tell you this.... There are NO paid sick days, none, zero, nada,.... In fact, they have a pretty harsh attendance program. Calling in sick is treated as a conduct problem. You will be working when you're sick. If micro-management was an Olympic event, A&E/Sears would win the gold hands down. You will be under constant scrutiny for all aspects of everything you do, always. They expect you to sell stuff, and your performance will be studied and reported in exacting detail. You will living like a bug under a microscope. You can make a fair wage, but you will earn it with real hard work and a ton of stress. Last edited on Sun Sep 20th, 2009 01:50 pm by nickfixit ____________________ " Giving numerical data to Sears management is like giving a monkey a machine gun. No one knows for certain what will happen, but you can be sure of two things... It will be real messy, and only the monkey will be unharmed" |
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| Posted: Sun Sep 20th, 2009 08:41 pm |
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5th Post |
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kdog Fellow, Academy of Sublime Masters of Appliantology 
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I can certainly second Nick's feelings - if you can go to someones house to look at a broken appliance, and sell the consumer a pair of shoes, you'll do alright - whether or not you can properly repair the appliance is secondary. No sick days, and little vacation time, in fact they are taking some back off of long time employees!! Due to their incompetencies with booking/routing/call loads etc. stress is through the roof
____________________ two wrongs don't make a right,but three lefts do. |
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| Posted: Mon Sep 21st, 2009 08:44 am |
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6th Post |
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Scottthewolf Sublime Master of Appliantology
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Reminds me when I worked at Sears in a union shop. They asked me to work on my day off, I said sure, I worked on my day off and called in sick the next day and got written up for it.
____________________ Scott Wolf |
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| Posted: Mon Sep 21st, 2009 07:49 pm |
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7th Post |
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kdog Fellow, Academy of Sublime Masters of Appliantology
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You pretty much have to submit a "request to get sick" and have it approved ahead of time - H1N1 anyone??
____________________ two wrongs don't make a right,but three lefts do. |
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| Posted: Tue Oct 6th, 2009 03:19 am |
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8th Post |
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Crouching Tiger Sublime Master of Appliantology
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Here in Canada, Sears has recently opened a 'state of the art' call center in the Philippines who are taking catalogue orders and booking parts and service calls. Talk about a huge f*** up, man what is wrong with this company? Everyday all I here from customers is how long they spent on the phone waiting to talk to someone they cannot understand - then they get transferred back to customer service here in Canada. They closed the call center in Regina and laid off hundreds more in other areas. I hope people boycott Sears for such an a**hole move. As far as the pay scale goes, in the last 4.5 years I have seen an increase of only .85 cents per hour. The union we did have was dissolved within the first 6 months I worked there and now everyone is crying boo hoo about how bad there being treated. The incentive program was put in place to give service employees a chance to earn more income but there are only a few who reach the goal to get the pay incentive. We are also now being told that there are more calls that go against us. If a customer is not home and the tech goes to the house it counts against us, if the tech runs out of time at the end of the day and can't get to his last call we loose the first time complete, if the techs switch calls to help each other out we loose the first time complete and there are more I don't even understand.
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| Posted: Tue Oct 6th, 2009 06:09 am |
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9th Post |
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grey one Sublime Master of Appliantology 
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Boy , am I ever glad I retired from that company. I can only guess what parts shipment is like now.... The big boys only see the $ they think they are saving - no idea about all the income they are loosing.. So many places to buy stuff now , do not need sears at all..
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| Posted: Wed Oct 7th, 2009 03:11 am |
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10th Post |
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fabelizer Buckaroo Banzai Appliantologist
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If you're worth $25 they'll offer $18!
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| Posted: Wed Oct 7th, 2009 03:14 am |
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11th Post |
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fabelizer Buckaroo Banzai Appliantologist
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So... how'd that work out for ya?
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| Posted: Sun Oct 11th, 2009 01:42 pm |
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12th Post |
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Chat_in_RI Sublime Master of Appliantology 
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They did offer a free flu shot for the techs... nearest clinic being 50 miles away... Last edited on Sun Oct 11th, 2009 01:43 pm by Chat_in_RI ____________________ We, the unwilling, led by the unknowing, are doing the impossible for the ungrateful. We have done so much, for so long, with so little, we are now qualified to do anything with nothing. Mother Teresa |
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