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Need help ASAP (Kenmore Oasis)  Rating:  Rating
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 Posted: Sat Jan 24th, 2009 12:20 pm
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Budget Appliance Repair
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I need some quick feedback on this problem, (hopefully before Monday morning when I have to do my parts order).

Kenmore Oasis, (with wash plate - NO agitator).
Mod# 110.27092602
Ser# CT4570020

This is the first of these Oasis/Cabrio machines I've worked on.

Problem complaint: Keeps coming up with F1 error code and have to push stop, (to clear error), multiple times before it will finally finish filling and complete cycle.

F1 = Pressure signal Out-of-Range - stores error code F68
fixes:
+Check pressure hose connection from tub to machine/motor control.  Is hose pinched or kinked?
+If F then 1 repeats numerous times after POWER is pressed and the pressure hose connection is not pinched or kinked, replace machine/motor control.

Problem repeated itself for me.  Machine starts filling for about 1-2 seconds, stops, lid locks, machine resumes filling and immediately F1 code comes up.  After pushing STOP to clear error and START again it resumed ok for me.

I removed and reseated all control board connections and checked pressure hose and tested, all worked ok for a few times then started the F1 error again so went thru the diagnostics further and completed TEST#6 "Water Level and Pressure Transducer Calibration".

First time after this recalibration F1 came up one more time, then I test 4 or 5 more times in NORMAL and RINSE/SPIN cycles and F1 never showed up again.

The last 5 error codes stored in memory were F68, the code stored for an F1 error.

I was out on this on the 20th and received a call yesterday, (the 23rd), the lady said this was the first day she tried to use it after I was there and it did the F1 code on her numerous times.  A couple times she had to push the STOP and START 3 or 4 times to finally get it to finish the cycle.

This only happens right at the beginning, once it starts filling and has went 10 to 15 seconds it seems you can leave it and it will be ok.

The orginal machine/motor control in this machine is part# W10112112 which has changed and subed 2-4 times to the current part# W10189966 and the place I'm ordering from has 20+ at almost all of there locations, and Marcone has 100+ at one location and 97 at another.   From this it appears maybe they have a lot of problems with these control boards.

Anyone have any advice for me, besides, just replace the board as I have already told the customer would probably be needed if the error kept coming up.

Thanks guys!!!!




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William Burk (Willie)
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 Posted: Sat Jan 24th, 2009 12:35 pm
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NCSU_laundry_tech



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got to change the board, no way around it i'm afraid :(



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 Posted: Sun Jan 25th, 2009 10:43 am
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NCSU_laundry_tech wrote: got to change the board, no way around it i'm afraid :(
That's what I thought!!!!  Thanks.

Do you know if they have been having a lot of problems with these machine control boards?



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 Posted: Sun Jan 25th, 2009 12:27 pm
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NCSU_laundry_tech



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yes, they are chinese crap. they also cause F51(reprogrammed the board to stop the code from setting), machine not to power up at all among other things.

they like to die a few months after the 1yr warranty is up:D



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 Posted: Sun Jan 25th, 2009 12:35 pm
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Trying to help
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They stock a great number of the boards because of the updated software to correct the F51, F50 motor sensor errors that was addressed in a service pointer.  You could very well have a bad board, but you might also want to check the routing of the pressure switch hose.  It travels through a conduit with the wire harness and it is cramped to say the least.  I have had to split the conduit slightly to free up the hose and alleviate kinks on several units.  These were not brand new units, it happened several months after purchase almost like the constant pressure on the hose had weakened it over time allowing it to crush. .    



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 Posted: Sun Jan 25th, 2009 11:32 pm
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Brethren, this intel shall assist us mightily in our battles against this beast. On behalf of the Samurai International Academy of Appliantology, I thank you all for this topic.

For the benefit of others reading this topic, I would just like to include the part link to the replacement control board:

http://www.repairclinic.com/referral.asp?R=154&N=1469076



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 Posted: Mon Jan 26th, 2009 12:54 am
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sears won't let us replace cntlbrds for f-51 until we verify the wire harness is correct. the original ones have all brown wires the new harnesses have multi colored wires. we are replacing the rps and harness first. just an fyi

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 Posted: Mon Jan 26th, 2009 02:40 am
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Trying to help
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Seems to vary from source to source and it depends on the serial number as well.  STAC will tell techs one thing, Authorized get a little different version from Techline.  Hopefully he'll find a kinked pressure switch hose and wont need it anyway!     

 

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/d12cd4888abce86285256a42005ea985/7ef8a91cbe3037f2852572de0070946c?OpenDocument

Last edited on Mon Jan 26th, 2009 02:42 am by Trying to help



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 Posted: Mon Jan 26th, 2009 10:36 am
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Thanks for the additional followup.

The one I'm working on is a Kenmore with ser# CT, service bulletin regarding the F51 code mentions for prior to ser# CU13 replace the board with part# W10130544 which also subs to the same controller this machine calls for: W10189966.

This machine is just barely 2 years old and she has already had the user interface and/or maybe the control board, (I'm pretty sure it was just the user interface because the control board in the machine is part# W10112112), replaced within the one year warranty period.

As far as having a crimped/kinked pressure tube, I'm pretty sure that's not the problem.  I took the tube off at the control board and blew back thru it with no problem or obstructions.  Also the hose has plenty of slack between the strain bracket were it mounts to the tub and were it bundles with the wiring loom.

Hopefully this new updated board will head off any F51 problems that may have been in it's future.

So far being only a 2 years old machine and these kind of expensive problems already the customer isn't very impressed.



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William Burk (Willie)
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 Posted: Mon Jan 26th, 2009 09:01 pm
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Trying to help
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New Flash for F1 on Cabrio Style Washers

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/d12cd4888abce86285256a42005ea985/1a4cb9c9ab426640852574e90050e40f?OpenDocument

Last edited on Mon Jan 26th, 2009 09:03 pm by Trying to help



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