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Kenmore Freezer wets the bed  Rate Topic 
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 Posted: Sat Jul 16th, 2005 08:29 pm
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svajo
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I have a Kenmore upright freezer not more than a few years old. 

Model#:  253.21741104

I occasionally notice that it wets the floor.  Thanks to the wisdom I derived from posts on this forum I decided to investigate the drain.  I took the inside panel out and found that the floor of the freezer was frozen with about a 1/2 inch of water.  I carefully warmed and chipped the ice out and was able to get the drain open with warm water.   Interestingly, I discovered some "extra parts" in the frozen water.  There was a small sheet metal screw frozen in the ice.  This must have existed from the factory since I've never opened the unit before.  Everything now flows to the drain cup under the unit freely.

I have no doubt that this will solve the problem for a while.   My question is this:  What caused the problem in the first place?  There didn't appear to be a blockage of any kind.  While I may have solved the effect of the problem, I can't help but feel that I haven't solved the cause of the problem.

Any ideas on solving the real problem here?  What did I do to offend the freezer?

Thanks!

 

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 Posted: Sun Jul 17th, 2005 02:49 am
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Pegi
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Defrost drains clog up for various reasons, gunk in the water from mold, etc.....A pea or something could have gotten in there.  Perhaps next time you will be able to see what stopped it up.  Anything in the drain pan under the box to give you a clue???



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 Posted: Sun Jul 17th, 2005 09:00 am
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Samurai Appliance Repair Man
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Sometimes, drains don't need anything in 'em to clog-- they freeze over because they were undersized by the manufacturer.  If this is the case, you'll have to add a drain heater band-aid kit.



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 Posted: Tue Aug 8th, 2006 10:01 am
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svajo
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Well, it's time for me to update this thread after almost a year.  The drain hole freeze-up problem continues to repeat itself every 6 months.   So I suppose it needs the "drain heater" that I've heard mentioned.   I've checked the parts catalog online via this web site, but don't see that a drain heater is offered for this model.  Is this mythical drain heater a model specific item, or a generic part? 

Any idea where I can locate a drain heater for this freezer?

Thanks in advance for the help!

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 Posted: Tue Aug 8th, 2006 09:07 pm
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Samurai Appliance Repair Man
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I think you may need this kit: http://www.repairclinic.com/referral.asp?R=154&N=3535



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 Posted: Wed Aug 9th, 2006 01:43 am
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svajo
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Thanks.  I placed the order.  I'll let you know in 6 months if it worked.  ;)

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 Posted: Fri Jun 29th, 2007 12:22 am
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svajo
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Well as promised here's the update:   I installed the band-ait kit, which is essentially just a strip of aluminum. After 10 months, the drain hole has not frozen over.  Success!! Thank you very much for your assistance!

Now the bad news, the freezer itself is acting up again and won't cool to below 32F.  About 10 months ago we had the same issue and the Sears technician diagnosed it as a freon leak in the evaporator and replaced the evaporator.  Now the problem has resurfaced just after our 5 year warranty on the freezer's freon system expires, and the 90 day warranty has expired on the technicians repair.

I have never hated an appliance as much as I hate this Kenmore.  In it's 5 year life, it's needed some form of repair (some minor, some major) 5 times.

Is this the best we can expect from appliances these days?:yikes:

 

 

 

 

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 Posted: Fri Jun 29th, 2007 08:57 am
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nickfixit
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If the model number starts with 253. , it was built by Frigidaire/Electrolux. so basically it's a... "Big Steaming Pile of Monkey Dung"

nick



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 Posted: Fri Jun 29th, 2007 11:16 am
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Samurai Appliance Repair Man
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I tell people that, on average, new appliances today will need a repair every 2 to 4 years. And your experience shows that Friggidaire is helping to lower the average MTBR (mean time between repairs).



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 Posted: Fri Jun 29th, 2007 12:59 pm
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svajo
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So that I may be educated and prepared for my next service appointment, please indulge the following history of my last service appointment from Sears.  I respectfully request the tutelage and wisdom of the slayers of wayward appliances.

Appliance is appoximately 5 years old.

My last repair was 10 month ago.  Symptom: Unsufficient cooling (38F).  No frost on coils.

Technician #1 Arrives:  He opens the door and takes a temperature reading and notes the absence of frost on the evaporator coils. He then closes the door. Diagnosis time: 60 seconds.  He issues the following diagnosis:  The compressor likely overheated and contaminated the entire closed system with oil.   He indicates that almost everything int the closed system will need to be replaced (Evaporator, Condensor, compressor, etc).  He issues a repair order for about $1,200 (for my $650 freezer) and says not to worry because I'm still under manufacturer warranty.  He says it will never work right again unless everything is replaced.  No cost to me.  I say, uh OK. Wouldn't it be cheaper to replace the freezer?   Nope.  It don't work that way.  He ordered the parts and said another technician will return in a week with the parts. 

Technician #2 Arrives:  He looks at the pile of boxes of replacement parts and says "What the heck?  This is an all day-two man job!"    I'm sympathetic, but powerless to solve their staffing problems.  He instead installs a "test fitting" on the compressor and reports that there isn't any freon in the system, and that all it needs is a freon charge ane he'll be on his way.   I'm no appliance repairman, but the troubleshooter in me asks: "Well, where did the freon go?   Wouldn't the absence of freon be a symptom of another problem, like a leak?"  He reports that it's not uncommon for appliances to need a freon recharge every 2 years because they just "naturally loose freon".  Again, I'm not an appliance repair technician, but I find this very hard to believe.  At my insistence, he does some further investigation and locates a leak in the evaporator and replaces it.

10 months later - The problem resurfaces and I have an appointment next week.  I appear to have 2 months left on my 5yr "Closed system" manufacturer warranty, or I would have called another shop.

My question is thus: Was technician #1's comment that without replacing the entire closed system, "it will never work right again" true?   I know nothing about "oil-contamination", nor how he determined it to be contaminated.    For what it's worth, technican #1 was a 25 year veteran of appliance repair.  Technician #2 reported he had about 7 years of experience in the industry.

What should I expect from this next service appointment? 

Thanks very much for the wisdom you bestow!

 

 

 

 

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 Posted: Sat Jun 30th, 2007 09:07 am
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Budget Appliance Repair
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I don't do sealed system work, so don't know about changing out complete sealed system but have heard others suggest that with the new 134a refrigerant that if you have a leak moisture would contaminate the system and could cause problems if all sealed system parts aren't changed or at least flushed out very good.

I do know tech#2 needs some edumacation!!!!!! You not really knowing anything about sealed systems knew more then this moron!!!! The sealed system is called that for a reason, "It is sealed!!!!". If the refrigerant has leaked out then the system is no longer sealed, (IE: it has a leak somewhere that needs to be found and repaired or recharging will just leak out again in no time at all), as the tech#2 supposedly found in the evaporator.

Maybe tech#2 did a bad job on installing the new evaporator and his connections leaked or he didn't really find the actual original leak and only installed the evaporator to shut you up????

If you can help it, don't let them send tech#2 back out to work on this, try to get the first tech back, it sounds like he knows what he's doing.



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