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Kenmore Duet Washer (model GHW9100LW2)  Rating:  Rating
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 Posted: Sat Jan 3rd, 2009 11:57 pm
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medic1994
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I saw a similar post that looked like the same problem, but wasn't sure and it was unclear (at least to my pea brain) what the final diagnosis and solution(s) were.

Twice now, I discovered the washer filled while completely off.  The first time, the door was open (we often leave it open after loads to help keep the damp/mildewy smell down) and it leaked into the kitchen light fixture one floor below.  Second time, the door was closed and it was clear the basin was full (water level at about 1/3 up the window).  I turned it on and set for spin and drain.  Voila - empty washer again.  But that only treated the symptom, not the disease.

So, after coming to this site, I decided to take a look at the water inlet valve.  I removed it (after unplugging the unit and shutting off the H2O to it), cleaned out the little bit of junk on the little inlet filter screens, rinsed it out well, and - this is the kind of weird part - blew into each inlet (hot and cold) to see if I could push air through the valve and diagnose a faulty washer inside.  I couldn't do it on either inlet.  I could pull air if I put suction on each, though  - which made sense for one-way valves.

I then reinstalled it, and ran the washer on "Whitest whites" setting - also known as "hot".  Hot water flowed and shut off properly.  No leaks now for 36 hours.  But since the problem seemed intermittent and "random", I am still not completely comfortable that it has been solved (i.e. dirty inlet valve that is now clean). 

Thoughts?  Should I just spend the $56 + shipping for the new inlet valve and is this really the problem or am I barking up the wrong tree?

Thanks.  Going to go have a Blue Moon brew now while I double check to make sure the washer door is closed. 

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 Posted: Sun Jan 4th, 2009 12:16 am
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RegUS_PatOff
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It could be some sediment inside the Water Valve OR a bad Electronic Controller.

You'd have to unplug the Washing Machine to see if it still randomly fills (bad Water Valve).


Whirlpool Duet Front Loading Washers

Last edited on Sun Jan 4th, 2009 12:21 am by RegUS_PatOff



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 Posted: Sun Jan 4th, 2009 12:28 am
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medic1994
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Thanks RegUS. 

I'll see what happens with it unplugged for the next 24 hours (and the door closed).

In your experience, is one of the problems you mentioned more common than the other?

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 Posted: Sun Jan 4th, 2009 12:32 am
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RegUS_PatOff
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I don't know ...



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 Posted: Sun Jan 4th, 2009 12:54 am
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Samurai Appliance Repair Man
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A weepy valve is far more common. Especially if you're on a well. But being on a well is NOT a sufficient condition for this problem, merely an indicative one. :borg:

Last edited on Mon Jan 5th, 2009 12:24 pm by Samurai Appliance Repair Man



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 Posted: Sun Jan 4th, 2009 03:35 am
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medic1994
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RegUS,

Also, thanks for the link to the pdf - unbelievably valuable for this and future problems! 

Thanks! 

 

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 Posted: Mon Feb 23rd, 2009 03:41 am
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medic1994
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OK.  Right when I think the weepy fill valve was fixed and things were going to be fine for a while - another problem.  This one's a bit more major.  The washer (which is Whirlpool Duet, not Kenmore, as you smart guys knew but were kind enough not to correct me on - all my kitchen appliances are Kenmore). 

Anyway, the problem occurred at the end of a cycle during the high spin.  It sounded like something came loose inside and the basket was no longer stable in the tub.  The stainless basket is loose at the front and has caused the plastic tub to have the front lip shear off.  This is not the rubber boot, it is the front lip of the plastic tub.  I can now move the front of the basin around about 1-2 inches inside the tub in all directions but it seems solid at the back by the pulley.  Whatever happened also caused some kind of black liquid substance to leak out the back of the tub where the pulley connects to the tub.  The substance dried and is like soot that leaked down onto the outside rear of the tub.  Really weird.

Is there some kind of front stabilizer for the basket that came loose inside the tub? And does this sound like something that would be covered under the basket or tub warranties?  Thanks!

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 Posted: Mon Feb 23rd, 2009 11:45 am
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Budget Appliance Repair
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You have serious major problems sir!!!!!

The basket support spider has broken off, you will need to disassemble the complete machine, and replace the basket support spider and the rear tub shell with bearings and seal, (the black stuff down the back is from the seal going out and the grease being washed out of the bearings).

I believe the rear tub shell with bearings and seals is going to be near $400, then you're still going to need the basket support spider.

It might be time to go shopping for a new washer.



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 Posted: Mon Feb 23rd, 2009 12:35 pm
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medic1994
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Willie, any chance any of this is covered under the 10 year tub warranty or the lifetime basket warranty?

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 Posted: Mon Feb 23rd, 2009 01:12 pm
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medic1994 wrote: Willie, any chance any of this is covered under the 10 year tub warranty or the lifetime basket warranty?
I would say yes.

Generally that would be parts only warranty.  Meaning service call and labor would need to be paid by you.

Last edited on Mon Feb 23rd, 2009 01:13 pm by ROBBYRIG

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 Posted: Mon Feb 23rd, 2009 01:24 pm
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medic1994
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Thanks gents! Based on what Willie described, I suspect the labor will be more than the parts. And why spend that kind of money to fix an old washer (never thought I'd think 4.5 years is old)? Which brings me back to Willie's recommendation: time to go shopping. Good thing we've got the emergency fund. Thanks again!

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 Posted: Mon Feb 23rd, 2009 07:55 pm
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medic1994
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Ok. Just found out that the detergent we were using was the ALL concentrated so-called "He compatible". This is the first time we have used it and we were at the bottom of the container when the washer failed.

I've now learned that if it is truly He, it earns the He logo, if it doesn't have it, it's NOT He! Expensive lesson to learn, but I won't make it again. If you have the ALL concentrated "He compatible" detergent and an He machine, throw the detergent away!

My faith in the WP Duet has been restored. Thanks, Robby.

Last edited on Tue Feb 24th, 2009 01:09 pm by medic1994

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 Posted: Tue Feb 24th, 2009 01:07 pm
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medic1994
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Well, since I am going to replace the dead Duet with a new one, there are still a fair amount of good parts (motor, computer components, belt) that might be of value to someone.

Does anyone in the Atlanta area want the old one for spare parts?

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