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GE GSH25JSRF SS Control Board  Rating:  Rating
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 Posted: Thu Jun 21st, 2007 02:48 am
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rdgintex
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My GE side by side is just over a year old (timing consistent with Murphy’s Law) and the ice dispenser has stopped working.  I think the control board in the back of the Fridge is the point of failure.  When I press the dispense lever for ice the interior fans stop running, the coolant pump stops, the chute door flap only partially opens and the control panel area illumination dims.  There is a relay on the control board clicking quietly for a moment, and then it all resumes normal operation including the flap briefly popping open then closing but no ice.  The water seems to work most of the time except shortly after attempting to get ice.  I removed the dispenser motor thinking that it was fried or frozen but the symptoms don’t change.  Pulling the ice maker didn’t help either.  I pulled the control board and checked for any darkened areas or burned components but only found the odor of a cooked diode or transistor.

 

Is there an inherent problem with this model I should be aware of before I call the Office of the President at GE and become such a nuisance that they simply send me the part?  Perhaps a problem you are aware of that will cause this early life failure like a crappy dispenser motor?

 

Thanks for any help

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 Posted: Thu Jun 21st, 2007 02:19 pm
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Pegi
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Sounds like a motherboard problem, it controls everything you mentioned, read this and see if yours is included in this replacement program.-

_____________________________________________________________

 

General Electric


November 7, 2006


Dear GE Customer Care Servicers,


GE Consumer & Industrial places a very high priority on product quality and customer satisfaction


and thus continuously assesses our product reliability. Recent analysis has discovered a potential


problem with the main circuit board on a limited number of refrigerator models, which could lead


to lower than anticipated life expectancy on that component. Therefore, if the main circuit


board fails, GE Consumer & Industrial will replace this part free of charge to the consumer until


further notice.


Models Covered: see attachment


The models affected are side-by-side plastic liner, side-by-side metal liner, bottom freezer two


door and bottom freezer French door. The models were produced between May 2005 and August


2006 (HH – RL serial range) and are included in this program. See enclosed list.


Potential Additional Covered Parts:


Specific parts involving the failure of the main board are included in this program. These parts


are limited to the following:


-Evaporator Fan failure, only if accompanied by a Main Board failure


-Dispenser Board failure, only if accompanied by a Main Board failure


The main board part number in cases in WR55X10552. Please use your normal warranty MA00 job


code for this repair. If you encounter an evaporator fan or dispenser board failure due to the


above main board, please include on your invoice and use the normal MA00 job code. It is critical


that you verify the proper functioning of the unit including the evaporator fan motor and


dispenser board before leaving the home to avoid a repeat call.


Units may be in or out of the standard 1-year product warranty and both instances are covered


under this concession program.


If you previously completed this repair and charged the consumer, please send a copy of the


service invoice to General Electric Consumer Relations, PO Box 10736, Norfolk, VA 23513 or fax a


copy to 1-877-299-0725 so that we may issue a refund to the consumer.


Sincerely,


Richard Zutterman


GE Consumer & Industrial


Appliances


Richard Zutterman


National Service Manager


Consumer Home Services


Appliance Park, AP6-239


Louisville, KY 40225


USA


T 502-452-3168


F 502-452-7940


Richard.Zutterman@ge.com


Plastic Liner Models


Serial # ZH - RL


Dec 05 - Aug 06


Metal Liner


Serial # MH2 - AL2


Jul 05 - Jan 06


DSF25MG PSI23NS BSS25JFR


Bottom Mount


Full Door


Serial # TH0 - ML0


Oct 05 - Jul 06


DSS25MG PSI23SG BSS25JSR GBS20


DSS25MS PSS23MG DSS25JFP GBS22


GSL25LG PSS23MS GSH22JFR GDL20


GSS23LG PSS23NG GSH22JSR GDS20


GSS23LS PSS23NS GSH22UFR PDF22


GSS25LG PSS23SG GSH25JFR PDS20


GSS25LS PSS26MG GSH25JSR PDS22


GSS25MS PSS26MS GSH25UFR PDW22


GSW25LS PSS26NG GSL22JFR SDL20


PCF23MG PSS26NH GSL25IFR


PCF23NG PSS26NS GSL25JFR


PCF23NH PSS26SG GSS20DBP


PCT23SG PSS26SH GSS20IBP


PCT23SH PSS27NG GSS20IEP


PIT23SG PSS27NS GSS22IBP


PSC23MG PSS27SG GSS22IFR


PSC23MS PSS29NG GSS22JER


PSC23NG PSS29NH GSS25IFR


PSC23NH PSS29NS GSS25JER


PSC23NS PSS29SG HSM25GFR


Bottom Mount


French Door


Serial # HH0 - ML0


May 05 - Jul 06


PSC23SG PSS29SH HSS25GFP PFS22


PSC23SH PST26NG SSH25KFR


PSF23MG PST26SG


PSF23NG PST26SH


PSF26MG PST27SG


PSF26NG PST29NH


PSF26NH PSW26MS


PSF29NG PSW26SG


PSF29NH PWT26SG


PSH29NH SSL27RG


PSI23MG ZFSB26D


PSI23NG





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 Posted: Fri Jun 22nd, 2007 09:13 pm
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rdgintex
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Thanks for the tip. 

 

My exact model was not listed but at least one was that had the same model prefix “GSH25JRF”.  I contacted GE and they agreed to refund my money if I will provide them a receipt showing purchase of the control board. 

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 Posted: Wed Jul 4th, 2007 08:56 pm
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Dave the Sound Man
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    MY GE, GSL25IFR is experiencing the same issue and is listed on the replacement.  Where is this control board located? 

Thanks!!!

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 Posted: Thu Jul 5th, 2007 06:48 pm
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rdgintex
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On the back behind the silver cover plate.  Unplug your machine before opening.  All connections are simple plugs and should be keyed to each socket to avoid any mix-up.

 

I'd call GE service first and get a case number.  That way when you fax or mail in your receipt you will have a reference for it.  I already got my refund check.

Good luck

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 Posted: Thu Jul 5th, 2007 06:55 pm
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Dave the Sound Man
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    Well thanks for the help!  I actually had success with GE.  They acknowledged the replacement program and are sending someone out tomorrow to fix it - no charge.  I'm very surprised at this - not used to any company these days trying to take care of the customer......

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 Posted: Sat Jul 14th, 2007 01:02 pm
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daverph
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Thanks to this forum I'll be getting my 2 year old GE PSS26NGSA side by side fixed in a couple of days. Symptoms started with the ice dispenser motor humming a while before any ice got dispensed, so I took the ice bin out and cleaned everything up. Things went well for a few days until I made the mistake of saying to my wife while standing in front of the frig "I guess cleaning out the ice maker took care of the problem". Less than one hour later  the problems returned and progressed to lights on dispenser just dimming when trying to get anything dispensed, to finally complete failure of refrigerator such that the temperature display panel settings are all blank except for "HRS" flashing in one of the display sections and sound of a motor trying to start but constantly failing in sync with the HRS flashing. No cooling or freezing for the next couple of days till GE gets here, but luckily I've got a backup.

I called the 800# in the manual and mentioned that I had read about circuit board failures and asked if my frig was covered (before I found this thread and saw the Nov 06 letter). Rep knew nothing and said there was no warranty, I would have to pay for everything. Found a different # listed for a class action settlement at http://www.bringgoodthingstolife.org/classaction.htm (800-694-8477), the person at that number knew about the bad circuit boards and told me the repairs would be covered. So we'll see on Monday what exactly went bad, I'll just be more careful in the future about talking about an appliance within hearing range.

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 Posted: Mon Apr 21st, 2008 03:21 am
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hecs GarbagE fridge
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Hello,

Thanks to this site I was able to get my GE profile SxS fridge (PSS26SGRDSS) fixed for FREE after over one year of not being able to use my ice/water dispenser. Just like rdgintex mines failed one month after warranty expired with the exact same symptoms. Probably would have cost over $300 to fix if I had called the "General" without knowing of this replacement program. Thank God I found you all.

I just want to say that you all are doing a fine service here and keep up the good work. I gave a love offering of $5 to post and I'm giving another $10 to the beer fund.

Thanks Again

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 Posted: Mon Apr 21st, 2008 03:56 am
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RegUS_PatOff
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:bananadance::bananadance::bananadance:   :cheers:

GE Board Bulletin

Attachment: GE_Refrig_Board.pdf (Downloaded 83 times)

Last edited on Tue Jul 29th, 2008 05:47 pm by RegUS_PatOff



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 Posted: Sun Aug 16th, 2009 08:50 pm
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dfoto
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Bringing this post back from the past.

My GE had the ghosts, then the other day the fan in the freezer started ticking (didn't want to start) and no ice or water.

Called a guy out to fix it, and while he was gone to get a new board I found this website and the GE parts problem with the mother board.

Also found out GE might cover the costs.

Called them. They answered on the second ring, told me yes they would cover this 4 year old model. Faxed in the bill. Two hours later they called and asked what the cost of the part was. Told them I didn't know, guy gave me one price, parts and labor. She said she would contact him and I'd get my money.

Never would have known if it wasn't for this great site.

I'm one happy dude.



:party:

Last edited on Sun Aug 16th, 2009 09:07 pm by dfoto

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 Posted: Sun Aug 16th, 2009 10:04 pm
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RegUS_PatOff
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 Posted: Thu Sep 10th, 2009 06:02 pm
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i_am_amused
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I'd also like to resurrect this thread to say that I might be getting a 2+ year old PFS22MIW (bottom freezer, french doors) repaired for free.  I called the 800-894-8477 number and found that I am covered under the main board concession program.  The symptoms I have are the sound of a small internal combustion engine running non-stop while the freezer and fridge temps continue to rise (35+ and 50+ now).  I suspect the compressor is failing, and know it is covered under the sealed system 5-year warranty, but didn't want a $200-$300 surprise if the main board was the cause.  Since I'm covered there, I am having GE send someone (not for FOUR DAYS! :X)

Thanks in advance (fourth repair from this site)

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 Posted: Thu Sep 10th, 2009 06:41 pm
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Volkemon
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Well hey...I will have to see how many new boards I can get compensated for...

This week was the first time I had a failure like this in a GE sxs- lights dimming, fan cutting off when calling for ice or water....swapped the main board out, and it solved it. Labled that board special to see if the capacitor fix works for it also.

I just got (20) 47uF caps, and (20) 470 uF ...enough to fix ten boards. Total cost, $43 from digikey. Got the 10,000 hr rated ones, as that was as high as I could find.

Will report back in a special posting if it all works out. Or not...but so far so good on the repairs.

 



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 Posted: Sat Nov 7th, 2009 08:49 pm
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GEed
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The repairman just left my house. Took him 5 minutes to replace the board on my PFS22 refrigerator. The problem appears to be solved. Next call is to GE.

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 Posted: Sat Nov 7th, 2009 09:01 pm
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GEed
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By the way, your price shipped to Illinois is $133.00. Abt's price is a whopping $204.05. Then again, they did hand deliver it.

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 Posted: Sat Dec 19th, 2009 04:54 am
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GEed
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GE refunded me the part cost so case happily closed.

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