- Home


Air Conditioners | Dehumidifiers | Dishwashers | Disposals | Dryers | Freezers | Humidifiers | Ice Makers | Microwave Ovens | Ovens, Ranges, Stoves | Refrigerators | Trash Compactors | Washers | Water Filters

FAQs | Contact | Apprenticeship | Parts | Model Number Help | Newsletter | Beer
- > Izakaya Tavern > Appliance War Stories > Kenmore 110.20056991 Washer

Find Appliance Parts & Diagrams Here
Enter a model number, part number, type of appliance, brand, or even a part description.

365-day return policy on all parts ordered through this site!


 Moderated by: RegUS_PatOff, appl.tech.29501 Search Our Sites for More Info!
New Topic Reply Printer Friendly
Kenmore 110.20056991 Washer  Rate Topic 
AuthorPost
 Posted: Mon May 28th, 2007 12:52 am
  PM Quote Reply
1st Post
DrPepper1885
Senior Apprentice Appliantologist
 

Joined: Fri May 25th, 2007
Location:  
Posts: 24
Flavorite Brew: Guiness, Dos Equis, Bud
Status: 
Offline
Well, after replacing the touch panel and control board a year or so ago, and having them go bad again last week.... combined with all the other problems I've had with this thing.... I decided it was time to send the bastard back to hell where it came from. 

It was full of water, and I thought the best way to fix that was to first push it over. Then, back on it's feet, and a nice 20 minute visit with Dr. 2x4 was all that was needed to fix this machine permanently. Insulated myself, plugged her in, hit start.

The circuit board sparked and smoked nicely. I was also rewarded with one final beep from the end of cycle signal.

The motor and various other mechanical components made some very nice sounds in their final death throes.

Overall, a very satisfying experience.

I gave the corpse to a guy who tinkers with washers, he wanted the wash tub.

NEVER AGAIN WILL I BUY A KENMORE OR WHIRLPOOL APPLIANCE. And this isn't just cause of the crappy design, or my irritation at myself for buying an electronic model.

Mostly it's because Sears doesn't stand behind their products, and they apparantly outsource thier repair services to 16 year old mental defectives.




 

 



 


 

Back To Top PM Quote Reply  

 Posted: Mon May 28th, 2007 01:01 pm
  PM Quote Reply
2nd Post
Samurai Appliance Repair Man
Fermented Grand Master of Appliantology


Joined: Mon Mar 21st, 2005
Location: Otterville, New Hampshire USA
Posts: 16083
Flavorite Brew: Kirin Ichiban
Status: 
Offline
This is a nice, illustrated demonstration of technical appliance deconstruction using the impact technique.  The Percussion Variation can be seen here.

Great war story and pics, DrPep!  :dude:



____________________
To ask a question, use our new forums==> http://appliantology.org

365-Day No-Hassle Return Policy on all parts purchased through this site, even electrical parts that have been installed!
Back To Top PM Quote Reply

 Posted: Mon May 28th, 2007 07:14 pm
  PM Quote Reply
3rd Post
Scottthewolf

 

Joined: Thu Feb 1st, 2007
Location: Cleveland, Ohio USA
Posts: 885
Flavorite Brew: Dunkin Donuts Coffee
Status: 
Offline
Ouch!  Why did you do that to the poor washer? 

 

Your first mistake was buying a washer with all electronic touch controls. Couldn't you find one with a normal timer dial that you turn by hand?

Third, these washers are the most reliable washer in the industry.  I never, ever , ever want to see somebody do that destruction to the most reliable washer in the industry.

I can understand that if you did that to a Maytag Neptune front load washer, but never to a top loading Whirlpool.

 

:yikes:

 



____________________
Scott Wolf
Back To Top PM Quote Reply  

 Posted: Mon May 28th, 2007 08:20 pm
  PM Quote Reply
4th Post
DrPepper1885
Senior Apprentice Appliantologist
 

Joined: Fri May 25th, 2007
Location:  
Posts: 24
Flavorite Brew: Guiness, Dos Equis, Bud
Status: 
Offline
Ouch!  Why did you do that to the poor washer? 

Poor washer? HA! This thing has been nothing but trouble since I bought it. Go ahead, search the forum for the model #, see if you can count the number of problems I've had with it. Most I could work through, some taught me a considerable amount about washing machine repair (which, to the members of this forum, I offer my everlasting thanks)..... NONE of them should have happened to a washer less than 5 years old.

I'm not even going to talk about the number of people in the U.S. who had the same problems with this model as me. This wasn't a 'poor' washer. It was the spawn of Satan.

Actually, I take that back. It was a poor washer. a VERY POOR washer.

Your first mistake was buying a washer with all electronic touch controls. Couldn't you find one with a normal timer dial that you turn by hand?

No, my first mistake was assuming that there are qualified engineers at Whirlpool, and my second mistake was assuming Smears would stand behind it. Turns out these were both very bad assumptions. If it's my preference to push buttons, and I find the general appearance of digital controls appealing, then that's both my choice and my mistake. I can live with that. I've a Kitchen aid dishwasher with digital controls, and never have I had a problem with the electronics. I think the engineers there understand that electronic components, in the vicinity of heat, cold, and steam, as well as the type of load an AC motor creates (a very brutal environment, indeed) ... and engineered for these things.

I also tend to think that they perhaps tested their product before they threw it on the market.

I'll never forget the first service call on this thing (spins, won't agitate, unless you rap the control panel). Some nose picking high school dropout shows up, Takes the cover off, runs through the diagnostics on the checklist INCLUDED WITH the washer, scratches his empty head, and then spends 45 minutes on the phone with someone back at repair central. They couldn't offer any suggestions either. His conclusion? The motor was bad, and he didn't have one on his truck. Two problems here:

1) Seems like a motor would be something you'd want to carry on your truck. I understand you can't carry every motor for every washer on your truck... but they had the symptoms, and the model, before they showed up. Common sense says maybe the motor is bad, maybe I should put one on the truck for this call.

2) How dumb do you have to be to think the motor is bad when it spins?  He was a parts changing monkey, and a very stupid one at that. I told him where to put his service call fee, politely, but forcefully told him to leave my abode, pulled the control board myself, and then fixed a cold solder joint, which was the problem.

Oh yeah..... I didn't buy the extended warranty. The terms of the standard warranty stated major mechanical components were covered for some amount of time, which I don't remember what it was... but my washer was well below the limit. Guess what? A motor isn't a major mechanical component, and isn't covered under the standard warranty. For that matter "Sears Service" isn't even owned by Sears. They outsource to the lowest bidder.  I Tried to call Sears to explain and complain. Their response?


"Sorry, service isn't under our control, and there is nothing we can do to change their policies".


Finally, I consider myself to be one of the best people around with respect to my admiration for appliance service people. I usually ask if they mind if I watch while they work - NOT to see if I'm being ripped off, but to learn. If they seem the least bit uncomfortable with it, I go watch TV till they are done. Otherwise, I keep my mouth shut and watch, offer a beer or soda, and if I'm really curious.... then I'll ask maybe one or two questions.

I can't tell you how many people I've chewed out when they say something like "He was only here 10 minutes, and my bill was $250! I got ripped off!". No, ass, you didn't. You paid $250 BECAUSE it only took 10 minutes, because you got a tech who knew his stuff, and didn't spend 3 hours guessing. A good appliance repair person learns through experience - and they deserve to be compensated for it.

Third, these washers are the most reliable washer in the industry.   

Then I'd really hate to see the worst ones. Perhaps Calypso... made by.... um.. who was that again?

I never, ever , ever want to see somebody do that destruction to the most reliable washer in the industry.

Go look in Ebay & Craigslist. I think you'll be surprised at the number of people who can't give these things away, because of the electronics. I'm half tempted to buy one for .50 and do the same thing again.  I'll send ya pics if I do.

I can understand that if you did that to a Maytag Neptune front load washer, but never to a top loading Whirlpool.

Well, there are some things some of us can never understand. For instance, I'll never understand why there wasn't a recall on this model. Oh wait. Yes I can. Sears sucks.

I'll never buy another Whirlpool, and I haven't, and will continue to not, step foot in Sears/Kmart. Whenever talking to people who are in the market for a new W/D, I advise the same.

I'm not trying to turn this into a flame war. I appreciate the sublime intelligence of the Samurai, and would never start a fight in his dojo.

Having said that, you couldn't possibly be more wrong, with respect to this model, anyway.



Last edited on Mon May 28th, 2007 09:22 pm by DrPepper1885

Back To Top PM Quote Reply

 Posted: Tue May 29th, 2007 12:28 pm
  PM Quote Reply
5th Post
Poobah
Fellow, Academy of Sublime Masters of Appliantology


Joined: Wed Jan 18th, 2006
Location: Toler, Kentucky USA
Posts: 1485
Flavorite Brew: Iced Tea
Status: 
Offline
Dr.Pep.......I feel your pain.......as I have had quite a few of these over the years......the Whirlpool Direct Drive machine (which you have) is the best top load machine ever built/ last forever and when they do break down they are easy to fix (couplers,pumps,lid switches, clutches) ......the problem I have found with the machine you had is the electronic controls (dryers included) no-where near the problems with the reg. timer machines....(but it is your money and you can spend it anyway you see fit, and besides the electronic controles do look cool)

dealing with the Big S.... though is a nightmare....after they get your hard earned moolah they could care less and it's going to get worse....we are in a small market area but have 2 Se.rs stores in a 30 mile radius, and I encounter people every week who say they will never purchase from them again because of the way they were treated when needing repair (like having refrigerator down and having to wait 7-10 days- which is absurd)

thing is if it is built by human mands/robot arms for that matter and has working parts in it it will tear up eventually, no matter what the brand.........the best we can hope for is to re-search and buy what has the most proven track record, and as far as top-load washers go you had it (minus the controls).....if looking for a new machine other than a Whirlpool, the Staber that Samurai speaks of often seems to be pretty simple and bullet proof....I have no experience with them but I've read good things on them

Last edited on Tue May 29th, 2007 12:30 pm by Poobah



____________________
This is the DAY that the LORD has made, REJOICE and be glad in it.....
Back To Top PM Quote Reply  

 Posted: Tue May 29th, 2007 01:00 pm
  PM Quote Reply
6th Post
DrPepper1885
Senior Apprentice Appliantologist
 

Joined: Fri May 25th, 2007
Location:  
Posts: 24
Flavorite Brew: Guiness, Dos Equis, Bud
Status: 
Offline
Poobah -

Thanks... couldn't agree more. At the time I bought it, I had wads of cash, and thought (foolishly) that top $ meant best quality. I'll agree that the mechanical portions of this machine did seem quite well built.... but from what I can tell, the design really isn't that much different from ones being built for years. So easy to get the motor out, etc, so I'll gladly conceed that point.

I'll look into the brand you mentioned. I'm trying to offload the elite dryer on ebay now, but I doubt it will sell. I'll probably give it to a charity or something.

 

Thanks again -

Matt

Last edited on Tue May 29th, 2007 08:41 pm by DrPepper1885

Back To Top PM Quote Reply

 Posted: Tue May 29th, 2007 04:55 pm
  PM Quote Reply
7th Post
nickfixit
Fellow, Academy of Sublime Masters of Appliantology


Joined: Tue Apr 26th, 2005
Location: Luna Pier, USA
Posts: 1520
Flavorite Brew: Samuel Adams
Status: 
Offline
DrPepper1885,

Fine work!.... Bravo!

That machine was a Catalyst model, and they do truly suck. I think it's as bad a washer as the Calypso was, maybe worse.

It was a total piece of trash. They rust, leak, vibrate, tear up clutches and drive blocks, tear hoses, dispenser failures, and motor failures. And, you know about the control issues.

Plus, they had the dumbest combination of diagnostics and tech sheet. They had these "dance key" sequences for on-board diagnostics. It was a total joke to work with.

Everyone of these stinkers deserves to get the treatment you gave yours. 

Whirlpool should have to take them all back and issue a refund and apology.

Nick

You should set it on fire in Whirlpools front yard.



____________________
" Giving numerical data to Sears management is like giving a monkey a machine gun. No one knows for certain what will happen, but you can be sure of two things... It will be real messy, and only the monkey will be unharmed"
Back To Top PM Quote Reply  

 Posted: Tue May 29th, 2007 08:40 pm
  PM Quote Reply
8th Post
DrPepper1885
Senior Apprentice Appliantologist
 

Joined: Fri May 25th, 2007
Location:  
Posts: 24
Flavorite Brew: Guiness, Dos Equis, Bud
Status: 
Offline
LOL

Thanks Nick. Actually my fantasy was to rent a helicopter and drop it on Sears or Whirlpool HQ.

- Matt

Back To Top PM Quote Reply

 Posted: Thu May 31st, 2007 06:16 pm
  PM Quote Reply
9th Post
DrPepper1885
Senior Apprentice Appliantologist
 

Joined: Fri May 25th, 2007
Location:  
Posts: 24
Flavorite Brew: Guiness, Dos Equis, Bud
Status: 
Offline
Well, I did what I said I wouldn't do, and a Whirlpool W/D are on the way. I don't have the money for a new set, so I had to go to rent a center.

Not too terrible a bad deal, depending on how I manage it. Basically if I pay it off within 90 days I get the set for about $200 over retail. If on the other hand I make every payment ($78/mo); I'll pay $2045 for around a $600 set. But I can send em back anytime I want, and any repairs are covered.

Borrowing the money to go buy a set isn't an option..... I just threw a rod in my engine, and was pot committed on that car (Just spent $1500 on it 2 weeks before)...so I had to throw another 2K into it. Anyway I'm broke.

The models are:

Washer: WTW5100SQ

Dryer: WED5300SQ

Going to rent a center is never a good idea, but I don't know any appliance dealers around here that I trust enough to buy reconditioned from. AT least I didn't have to go to Sears.

Anyway I'm sure these are the low of the low end W/D, so any suggestions on wether or not y'all think I should buy 'em, or just rent until I can save the $ to buy a different set outright, please let me know. I can't find any user reviews on the google.

 

Thx

Matt

 

Back To Top PM Quote Reply  

 Posted: Fri Jun 29th, 2007 08:58 pm
  PM Quote Reply
10th Post
MrAppliance
Master Appliantologist


Joined: Thu Jun 28th, 2007
Location: Austin, Texas USA
Posts: 29
Flavorite Brew: TEA (peach)
Status: 
Offline
I think whirlpool is the best also here, now my w\d are Ropers which are a whirlpool brand. Now i have 5 kids and one on the way now, the set is 12 years old and never have i fixed anything on them, not even the coupler.  And let me tell you my wife umm, well lets just say she likes to get the most out of here wash.  They are pretty inexpensive. The washer is $250 and the Dryer is $200 at lowes...you can get the set on sale for 4th of july for $399.99 with a lowes card and not pay intrest or payments for 12 months...(wow that sounded like a comercial...) LOL.

Back To Top PM Quote Reply

Current time is 12:30 pm Tell a friend about this page... all your other friends are doing it!  
- > Izakaya Tavern > Appliance War Stories > Kenmore 110.20056991 Washer Top



Find Appliance Parts & Diagrams Here
Enter a model number, part number, type of appliance, brand, or even a part description.

365-day return policy on all parts ordered through this site!

FAQs | Contact | Apprenticeship | Parts | Model Number Help | Newsletter | Beer

Your Sometimes-Lucid Host:
- Home
"If I can't help you fix your appliance and make you 100% satisfied, I will come to your home and slice open my belly, spilling my steaming entrails onto your floor."


UltraBB 1.17 Copyright © 2007-2008 Data 1 Systems
Page processed in 0.1138 seconds (15% database + 85% PHP). 26 queries executed.

Web Analytics