View single post by BigChiefNocaHoma
 Posted: Fri Nov 30th, 2007 10:18 pm
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Joined: Tue Mar 27th, 2007
Posts: 30
My friend's Bosch front loading washing machine suddenly stops halfway through the wash cycle, starts humming and then buzzing, won't drain completely (won't spin either), and gives her the "E04" error message (the washer's manual, which is painfully short on information in my opinion, says that "E04" means the "suds or pump is blocked").  Also, she can't get the door opened because it has obviously locked itself because the drum isn't completely drained.  I took the drain pipe off the back of the washer to make sure it wasn't clogged, but I can't find an exploded view diagram of the washer, and I can't figure out how to get inside the darn thing to check if the pump is clogged (the bolts on the stupid thing are star shaped, and I didn't have the proper tool, so I couldn't open it up) :poison::poison::poison:.  I'm just an ordinary housewife (with butt-kicking fix-it skills), but I've fixed and ordered parts for my ancient Maytag washer and dryer many, many times with no problems (thanks to this forum).  Problem is, this newfangled front-loading thing is freaking me out, and I don't know squat about Bosch products.  Also, the washer is less than a year old, so it's probably under warranty (and I don't want to somehow void the warranty by opening up the washer).  My friend called a repairman, but he can't come out until middle of next week (which qualifies as a four-alarm emergency when a gal with three young kids can't wash clothes for the next five days!!!!) - I'm just trying to help her diagnose the problem before then, so any help would be appreciated!

Thanks so much