 |
PM |  | |
Quote | | |
Reply | | |
Full Topic | |
| Joined: | Tue Jan 10th, 2006 |
| Location: | |
| Posts: | 11 |
| Status: |
Offline
|
And yes, I would need his input. I am NOT a dryer/appliance repair person by any means. I am the typical consumer with a bit of mechanical background. This was the first dryer problem I have ever experienced. The vent hose itself was not collapsed and the vent going the wall was obviously clear (it vents through an outside wall to the outside) so venting as a possible problem never crossed my mind. The hose was too long and snaked around. It wasn't restricted in any way that I could see. Regardless, after shortening the venting hose, the problem has not resurfaced so have to assume that was the problem all along.
Point is the techs SHOULD have known what the actual root cause of the problem was and even if they could not have fixed it (which in this case they could very easlily), they should have told me what needed to be done. Them coming out to do repeated repairs every few months and not really "fixing anything" is not my idea of good customer service.
It's just silly that I, a complete novice, had to resolve this issue. It's even worse that I could have purchased a decent dryer for the total cost of their "repairs". Just make sure your guys are actually fixing the problem and not treating the symptom. That's the point I'm trying to make.