General Electric

November 7, 2006

Dear GE Customer Care Servicers,

GE Consumer & Industrial places a very high priority on product quality and customer satisfaction

and thus continuously assesses our product reliability. Recent analysis has discovered a potential

problem with the main circuit board on a limited number of refrigerator models, which could lead

to lower than anticipated life expectancy on that component. Therefore, if the main circuit

board fails, GE Consumer & Industrial will replace this part free of charge to the consumer until

further notice.

Models Covered: see attachment

The models affected are side-by-side plastic liner, side-by-side metal liner, bottom freezer two

door and bottom freezer French door. The models were produced between May 2005 and August

2006 (HH – RL serial range) and are included in this program. See enclosed list.

Potential Additional Covered Parts:

Specific parts involving the failure of the main board are included in this program. These parts

are limited to the following:

-Evaporator Fan failure, only if accompanied by a Main Board failure

-Dispenser Board failure, only if accompanied by a Main Board failure

The main board part number in cases in WR55X10552. Please use your normal warranty MA00 job

code for this repair. If you encounter an evaporator fan or dispenser board failure due to the

above main board, please include on your invoice and use the normal MA00 job code. It is critical

that you verify the proper functioning of the unit including the evaporator fan motor and

dispenser board before leaving the home to avoid a repeat call.

Units may be in or out of the standard 1-year product warranty and both instances are covered

under this concession program.

If you previously completed this repair and charged the consumer, please send a copy of the

service invoice to General Electric Consumer Relations, PO Box 10736, Norfolk, VA 23513 or fax a

copy to 1-877-299-0725 so that we may issue a refund to the consumer.

Sincerely,

Richard Zutterman

Appliances

National Service Manager

Consumer Home Services

Appliance Park, AP6-239

Louisville, KY 40225

USA

T 502-452-3168

F 502-452-7940

Richard.Zutterman@ge.com