View single post by Pegi
 Posted: Thu Jun 21st, 2007 03:19 pm
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Pegi



Joined: Tue May 3rd, 2005
Location: Wichita Falls, Texas USA
Posts: 13120
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Sounds like a motherboard problem, it controls everything you mentioned, read this and see if yours is included in this replacement program.-

_____________________________________________________________

 

General Electric


November 7, 2006


Dear GE Customer Care Servicers,


GE Consumer & Industrial places a very high priority on product quality and customer satisfaction


and thus continuously assesses our product reliability. Recent analysis has discovered a potential


problem with the main circuit board on a limited number of refrigerator models, which could lead


to lower than anticipated life expectancy on that component. Therefore, if the main circuit


board fails, GE Consumer & Industrial will replace this part free of charge to the consumer until


further notice.


Models Covered: see attachment


The models affected are side-by-side plastic liner, side-by-side metal liner, bottom freezer two


door and bottom freezer French door. The models were produced between May 2005 and August


2006 (HH – RL serial range) and are included in this program. See enclosed list.


Potential Additional Covered Parts:


Specific parts involving the failure of the main board are included in this program. These parts


are limited to the following:


-Evaporator Fan failure, only if accompanied by a Main Board failure


-Dispenser Board failure, only if accompanied by a Main Board failure


The main board part number in cases in WR55X10552. Please use your normal warranty MA00 job


code for this repair. If you encounter an evaporator fan or dispenser board failure due to the


above main board, please include on your invoice and use the normal MA00 job code. It is critical


that you verify the proper functioning of the unit including the evaporator fan motor and


dispenser board before leaving the home to avoid a repeat call.


Units may be in or out of the standard 1-year product warranty and both instances are covered


under this concession program.


If you previously completed this repair and charged the consumer, please send a copy of the


service invoice to General Electric Consumer Relations, PO Box 10736, Norfolk, VA 23513 or fax a


copy to 1-877-299-0725 so that we may issue a refund to the consumer.


Sincerely,


Richard Zutterman


GE Consumer & Industrial


Appliances


Richard Zutterman


National Service Manager


Consumer Home Services


Appliance Park, AP6-239


Louisville, KY 40225


USA


T 502-452-3168


F 502-452-7940


Richard.Zutterman@ge.com


Plastic Liner Models


Serial # ZH - RL


Dec 05 - Aug 06


Metal Liner


Serial # MH2 - AL2


Jul 05 - Jan 06


DSF25MG PSI23NS BSS25JFR


Bottom Mount


Full Door


Serial # TH0 - ML0


Oct 05 - Jul 06


DSS25MG PSI23SG BSS25JSR GBS20


DSS25MS PSS23MG DSS25JFP GBS22


GSL25LG PSS23MS GSH22JFR GDL20


GSS23LG PSS23NG GSH22JSR GDS20


GSS23LS PSS23NS GSH22UFR PDF22


GSS25LG PSS23SG GSH25JFR PDS20


GSS25LS PSS26MG GSH25JSR PDS22


GSS25MS PSS26MS GSH25UFR PDW22


GSW25LS PSS26NG GSL22JFR SDL20


PCF23MG PSS26NH GSL25IFR


PCF23NG PSS26NS GSL25JFR


PCF23NH PSS26SG GSS20DBP


PCT23SG PSS26SH GSS20IBP


PCT23SH PSS27NG GSS20IEP


PIT23SG PSS27NS GSS22IBP


PSC23MG PSS27SG GSS22IFR


PSC23MS PSS29NG GSS22JER


PSC23NG PSS29NH GSS25IFR


PSC23NH PSS29NS GSS25JER


PSC23NS PSS29SG HSM25GFR


Bottom Mount


French Door


Serial # HH0 - ML0


May 05 - Jul 06


PSC23SG PSS29SH HSS25GFP PFS22


PSC23SH PST26NG SSH25KFR


PSF23MG PST26SG


PSF23NG PST26SH


PSF26MG PST27SG


PSF26NG PST29NH


PSF26NH PSW26MS


PSF29NG PSW26SG


PSF29NH PWT26SG


PSH29NH SSL27RG


PSI23MG ZFSB26D


PSI23NG





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