View single post by DrPepper1885
 Posted: Mon May 28th, 2007 08:20 pm
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Joined: Fri May 25th, 2007
Posts: 24
Ouch!  Why did you do that to the poor washer? 

Poor washer? HA! This thing has been nothing but trouble since I bought it. Go ahead, search the forum for the model #, see if you can count the number of problems I've had with it. Most I could work through, some taught me a considerable amount about washing machine repair (which, to the members of this forum, I offer my everlasting thanks)..... NONE of them should have happened to a washer less than 5 years old.

I'm not even going to talk about the number of people in the U.S. who had the same problems with this model as me. This wasn't a 'poor' washer. It was the spawn of Satan.

Actually, I take that back. It was a poor washer. a VERY POOR washer.

Your first mistake was buying a washer with all electronic touch controls. Couldn't you find one with a normal timer dial that you turn by hand?

No, my first mistake was assuming that there are qualified engineers at Whirlpool, and my second mistake was assuming Smears would stand behind it. Turns out these were both very bad assumptions. If it's my preference to push buttons, and I find the general appearance of digital controls appealing, then that's both my choice and my mistake. I can live with that. I've a Kitchen aid dishwasher with digital controls, and never have I had a problem with the electronics. I think the engineers there understand that electronic components, in the vicinity of heat, cold, and steam, as well as the type of load an AC motor creates (a very brutal environment, indeed) ... and engineered for these things.

I also tend to think that they perhaps tested their product before they threw it on the market.

I'll never forget the first service call on this thing (spins, won't agitate, unless you rap the control panel). Some nose picking high school dropout shows up, Takes the cover off, runs through the diagnostics on the checklist INCLUDED WITH the washer, scratches his empty head, and then spends 45 minutes on the phone with someone back at repair central. They couldn't offer any suggestions either. His conclusion? The motor was bad, and he didn't have one on his truck. Two problems here:

1) Seems like a motor would be something you'd want to carry on your truck. I understand you can't carry every motor for every washer on your truck... but they had the symptoms, and the model, before they showed up. Common sense says maybe the motor is bad, maybe I should put one on the truck for this call.

2) How dumb do you have to be to think the motor is bad when it spins?  He was a parts changing monkey, and a very stupid one at that. I told him where to put his service call fee, politely, but forcefully told him to leave my abode, pulled the control board myself, and then fixed a cold solder joint, which was the problem.

Oh yeah..... I didn't buy the extended warranty. The terms of the standard warranty stated major mechanical components were covered for some amount of time, which I don't remember what it was... but my washer was well below the limit. Guess what? A motor isn't a major mechanical component, and isn't covered under the standard warranty. For that matter "Sears Service" isn't even owned by Sears. They outsource to the lowest bidder.  I Tried to call Sears to explain and complain. Their response?

"Sorry, service isn't under our control, and there is nothing we can do to change their policies".

Finally, I consider myself to be one of the best people around with respect to my admiration for appliance service people. I usually ask if they mind if I watch while they work - NOT to see if I'm being ripped off, but to learn. If they seem the least bit uncomfortable with it, I go watch TV till they are done. Otherwise, I keep my mouth shut and watch, offer a beer or soda, and if I'm really curious.... then I'll ask maybe one or two questions.

I can't tell you how many people I've chewed out when they say something like "He was only here 10 minutes, and my bill was $250! I got ripped off!". No, ass, you didn't. You paid $250 BECAUSE it only took 10 minutes, because you got a tech who knew his stuff, and didn't spend 3 hours guessing. A good appliance repair person learns through experience - and they deserve to be compensated for it.

Third, these washers are the most reliable washer in the industry.   

Then I'd really hate to see the worst ones. Perhaps Calypso... made by.... um.. who was that again?

I never, ever , ever want to see somebody do that destruction to the most reliable washer in the industry.

Go look in Ebay & Craigslist. I think you'll be surprised at the number of people who can't give these things away, because of the electronics. I'm half tempted to buy one for .50 and do the same thing again.  I'll send ya pics if I do.

I can understand that if you did that to a Maytag Neptune front load washer, but never to a top loading Whirlpool.

Well, there are some things some of us can never understand. For instance, I'll never understand why there wasn't a recall on this model. Oh wait. Yes I can. Sears sucks.

I'll never buy another Whirlpool, and I haven't, and will continue to not, step foot in Sears/Kmart. Whenever talking to people who are in the market for a new W/D, I advise the same.

I'm not trying to turn this into a flame war. I appreciate the sublime intelligence of the Samurai, and would never start a fight in his dojo.

Having said that, you couldn't possibly be more wrong, with respect to this model, anyway.

Last edited on Mon May 28th, 2007 09:22 pm by DrPepper1885