View single post by Mary B.
 Posted: Tue Sep 12th, 2006 02:09 am
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Mary B.

 

Joined: Mon Sep 11th, 2006
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The Technician's exact comments were " Part Failure: The basket came a part needs front rear tubs baffles pulley basket est. $1,076, customer wants money toward a new machine."

At the time, I did not realize that the machine has a Limited Lifetime Warranty on the Stainless Steel Drum.  Nor did the repair man fill me in on this.  In my anger I got the book out to find an email address to send my pictures to, when I found the warranty listed in the front of the book.  I feel this warranty should cover my problem????  It does say that after the first year, I will be charged for the labor.  There is so much damage, I am afraid to even get it fixed and use it.  I think since the repairs are so extensive $$$, they should replace the machine??? 

The first guy says that something (a foreign object) probably got caught.  He could not find anything when he took the top off the machine.