View single post by Maggie
 Posted: Sat Jun 3rd, 2006 09:51 pm
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Joined: Sat Apr 8th, 2006
Posts: 3
Glad that it helped some.  As I said in another post, the "wiggling" method isn't working as efficiently as it used to for me.  But I recently called Sears back to have the "Smart Sensor" board replaced.  Since my machine is over one year, but under two, it is the only part still under warranty.  When they asked if I knew that was the problem, I told them no, but since it's the only thing still under warranty, I wanted it replaced.  If it fixed the problem--great; if it didn't, I was pitching the washer. 

Then one of the most amazing things happened:  an honest repairman showed up!! When he saw the top missing from my washer he asked if someone was working on it; I told him no, this is how I have to do laundry and told him the whole routine:  1.  Start laundry 2. Hear annoying beep 3. Swear like a drunken sailor as I run downstairs 4. Wiggle wires 5. Repeat several times for each load.

He said he's had several complaints about the same issue and there seems to be a bad solder or something.  Whatever it is, the connection in the "SmartSensor" board doesn't work right.  Replacing it should solve the problem.  He looked on the computer and saw that the last guy just listed the problem as "Loose connection" and asked if it was for the same issue.  I said yeah, and he (the first repairman) told me I'd have to fork over $269 + labor to replace the part.  He shook his head and said, "No, and since you already paid for one service call, I'm going to credit your $55 toward the installation of the part."  (I also didn't get charged for this call, I should add.)

So, the part is supposed to be delivered the June 12th, I have to call and schedule someone to come out and put it in.  Installation would normally cost around $125, but since he credited us $55 for the first (useless) service call, it will run us around $70.  It almost seems too good to be true--I'll have to see how this all pans out.

As a sidenote--this part may or may not be easy to install, but I'm going to let them do it.  A woman I work with has a Calypso washer and had it serviced by someone who wasn't an "authorized" Calypso repair service and they did a fine job; she had no complaints.  However, when they had the recall on the Calypso washers, she wasn't eligible for any sort of reimbursement or compensation because she didn't use an "authorized" repair guy.  If they do any recalls or anything on this piece of work they call a washer, I don't want the same thing to happen to me.

Best of luck,