View single post by Lisa
 Posted: Sat May 7th, 2005 03:33 pm
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Lisa

 

Joined: Wed May 4th, 2005
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 Samurai, I have to say I feel partly responsible, because I didn't stop him when it became apparent that he wanted to do nothing different from what I had already done a dozen times before.  I kept hoping that he would listen to me, or see something that I hadn't seen when he had it opened up, with him being an expert and all. 

But he is also responsible, because I told him exactly was going on and what I had been doing, and he could have told me on the phone he was going to come over to my house and charge me 95 dollars to do what I had been doing, so I should keep doing it myself.  Maybe he figured I was doing it wrong.

So if he is an honest man, he dismisses everything a homeowner (maybe because I'm a woman) says and totally discounts her experience with her appliance.  That's not being a good repairman - it's ignoring data. 

If by some freakish chance his fix holds, I will pay him everything and apologize.  If it freezes up again I will install that Whirlpool rod.  If that works I will tell him what I did and figure the knowledge ought to be worth it to him and his customers (the two or three he has every month with this problem.)   If the rod doesn't work, I'll send him half the fee because I feel partly responsible.

I  feel sorry for this poor man who believes he was ripped off.  But the problem I hired him to correct was this thing freezing up REPEATEDLY.  He did not correct that problem; he never intended to correct that problem and he should have told me he didn't know how to.  His ad said repairs were guaranteed - it didn't say certain repairs - and he would not give me a guarantee.

Lisa