View single post by forrest18
 Posted: Mon Dec 5th, 2005 11:14 pm
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An update to my above post.  I finally was able to meet the service tech, who arrived late, just as I was leaving my house.  He looked at my door, and seemed surprised that the end piece that houses the hinge was not individually replaceable.  I showed him this forum, and how others had had the same problem, and he went on his way, photos in hand.

Friday I finally heard from Sears OneSource again, this time stating that they wanted to make ANOTHER appointment (this will be the 4th time I have stayed home to meet a tech. over this issue).  Apparently their last tech didn't have the proper qualifications to diagnose a broken hinge and to deliver photographs, so now they want to send a "senior tech". 

Resolution is still pending, and  I would sure like to have my refridgerator door back in working order, but until this case is settled I can't even make an ad-hoc repair.  Needless to say my patience is quickly waning and I am considering seeking legal advice, but I will wait to see what the outcome is after tomorrow.

To anyone who is thinking about making a major purchase from Sears:  DON'T !!  It makes my sick to think about how many Sears products I own.