View single post by gbouchzoo
 Posted: Tue Nov 16th, 2010 11:06 pm
PM Quote Reply Full Topic
gbouchzoo

 

Joined: Tue Nov 9th, 2010
Location:  
Posts: 19
Status: 
Offline
Just got off the phone with GE customer service. Given the fact my unit is so close to the concession letter/model run window, they are sending me a new motherboard free of charge that I can install myself.
I have to be fair and express my appreciation as the service rep was extremely helpful and took the time to verify all data regarding the recall window, models affected and the production date of my unit.

Another fine example of how doing a little homework and asking the right questions to the right people can reap big rewards and successful solutions. I'll report back once I receive the board and install it.

Thanks to you also for your advice and this forum.