View single post by Scottthewolf
 Posted: Sat Jul 10th, 2010 06:52 am
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Scottthewolf

 

Joined: Thu Feb 1st, 2007
Location: Cleveland, Ohio USA
Posts: 885
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8 out of 10 of my customers swear that they never will buy an LG appliance again, especially refrigerators.

Alot of it has to do with LG's unwillingness to distribute parts to the local parts houses.

Ok, picture this, I had a customer with a Kenmore refrigerator, built by LG.

Christmas week, the control board on the fridge blows the relay for the compressor, I try to order the control board next day air from Sears, they say the best they can do is ship it to me 2 days after Christmas.

 

LG themselves was out of the control board as it was on factory backorder.

 

HELLO? this is the customers only refrigerator and they NEED the refrigerator FOR Christmas because they are having Christmas at their house!

Customer decides to ditch her 3 year old LG refrigerator that she paid $900 for and buys a Whirlpool refrigerator and makes sure she takes out the extended warranty as she swears she will never buy an LG product again.

 

 

 



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Scott Wolf