|Joined: ||Sat May 16th, 2009|
|Location: || |
|Here's my customer story on this. Bought a Samsung RFG297 and the ice maker quit making ice, R1 code which means according to the tag on the back Ice maker failure. No DuH! The auger will work. I called a repair guy out and one company wouldn't even come out. The next company came out anf couldn't figure it out so they ordered a new ice maker and control moule. Parts never showed up and then Samsung called and said I could exchange it for a new one at the store or get a refund. Had to cut the cord and send in the cod and serial number tag. Got my refund. I have to dispose of the fridge myself so its sitting here until i get around to doing that. Can anyone explain the icemaker operation and what things I can check to see if I can rig it if you know what I mean. I can read a diagram and diagnose problems if I can understand the mechanics. Can't find a diagram anywhere or a pinpoint test for the R1 failure. Also can't get anything from Samsung on it. Can someone explain how it works. it has a reset button but taht doesn't do anything. One clue is the door was left open over night and the ice level arm seemed to be stuck. I took it apart and frred it up but the ice maker still doesn't work. It does seem suspicious that samsung was so willing to give me a refund. Any new news on this?