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Direct drive? Belt drive?  Rate Topic 
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 Posted: Mon May 30th, 2005 06:09 pm
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Pegi
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You will want a direct drive washer and they are quiet.  Look for the Whirlpool/Roper/Estate/KitchenAide and Kenmore with a prefix of 110. which means Whirlpool Laundry.   Best washer out there for the money and a dream to work on as long as you do not get the fancy ones with all of the added on stuff and have about 10 hoses to disconnect just to get the case off.  The simpler the better  :)



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 Posted: Tue May 31st, 2005 01:24 am
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Samurai Appliance Repair Man
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I would avoid Kenmore even if it is a Whirlpool-built machine becaue you're stuck with Sears for an warranty work.  More information here:

http://fixitnow.com/2005/02/is-there-washer-and-dryer-worth-buying.htm



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 Posted: Tue May 31st, 2005 03:07 am
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Pegi
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Boy, you sure are right on there, forgot about the Sears/K-mart fast friendly service, or lack of...... ;)



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 Posted: Tue May 31st, 2005 05:52 am
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kdog
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ouch!!  i do tons of work for sears,and i honestly do the very best i can.  i'm sorry y'all feel that way,agreed they've made some bonehead mistakes,but we techs really do pride ourselves.:?



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 Posted: Tue May 31st, 2005 03:48 pm
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Pegi
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Kdog, was not referring to the repairs themselves, was referring having to wait 1-2 weeks to get someone out to check that ref. that is not cooling while the customer watches all of their food ruin..The washer that is broken and Sears will not be out for a week or two.  You have no control over this schedule, I would not think.  That is what we were implying and am sure you understood this ...Not the quality of the repairs themselves.  Example, my male friend bought a new SxS ref from Sears about 6 months ago.  It is a Whirlpool but has the Kenmore name.  Delivered on a Saturday morning.  Did not get below 20 in the freezer and 50 in the food compartment and I knew this was a sealed system problem.  So while everything was lost in this brand new ref. we had to wait for over a week to get a tech to actually come to the house to repair this brand new box.  Really bad way to treat customers who just spent quite a bit of money in their store.



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 Posted: Tue May 31st, 2005 03:58 pm
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Samurai Appliance Repair Man
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Exactly:  Peg and I are referring to the corporate bureacracy that people must deal with when they want service through Sears.  And then there's there's this:

http://fixitnow.com/2004/04/appliance-jive-turkey-award-searsae.htm



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 Posted: Tue May 31st, 2005 04:49 pm
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Pegi
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There is a tech we chat with in another forum.  He works for Sears in Canada. You may even know him, but I will not reveal where he is located.  He does ref. repairs.  He states he is allowed 20 minutes for each call to diagnos the problem, and get out of there.  If he spends more time than that 20 minutes in the home the managers want to know why, as he is late for his next call out of the 17 he is given a day.  You cannot repair a ref. let alone a sealed system in 20 minutes.  This has to be rescheduled and the estimated time has to be noted so management will know how many more calls to load on him that day.  This is what I am referring to.  It is no wonder the tech's that work for Sears are very unhappy what with their pensions and insurance going south and they have to work more for less since K-mart bought out Sears and the A&E mess.  Sears techs are leaving in scary numbers here in the states, do not know if this applies to Canada.  This will only make the situation worse. Hence my post about getting timely warranty if the unit has the Kenmore name on the front.



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 Posted: Tue May 31st, 2005 04:56 pm
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Mad Mac
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I'm an ex-S***s tech, what Pegi describes is pretty much the way it is. The people in charge have no idea of the way this business operates, have never fixed anything themselves. The head of Product Services even believed (and went on record) that every washer is the same inside! No clue whatsoever.



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 Posted: Tue May 31st, 2005 06:10 pm
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Samurai Appliance Repair Man
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Good grief, it's worse than I thought!  Sounds like techs with any ability and ambition will leave Sears as soon as they can, leaving only the charlatans and hacks running service.  



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 Posted: Tue May 31st, 2005 09:41 pm
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Pegi
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:soapbox:....Doug T, my gosh.  :shock:  I forgot all about Doug T!!  We got off on a tangent and forgot the question. Is it not amazing what twists these threads take.  You ask a very nice simple question and look where it took us!!.  I think you can see all of us techs take our industry very serious and only want to make a living and give good service to our customers.  This includes telling people like yourself what we would buy for ourselves. I do apologize for getting off topic but it does all tie in together.  I am really glad your post took us down this twisty road, but you sure did not need to go along for the ride!!!  Please accept my apology from all of us for giving you way too much more than you asked for.  Have a good day and happy shopping..Pegi  



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 Posted: Sat Jun 4th, 2005 06:57 pm
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kdog
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believe me i have taken NO offence to your comments,and i certainly can NOT disagree with them. we have a saying here that the techs live by: WE,THE UNWILLING,LED BY THE UNKNOWING; ARE DOING OUR BEST TO DO THE IMPOSSIBLE FOR THE UNGRATEFUL.  too bad that the corp. has taken such a sour turn the last few years- we used to have some great respect in th industry.           :(



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 Posted: Sat Jun 4th, 2005 07:25 pm
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Pegi
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;)



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 Posted: Tue Feb 28th, 2006 06:38 pm
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Pegi
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To remove the transmission you first have to remove the agitator, to remove the basket drive assy. you will also have to remove the splash guard, the spin basket and the drive block..the tranny also has to be released from the basket drive assy first by removing the clutch shift spring unless you want to remove all of this together as one unit...of course I may be not understanding you correctly, example the transmission shaft will not seperate from the transmission??  Have to take the tranny apart to remove the shaft...



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