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- > Do-It-Yourself Appliance Repair Help > The Laundry Appliance Repair Forum > Whirlpool Electric Dryer just clicks when pushing start button

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Whirlpool Electric Dryer just clicks when pushing start button  Rate Topic 
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 Posted: Tue May 9th, 2006 04:08 pm
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Lloyd Braun
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I have a 4 year old Whirlpool Gold Electric Dryer.  The model number for my Whirlpool Electric Dryer is GEX9868JQ0.  When I select any of the dryer settings on the touchpad, the appropriate lights light up and the time display also shows the correct amount of time (so all is well at this point).  However, when I push the start button, all I get is a click and it doesn't start.  The Sensing light does flash as if the dryer would actually be working, and sensing the wetness of the clothing, but nothing else happens.  Then, when I push the Pause/Cancel button, I hear the click again, as if the dryer would be stopping itself as it should.  Pressing the Pause/Cancel button once more and it shuts off completely, again, as it should.

So, my problem appears to be that the mechanism that would cause the dryer to kick in is not working, as it clicks when pressing start and clicks again when pressing the Pause button.  Everything else appears to be fine.

Please help!!  Thanks in advance.

Last edited on Wed May 10th, 2006 03:15 pm by Lloyd Braun

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 Posted: Tue May 9th, 2006 04:15 pm
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Pegi
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Could be a bad fuse on the vent housing but sure need a model number to see what all is in this dryer, like a motor relay??



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 Posted: Tue May 9th, 2006 04:18 pm
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Lloyd Braun
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Unfortunately, I didn't come prepared.  I will get the model number this evening and reply to you tomorrow morning.  Thanks for your help!

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 Posted: Wed May 10th, 2006 01:30 am
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Lloyd Braun
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The model number for my Whirlpool Electric Dryer is GEX9868JQ0.  Thanks again for your help!

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 Posted: Wed May 10th, 2006 05:48 pm
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Pegi
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Here is your TECH SHEET, see if you can run some diagnostics on the unit...could be thermofuse on the vent housing, door switch, control board in the console...perhaps this will help us all narrow it down??



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 Posted: Wed May 10th, 2006 05:51 pm
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Pegi
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Adding the WIRING DIAGRAM in case we all need it....



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 Posted: Thu May 11th, 2006 02:16 pm
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Lloyd Braun
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I did all of the Diagnostics last night on the touchpad.  Everything worked except when I got to the start button.  The following was supposed to happen when the Start button was pushed:  1) It is supposed to beep; 2) the display was supposed to read "HE"; 3) and the Dryer was supposed to start operating and heating.  Then, pushing the start button again, it is supposed to beep again, the display is supposed to go back to "88", and the dryer is supposed to stop spinning and heating.

What actually happened was:  1) It did beep; 2) the display did read "HE"; 3) but instead of the dryer starting to spin and heat, all it did was click once.  When I pushed the start button again, it beeped again, the display went back to "88" and the dryer clicked once again where it should have stopped spinning and heating.

The next thing the diagnostics say to do is run Test #5, which I did.  I checked the resistance for P3-14 (+) to P4-2 (-), this showed resistance of about 30, maybe 25, whereas, the manual says that it should read between 10 and 20.  Is 30 or 25 close enough? or is this the problem? 

Also, I checked resistance for the Thermal Fuse and Thermistor and both showed 0 resistance, or, the needle went all the way over to the right when checking those two parts.

Do you have any further ideas as to what the problem may be?

Thanks again for your input.

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 Posted: Thu May 11th, 2006 02:49 pm
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Pegi
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Not sure, we have not worked on many of these even tho we have a Duet ourselves..LOL....I have read about the door switch being problem or the thing that pushes on the door switch broken, check out these first???



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 Posted: Thu May 11th, 2006 03:08 pm
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vin-tech
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When in diagnostic test mode every input change of state will result in beep including door switch.

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 Posted: Thu May 11th, 2006 04:16 pm
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Lloyd Braun
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Correct.  The door switch and all others worked properly in the diagnostics mode, with the exception of the start button, which did everything but start the dryer.  It actually beeped and the LEDs lit as appropriate, but it just didn't go.

Again, what is the expected resistance?  The tech guide says 10-20, and my analog meter said about 30 give or take a few.

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 Posted: Thu May 11th, 2006 05:19 pm
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vin-tech
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Check dryers  belt, the symptoms you discribe looks to be off centrifugal switch clicking at the start and at end when you hit pause/cancel button.

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 Posted: Thu May 11th, 2006 05:46 pm
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Lloyd Braun
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Do you have a diagram as to where the motor is.  I looked last night, but didn't take alot of parts off, and found the blower, but didn't go any further.  Is the motor hard to get too?  Is it behind the blower?  Do I get to it from behind the machine or from the underneath side of the machine?

Also, is the centrifugal switch hard to locate and check/change?  What am I looking for once I find it?  Should I just look to see if the belt is lined up properly, or, should I do a resistance check on the Cent. switch?

Thanks.

Last edited on Thu May 11th, 2006 05:47 pm by Lloyd Braun

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 Posted: Thu May 11th, 2006 05:55 pm
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Pegi
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Sounds like the start switch could be defective also, have not seen a motor start switch go bad on these....



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 Posted: Thu May 11th, 2006 06:09 pm
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Pegi
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Get to the motor from the front if you decide to take it apart, replace that crap belt slide if you do, ref. # 38, those are junk, WP went back to the idler pulley, that slide burnt the belts off...



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 Posted: Thu May 11th, 2006 06:14 pm
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Pegi
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This would help you take the dryer apart...   You did check the door switch also?



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 Posted: Thu May 11th, 2006 06:20 pm
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vin-tech
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Pegi you are right....... when you say motor switches or centrifugal switches dont go bad that often. my point was that if the belt is broken the motor will still work as this dryer has no belt switch as per the wiring diagram but no tumbling action of drum.The centrifugal swich clicking is what he may be hearing at the start and at the end when he presses pause cancel button.

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 Posted: Thu May 11th, 2006 06:31 pm
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Mad Mac
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If I was confronted with what I think you're describing, I'd start by looking at the control board for a voltage output when you try to start the dryer. The 'click' is almost certainly the motor relay, which is probably fried and not giving an output. I've seen it too many times before.



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 Posted: Thu May 11th, 2006 07:26 pm
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Pegi
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Yes Mad, I would also suspect the start on the board if the door switch checks ok..



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 Posted: Thu May 11th, 2006 07:31 pm
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Lloyd Braun
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I found a link to another person having this same problem on this forum.  In this link, Pegi says that this model doesn't have the relays based on the wiring diagram.  Not saying that anyone is incorrect, but would someone verify if there is a motor relay, or a centrifugal switch or start switch, and where such switches would be housed.

Sorry for being so persistent, but I am trying to either find the problem or have someone come fix it on Friday, and I am running out of time.  :?

Thanks for your help once again.  :)


Oh yeah, here is the link to the prior question from back in March, 2006 on this same issue:  http://applianceguru.com/forum2/5707.html

Last edited on Thu May 11th, 2006 07:32 pm by Lloyd Braun

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 Posted: Thu May 11th, 2006 07:44 pm
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Pegi
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Yes, that is correct, some of them have an even heat control board with seperate heat and motor relays, your does not have the seperate heat and motor relays, they are built into the board as per your wiring diagram.....you can see the heat relay on the board on your wiring diagram I posted and see where the start to the motor on the board feeds the thermofuse that is inline with the motor start switch.



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