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Fisher & Paykel GWL10U2 (can't rinse)  Rating:  Rating
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 Posted: Sun Oct 16th, 2005 02:52 am
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ErikR
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PROBLEM:
Washer will not complete the final 2 Rinse Cycles and 1 Spin Cycle.  It spins up for a bit but does not sound like it reaches its top speed.  Eventually it stops, one of the Rinse lights blinks and a series of about 7 beeps follow (beginning with a low note and progressively going up till it ends on a high note).  It repeats this sequence of beeps approxmiately every 5 seconds.
  • Please see the zipped Windows Media Video clip for a short 7 second video of the beep and light sequence.
REQUESTED HELP:
- How do I trouble-shoot this kind of problem?
- My employement is working with computers, but since elementary school I've taken things apart and fixed them...(I'll replace my own auto brakes and starter, etc., but where do I begin with a washing machine?)
- Is this something I can fix, or does it sound like I need a service repair person to come in?  (Opinions?)

ATTEMPTED SOLUTIONS: (which failed)
1) Adjust the load so that it appeared and felt properly balanced thoughout the tub.
     RESULT: No change.  The above described scenario repeated itself.
2) Take out some of the laundry to decrease the chances of an unbalanced tub.
     RESULT: No change.  The above described scenario repeated itself.  Except I'm having a real hard time believing that it can't control its spin balance with so little laundry in the tub.
3) Tried starting the smaller load over from the begining.
     RESULT: Didn't help.  It again failed as it got to the same point in the Rinse Cycle.

OBSERVATIONS:
- When I peak under the lid it appears to me that it is spinning a bit more wobbly than I would expect.  I mean, this thing can spin at, what, 1000 RPM, so should it really be having so much trouble with so little laundry in it?
- This is supposed to be a rinse cycle, but there is not a lot of water that seems to be going in...(perhaps it just can't get far enough along into the Rinse Cycle to get enough water in it to rinse it properly.)
- I cannot find this model on the Fisher & Paykel website, so I cannot find a Service & Repair Manual for it, nor can I find the warranty information.  (Anyone know what the Manufacturer Warranty is this GWL10U2 Washing Machine?...or can you tell me how to find it?)

WASHER HISTORY:
- Purchased new in 2002.
- No repairs, service, or maintenance have been needed or done since its purchase.
- On a few occassions in the past this beeping and stopping scenario has occurred, but a simple re-adjusting of the laundry load has always corrected it.  Except for this time!!!

Thank you, in advance, for your help!!!  :-)

Attachment: GWL10U2 010-1.zip (Downloaded 17 times)

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 Posted: Sun Oct 16th, 2005 03:00 am
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ErikR
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Here is a picture of the 'control area'.  The left-most Rinse light is blinking. 

(See the 7 second zipped Windows Media Video clip to hear the beeping and blinking sequence).

Attachment: GWL10U2 001c.jpg (Downloaded 26 times)

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 Posted: Mon Oct 17th, 2005 04:00 pm
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zak4
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My Fisher & Paykel Ecosmart (same model as above I think, almost exact same age) is doing the EXACT SAME THING as described above, only detail I would add is that we can get it to limp through the cycle by presetting the slowest spin speed (though a repeat rinse cycle is needed to remove soapy water).   I searched this Forum and found the approach to getting the machine into diagnostic mode (Off, then Start and Decrease Water temp button together/release, then adjust water level until Low and Hold are both illuminated, in my case all indicators are not on/all unlit).

Based on another recent thread (this model and manufacturer) I am wondering whether the pump is clogged.  Will try to reply again with a link to that thread.

Any other advice appreciated, I would certainly buy parts to repair from  forum sponsors/moderators.  Erik lets figure this out . . . . am farily mechanicaly inclined myself

Thanks - zak

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 Posted: Mon Oct 17th, 2005 05:36 pm
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zak4
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Diagnostic routine is on this page, half way down:

http://applianceguru.com/view_topic.php?id=1816&forum_id=2&highlight=Fisher+diagnostic

I will try to edit the other post, its the spin speed not water level that needs adjustment to display the code(s).  In my case to light both the Slow and Hold lights I had to use the Down button on spin speed and not the Up as indicated in the thread.

And, to confirm, my Fisher & Paykel Ecosmart is also a Model No. GWL10US.

Tonight I plan to double check that the machine itself is level.  Will try to post a link to the thread that discusses pump glogging on theese machines.

zak4

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 Posted: Mon Oct 17th, 2005 11:34 pm
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ErikR
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Thanks Zak. 

I'd be interested in utilizing the Diagnostic Mode if I could find something to tell me what the lights or beeps mean.

How do I find a complete manual (or better yet, a service or repair manual) for this washer?


***CLUE***
Instead of using slow speed, which didn't seem to work for me, I went back to another wash cycle--no soap added--... skipped rinse, and was able to get the spin cycle to work.  I find it very odd that it can complete a SPIN cycle, but not a RINSE cycle.   Because the final SPIN speed seems faster than the RINSE speed.  Why can it spin but not rinse?  That must sort of be a give-away clue for some Samuri appliance repair guru! 
***CLUE***

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 Posted: Tue Oct 18th, 2005 01:01 am
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zak
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ErikR,

This thread (see post by Kiwi-nadian) worked for us (after first spinning the nearly empty drum on medium for awhile to get as much water as possible out):

http://applianceguru.com/view_topic.php?id=3235&forum_id=2&print=1

The first test (spinning the propellor/fan) was passed with flying colors.

To embellish a little on the second part of his fix, to get the agitator out there is a large white wing nut  in the center, bottom of the agaitator tube, you need to reach down the center and undo it..  The spring for the balancer we just unhooked from the side rod.

After the spring is off you peel the grey cover off its tabs carefuly, keep the rubber hose reaching up to the top in its correct position (no need to remove).   It took 2 of us to yank the tub out smoothly.  On one side is sort of a "triangle-oval" shaped cover, remove that.  In our case a twist tie was stuck down into the pump inlet and covered with lint/other weird detrius.  We probably should have removed the base as well . . . . will do so if the first clog wasn't it.

We spent more time  cleaning all the liners and covers than we did actually fixing it (testing it right now with minimal load).  It is spinning up to warp speed right now ;-)

Regards - zak / zak4

PS Kiwi-nadian if you ever make it over to the states we owe you more than a few drinks . . . .

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 Posted: Tue Oct 18th, 2005 07:44 pm
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Kiwi-nadian



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When I get to Canada, I'll look you up:cheers:..........the US white pages can't be that big......can it?



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 Posted: Tue Oct 18th, 2005 08:06 pm
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Pegi
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**the US white pages can't be that big......can it?***  HA  HA  HA  HA  HA............HA HA. HA.....ha ha ha...:D



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