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- > Do-It-Yourself Appliance Repair Help > The Laundry Appliance Repair Forum > Maytag Neptune Washer MAH9700AWW Problems

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Maytag Neptune Washer MAH9700AWW Problems  Rate Topic 
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 Posted: Wed Nov 10th, 2010 02:40 pm
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not-too-bright
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I have searched the net for this problem with no solution...I am at my wits end!

I purchased this washer in 2006 and it has worked fine until now.  Water goes in and water goes right back out.  It does nothing else, no aggitation...no spin...no nothing.  It has a code of OE. 

So, I think it's the hoses...nope...   I replace the water level sensor thinking this may solve the problem...nope again.:?

Does anyone have any experience with this type of problem?

Saki Sarason

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 Posted: Wed Nov 10th, 2010 03:00 pm
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john63

 

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In most cases--the WATER LEVEL SENSOR is at fault.

If the sensor was replaced & failed to resolve the "OE" error---replace the MAIN BOARD.

For DIYers---ordering replacement parts from http://www.repairclinic.com is highly recommended. If a parts fails to correct the problem---it can returned.

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 Posted: Wed Nov 10th, 2010 09:59 pm
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not-too-bright
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I purchased the replacement part from a local supplier. It looked the same but was brown instead of beige.

Is there anyway to tell if it is the main board before I go into debt on this part?

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 Posted: Wed Nov 10th, 2010 10:21 pm
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Make sure that the drain hose is raised at least 32 inches from the floor and is not simply layed on the floor to a nearby floor drain

If the hose runs to a standpipe, be sure the end of the hose is not pushed down to the bottom and is not submerged in the water in the trap



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 Posted: Wed Nov 10th, 2010 10:29 pm
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check for voltage at the Controller CN3:

Pin 6 to Pin 7   Reset water level = 2.5V DC, 25.8 KHz

Pin 6 to Pin 8   Reset water level = 2.5V DC, 25.8 KHz

 

Enter / Exit Service Mode
To enter Service Mode press the Chime and Extra Rinse keys for 3 seconds or until the control beeps.

NOTE: The washer must be ‘ON’ before Service Mode can be entered.

The motor speed will be displayed when started (motor not running display will be “0”).
The present state of the machine will not be changed (i.e., the current cycle in progress will not be interrupted and only the display will change).
All LED’s will be turned ‘OFF’ except the Door Lock LED; it will continue to display the condition of the door lock.

To exit Service Mode:
1) Press Chime and Extra Rinse keys for 3 seconds again, or
2) Press Power Off button, or
3) Unplug the machine.


To pause while in Service Mode:
Pressing the Rotary Cycle Selector knob while running a test will pause the individual test.


Board Input Test
While in Service Mode, pressing the Spin Only key will begin the Board Input Test.
This test turns on a specified output after a key press.
Pressing the Spin Only key again cancels the test. (Display shows “in”).


When the Rotary Cycle Selector knob is set to “Sanitary”, and the Rotary Cycle Selector knob is pressed, the water level frequency will be displayed.

“2560” means 25.60 Hz (washer empty).
Frequency value drops as water rises.



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 Posted: Thu Nov 11th, 2010 11:14 am
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not-too-bright
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Thanks you guys!

K-dog: the drain hose was the first thing I checked.

Reg: thanks so much for this info. I am going to try it and let you know.

Smootchies to you guys for coming to my rescue! :bananadance:

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 Posted: Sun Nov 14th, 2010 09:16 pm
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not-too-bright
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RegUS: I put the washer in service mode successfully. But that's where I got lost... another not too bright moment LOL! I don't know exactly what I am looking for at this point.

Sara

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 Posted: Sun Nov 14th, 2010 09:27 pm
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not-too-bright
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Oh, the output was 26.34 I'm not sure what this means. All I know is that's not what I am supposed to have...

Now you know why my ID is Not Too Bright...LOL!

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 Posted: Sun Nov 14th, 2010 09:50 pm
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not-too-bright wrote: Oh, the output was 26.34 I'm not sure what this means...

it looks like it thinks the Washer is empty  (no water)



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 Posted: Mon Nov 15th, 2010 01:18 am
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not-too-bright
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Yes, it was empty.

Now, what exactly I am looking for while in service mode?

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 Posted: Mon Nov 15th, 2010 01:31 am
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it seems the Control Board is reading the Water Level Switch and it isn't seeing a overfill condition..

Must be something with the Drain Hose.

Has it been working OK up till now at this same location ?

Has the Drain Hose connection/termination been changed lately ?



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 Posted: Mon Nov 15th, 2010 09:27 pm
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Should I try running a washing cycle and then put the machine into service mode to see what happens?

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