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GE Washer Squeaking During Agitation  Rating:  Rating
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 Posted: Wed Oct 6th, 2010 08:20 pm
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AD13
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I have a GE washer, model #WHDRR418GWW that is only a little over a year old. Previous to this it worked like a dream and I really loved it. It was SO quiet that we barely even noticed it was running.

Then a few days ago when I went to wash a load of laundry, I noticed it was making a squeaking/squealing sound during the wash/agitation cycle. It only makes this sound during that cycle. It almost sounds like metal squeaking against metal. It does not do it during the spin cycle or any other cycle. Even when it's not running, if I open the lid and move the basket around, it makes this squeaking sound. I did notice though that when I washed a couple small things on the gentle/delicates cycle, it did not make the squeaking sound.

I was looking around on the internet trying to find out if this is a common problem and ran across a website that said that such a squeaking sound could be the suspension rods and that they may need to either just be greased with a lithium grease or that all four rods may need to be replaced.
I'm not sure enough this is the problem though to go ahead with it.

We just bought this washer in June of 09 to replace a 4 year old Amana piece of junk that had the transmission go out. The price to fix the transmission even under the 10 year warranty would have been almost the same price I paid for the new one I have now. I'm really hoping this is something simple to fix that perhaps my husband can do himself considering just having an appliance guy come out and look at it will cost us a minimum of $50.

I really love this washer when it's working but I am SO disappointed that we're having problems with it after only a little over a year of use. I went with GE because we have had other GE appliances including a GE dryer that has been working like a charm for 11 years and have been pretty happy with them. I'm just hoping that this is an easy fix. If anyone can tell me what could possibly be causing this noise and how to fix it, I'd be very appreciative as we are a family of 5 and really don't have the money to be paying for expensive repairs or to buy another new washer AGAIN.

Thanks.

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 Posted: Thu Oct 7th, 2010 01:27 am
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appl.tech.29501
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Probably need some grease on the top pivot points for the suspension rods as you read about. Remove the front by pressing straight in on the 2 clips that are between the front and the top (may need a flashlight to see them) with a putty knife or similar object. Do one side at a time. Once the front is removed you can run a load and verify that's where the noise is coming from and if so you will need to remove the 2 screws in the front that is securing the top down and move the top out of the way to access the rear suspension.....not hard to do, let us know what you find.



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 Posted: Thu Oct 7th, 2010 05:30 am
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Tronicsmasta



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Sometimes I notice when my customers are cronic overloaders, the front cross member will bend to the left and right of the suspension rod ball joints. this will cause the tub to ride to low and the tub support, particularly under the motor where the shipping brace was, will rub against the bottom panel. once you get the bottom off, fill it with water and let it agitate. look to see if
the bottom of the support is rubbing on the bottom panel.


this is where the scraping will come from:


top brace where the bends happen... it happened to this one.


i found this somewhere on the internet:
http://www.appliance-repair-it.com/washer-repair.html

Sagging Apron

In this section of this GE HydroWave washer repair guide I will discuss the apron. On GE HydroWave washers sometimes the apron will sag. This will cause the bottom of the motor bracket to rub the bottom of the washer causing it to be noisy mainly on large loads. Another indication that you have this problem is that the front of the washer doesn’t stay on or won’t go on.

The apron is the metal bracket that extends from one side of the washer case to the other holding the washer tub up. To repair this you must install a Cover and Front Apron Bracket Repair Kit part number WH49X10065 Order Here. for white color models and WH49X10066 Order Here for bisque color models. You will need a drill and a 1/8-inch bit. Instructions should come with the part. Also note that you will be replacing the top, which has the model/serial number tag. Don’t forget to transfer the tag from the old top to the new top.

Last edited on Thu Oct 7th, 2010 05:32 am by Tronicsmasta



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It is never a bad thing to leave it to the professionals. Inexperience can lead to more damage or risk of injury. You can always call A&E Factory Service (1-800-905-9505), Sears(1-800-469-4663), or local service man you can trust (servicemagic.com).
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 Posted: Thu Oct 7th, 2010 08:35 am
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AD13
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Thanks for the replies! We're going to take the front off tomorrow and run a load and see where exactly the noise is coming from. I have a feeling it's either the rods or the apron.

We do use it a lot having a family of 5 but I've never overloaded it past what the manufacturer specifies (though I know that sometimes the manufacturer specs don't always jive with "real life".) I did have it go out of balance one day when I was washing an afghan with a few clothes I threw in that the kids had left lying around since i was already running it but got that taken care of pretty quickly! The afghan wasn't a full size one, only big enough for a twin size bed so I hadn't thought it would cause a problem, but I guess it got too heavy once it was wet, but that was awhile ago and it ran fine after that until this week.

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 Posted: Fri Oct 8th, 2010 08:18 am
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AD13
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Update: Had my husband remove the front of the washer today and we ran a load and the problem seems to be the apron. It is sagging down just enough that the motor is hitting the bottom of the machine off and on causing the noise. I've talked to a repair person on the net that told me that GE should cover the part for free since this is a known issue with this model and he has never had a problem thus far getting them to do so. Therefore hubby will be on the phone with GE tomorrow (I always send the man in to do my dirty work :) )
I'm just happy to have diagnosed the problem and that it's something relatively simple to fix, not something that's going to cost hundreds of dollars! I'm kind of disappointed though after finding out how common this problem seems to be that GE didn't issue a recall on it and offer a free repair to its customers as it seems to be a design flaw.

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 Posted: Sat Oct 9th, 2010 07:34 am
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Tronicsmasta



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yea its definately pretty common.. there is a service kit somewhere that is supposed to fix it... i usually just fix the apron and get it back to normal. GE carries it on the truck from what i understand.


as always, glad we were able to help.
beer fund if your happy :)
http://fixitnow.com/united-samurai-beer-fund/

Last edited on Sat Oct 9th, 2010 07:34 am by Tronicsmasta



____________________
It is never a bad thing to leave it to the professionals. Inexperience can lead to more damage or risk of injury. You can always call A&E Factory Service (1-800-905-9505), Sears(1-800-469-4663), or local service man you can trust (servicemagic.com).
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