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Maytag FAV6800AWW Washer  Rate Topic 
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 Posted: Mon Oct 4th, 2010 03:29 am
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richiec

 

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Ok guys, now I'm on the other end - asking a question.  This thing is kicking my !@#.  Customer complaint:  Leaks water when filling.  It is very intermittent.  My first visit I witnessed water jetting into underside lid inlets and spraying back out and onto the floor.  I pulled underside lid off, verified it was properly aligned, tested again repeatedly and no issues.  Got call month later, it happened again so I replaced bottom lid assembly (not dispenser), tested good. Got call one month later and it did it again.  It won't do it in front of me.  What could be going on?  This is intermittent and it's getting expensive throwing parts at this.  Could the water valve be issue?  I already check for lid sagging and it's fine.  The lid is not sagging.  New dispenser?Thanks guys.

Rich

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 Posted: Mon Oct 4th, 2010 03:42 am
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Samurai Appliance Repair Man
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Yeah that's a weird one. If your water valve, I would expect to see problems with the tub overfilling and the water leaking in large quantities.

Are you sure the leak is coming from the same place as when you first saw it? One thing about leaks in washing machines is that you'll usually find a trail of dried detergent crust. I would go back pull off the front panel and look around real closely with a good flashlight. You will usually find a white, maybe faint white, trail leading back the leak source.

Last edited on Mon Oct 4th, 2010 04:21 am by Samurai Appliance Repair Man



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 Posted: Mon Oct 4th, 2010 03:44 am
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richiec

 

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Yeah, it's not just a little trickle, it floods out. Definitely sure of where its coming from...

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 Posted: Mon Oct 4th, 2010 03:48 am
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Samurai Appliance Repair Man
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So, are you saying that the water stream is getting partially misdirected as it enters the tub and some of the water is squirting up to the lid?



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 Posted: Mon Oct 4th, 2010 03:54 am
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richiec

 

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No, this is a different beast of a Maytag. It squirts the water into the underside lid which also incorporates a dispenser. It does this during the fill. The first visit, I happened to have console off and was looking through hole at the water jet and observed the water hitting the lid inlets and spraying back outwards, down back and onto floor. What I can't understand is, if the jet was somehow misdirected, why the intermittency? It's hard to fix something I can't see (anymore).

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 Posted: Mon Oct 4th, 2010 03:59 am
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richiec

 

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Guys, check out this lid assembly. It's is ref designator 35 and 36.
http://www.apwagner.com/index.php?main_page=model_lookup&model_num=FAV6800AWW&model_id=144935&manufacturer=Maytag

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 Posted: Mon Oct 4th, 2010 04:25 am
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Samurai Appliance Repair Man
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OK, I'm withya now.

Are there children in this house? I'm wondering if one of the kids is getting up on top of the washer, sitting on the lid, having a good time when momma's not around or maybe while momma's putting clothes in the dryer. Maybe washer lid pops back our either on its own or mama pushes it out.

Another possibility is the customer setting heavy objects on the lid, basket of wet laundry might do it, or kneeling up on it to reach something on the shelves.

Any chance?



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 Posted: Mon Oct 4th, 2010 04:31 am
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richiec

 

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I wish I could pin it on that :-> but I had it happen the first time right in front of me and nothing was making it sag. This is why it's got me stumped.

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 Posted: Mon Oct 4th, 2010 04:36 am
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Samurai Appliance Repair Man
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It wouldn't necessarily have to be sagged at the time that you looked at it. If that lid is getting regular trauma of some form, the underside could get misaligned just enough to cause it to leak. Maybe you just happened to see it after it had experienced such an event.

Just thinking out loud...

Last edited on Mon Oct 4th, 2010 04:36 am by Samurai Appliance Repair Man



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 Posted: Mon Oct 4th, 2010 04:55 am
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richiec

 

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Hmmm, good point. I see, now it has me thinking. I'll quiz Mrs Jones. I was also thinking of gunk or hard water deposit at valve outlet however, don't know how that would be intermittent. There's not a whole lot there, underside lid, dispenser, and valve...not rocket sciences but sure frustrating to say the least. Thanks for your help and if you have any other possibilities you might think of, by all means run in my way. :-> Thanks!

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 Posted: Mon Oct 4th, 2010 07:51 pm
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dh1200s
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Hey Rich,

 Just my thoughts as an owner.

If the channels in the inner lid are lined up OK I’m not sure how the stream is being deflected.  The only time I deflected the main fill stream was during a fill cycle. 

I released the washer top from the base and raised it about an inch or so to view wash basket action,   I was troubleshooting unbalance dc/UC errors (looking for tumbler movement with wash basket CCW rotation). 

If you go back out there I would try opening the Cold Water inlet valve in Service Mode and see if you can cause the issue.  I would also turn on and off the dispenser valves one at a time with the water inlet valve turned on in SM and see if you can dupe the issue long enough to nail down the fault location. 

Some pics  of  the dispenser valve assembly to give everyone a feel for the assembly.   I guess there could be some deposit build up in the main outlet port of the dispenser valve causing possible stream deflection into the detergent dispenser inlet port.  But I can’t get my arms around why intermittent???

Good luck……..Dick

Washer top released to view fill port and dispenser valve ports. 

http://s647.photobucket.com/albums/uu196/dh1200s/Dispenser%20Valve%20Assembly/?action=view&current=Dispenservalveassemble1.jpg
 
http://s647.photobucket.com/albums/uu196/dh1200s/Dispenser%20Valve%20Assembly/?action=view&current=Dispenservalveassemble2.jpg


Inlet side to dispenser valve;
http://s647.photobucket.com/albums/uu196/dh1200s/Dispenser%20Valve%20Assembly/?action=view&current=Dispenservalveassemble3.jpg

http://s647.photobucket.com/albums/uu196/dh1200s/Dispenser%20Valve%20Assembly/?action=view&current=Dispenservalveassemble4.jpg

http://s647.photobucket.com/albums/uu196/dh1200s/Dispenser%20Valve%20Assembly/?action=view&current=Dispenservalveassemble5.jpg

 

 

 

 

 


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 Posted: Mon Oct 4th, 2010 10:05 pm
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Samurai Appliance Repair Man
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Nice post, dh! That earned you a promotion to Master Appliantologist. Kanpai!



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 Posted: Tue Oct 5th, 2010 02:38 am
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richiec

 

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Excellent Post, I agree, especially like the pics. Thanks for going out of your way to take those. I'll be going out next week with a new dispenser valve in hand and run the service test you suggest. I'll send a follow up post on what I find. ...will get back with you soon. Thanks Again,

Rich

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 Posted: Tue Oct 5th, 2010 05:12 am
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delawaredrew
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Isn't there an updated tub ring for these? I seem to remember a service bulletin about water splashing over the edge of the shallow cup in the tub ring...

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 Posted: Tue Oct 5th, 2010 01:42 pm
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dh1200s
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Servicematters now has a coin slot on the site so I can’t double check.  But I have been there many times in the past and don’t remember any SB for the issue being discussed...... But I could be wrong.   


 

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 Posted: Fri Oct 8th, 2010 12:41 am
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kdog
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I believe the bulletin is for the Oasis/Bravo machines



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 Posted: Fri Oct 8th, 2010 03:01 am
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Tronicsmasta



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i agree with samurai... i have had customers kids stand on the lid and it sinks down... right where the jets shoot into the lid dispenser tracks. typically i can tell if the top it popped down when i get there or if the back side nearest the console is bent down some... usually its in the middle. if the lid is popped down, you have to remove the detergent disp, slide off the inner lid, then pop it up. but it will continue to buckle if the rear portion of the lid is bent down. i also see it on MAV or PAV models and it causes the lid switch not to actuate. :)

Last edited on Fri Oct 8th, 2010 03:11 am by Tronicsmasta



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It is never a bad thing to leave it to the professionals. Inexperience can lead to more damage or risk of injury. You can always call A&E Factory Service (1-800-905-9505), Sears(1-800-469-4663), or local service man you can trust (servicemagic.com).
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 Posted: Fri Oct 8th, 2010 03:26 am
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Samurai Appliance Repair Man
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Good stuff, Tronicsmasta!

So I guess the only cure is to replace the entire lid assembly?



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 Posted: Fri Oct 8th, 2010 03:31 am
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Tronicsmasta



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yea... you can try to bend it back... or... you can get that part free as this Maytag has a lifetime rust through warranty on the exterior cabinet including the top and lid. . sometimes you can convince the whirlpool partner team or whirlpool customer service to send you the part if you are not factory authorized.



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It is never a bad thing to leave it to the professionals. Inexperience can lead to more damage or risk of injury. You can always call A&E Factory Service (1-800-905-9505), Sears(1-800-469-4663), or local service man you can trust (servicemagic.com).
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