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LG WM1814CW  Rate Topic 
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 Posted: Wed Apr 1st, 2009 09:36 pm
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neehowhenhow
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Greetings!

I am in the hate part of my love/hate relationship with my LG washer.  I have followed so many instructions, flooded the basement, cleaned filters, even sang it a song to soothe its worried self, and still I cannot stop it from yelling at me "OE" clean the filter, unbend the hose!

Sheesh, what must I do know? Genuflect? I will if it will get my laundry clean!

Please oh wise and all knowing Samurai (and gang) Please enlighten me on how to trouble shoot (or shoot) this beast!

With humbled thanks

 

Amyjean



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 Posted: Wed Apr 1st, 2009 09:58 pm
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RegUS_PatOff
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OE Drain Error:   • Not fully drained within 10 minutes.
Does the washer drain out fully ?

Did you clean out the Filter behind that little door on the lower left front of the machine ?

was it clogged ?



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 Posted: Wed Apr 1st, 2009 10:59 pm
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neehowhenhow
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I did clean out the filter on the bottom front, plus looked inside to see if there was anything lodged in there. It was clean.

I then looked at the grey drain hose in back, and sure enough, as I ran a short cycle- it sat showing 15 minutes- forever- then the hose moved- but no water draining at all. I could hear it working to drain- but no draining.

 



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 Posted: Wed Apr 1st, 2009 11:07 pm
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RegUS_PatOff
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It could be a bad Pump ...  or still clogged somewhere...

try taking the Hose off... (may need some towels ...)

WM1814 Service Manual



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 Posted: Wed Apr 1st, 2009 11:17 pm
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neehowhenhow
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OKay- here is where I should stop. If I attempt any type of removal of crutial operating parts,  I feel we will be buying a new machine. Me and machinery =bad combination.

Seriously,  I blew out the power to our neighborhood thinking a range repair component was "plug and play"...the arc was pretty though.

I think my dear Husband can do this task.:)

 

Thank you for your help! I'll let you know what happened after he wrenches on it.



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 Posted: Thu Apr 2nd, 2009 07:59 pm
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neehowhenhow
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$450.00 later...

the pump is shot. 3 yr old machine and it has burned out.

Why? Because the drain hose in back was pushed all the way down to the bottom of the drain pipe, which restricted adquate air flow for proper drainage.

Its Thursday- repair should be done Wednesday...

I've got 4 kids...

and no washer

 

:shock: 



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 Posted: Thu Apr 2nd, 2009 08:17 pm
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denrayr
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neehowhenhow wrote: $450.00 later...

the pump is shot. 3 yr old machine and it has burned out.

Why? Because the drain hose in back was pushed all the way down to the bottom of the drain pipe, which restricted adquate air flow for proper drainage.

Its Thursday- repair should be done Wednesday...

I've got 4 kids...

and no washer

 

:shock: 

i need to raise my prices.....



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 Posted: Thu Apr 2nd, 2009 09:44 pm
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neehowhenhow
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oh my- please dont say that!

I hope I wasn't "Hosed" :D



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 Posted: Thu Apr 2nd, 2009 10:04 pm
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neehowhenhow
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so- onto my soapbox.

I am reading that more and more people are experiencing problems with this particular company product.

http://www.consumeraffairs.com/homeowners/lg_washing_machine.html

 

The technician said that the INSTALLERS caused the problem and he sees this burning out of motors a lot.

I just wrote a scathing letter to LG and now off to Home Depot.

 

hell hath no fury! And I hath no washer!!!!!!!!!!!!!!



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 Posted: Thu Apr 2nd, 2009 11:03 pm
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RegUS_PatOff
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neehowhenhow wrote: the pump is shot. 3 yr old machine and it has burned out.

Why? Because the drain hose in back was pushed all the way down to the bottom of the drain pipe, which restricted adquate air flow for proper drainage.

neehowhenhow wrote: The technician said that the INSTALLERS caused the problem and he sees this burning out of motors a lot.
It's not just LG (if you believe any of those complaints from that website)

here's the link for Whirlpool

http://www.consumeraffairs.com/homeowners/whirlpool_washing_machine.html

 

Sears Kenmore

http://www.consumeraffairs.com/homeowners/sears_washers.html

 

Frigidaire

http://www.consumeraffairs.com/homeowners/frigidaire.html

 

LG Pump $ 52
click on picture


LG WM1814 Service Manual

Last edited on Thu Apr 2nd, 2009 11:10 pm by RegUS_PatOff



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 Posted: Thu Apr 2nd, 2009 11:49 pm
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denrayr
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I just cant see the drain hose too far down into the drain causing the pump to fail. Usually the pump fails from coins, hairclips, toothpicks, etc. getting stuck and stripping out the impellor. I like LG, their parts are usually about half the cost of other manufacturers making them more affordable to repair.....and yes you are getting hosed.



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 Posted: Fri Apr 3rd, 2009 02:01 am
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neehowhenhow
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Looks like I need to make a call in the am.

thank guys



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 Posted: Tue Apr 7th, 2009 05:09 pm
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neehowhenhow
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well,
I stopped the process with the repair company and I ordered the part myself. I also learned directly from LG they do NOT recommend the company I went with.
I wonder if I can install it myself or should I get some help?
any thoughts?



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 Posted: Tue Apr 7th, 2009 05:23 pm
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Samurai Appliance Repair Man
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neehowhenhow wrote: I wonder if I can install it myself or should I get some help?
any thoughts?

Piece of pie, Neehow!  Reg hooked you up with the manual, just read the section about replacing the pump. Purdy pitchers, too!  The biggest problem you may have is dealing with the hose clamps and some residual water that'll dribble outta the drum.  But these truly are minor things.  You can do dis!  If you can, it'd be way cool if you could take some of your own purdy pitchers of your handiwork and post 'em here so we can celebrate your victory with you. 



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 Posted: Tue Apr 7th, 2009 06:26 pm
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neehowhenhow
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Many thanks oh gracious and all knowing Samurai!
:)



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 Posted: Tue Apr 7th, 2009 08:32 pm
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neehowhenhow
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Can you answer this for me?
what is the wrench this guy uses in this video?
http://www.wonderhowto.com/how-to/video/how-to-install-a-washing-machine-pump-261377/

 

it doesnt seem to be a special plumbers tool.

Last edited on Tue Apr 7th, 2009 08:33 pm by neehowhenhow



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 Posted: Tue Apr 7th, 2009 09:26 pm
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The pliers used are just ordinary "Channellock" type pliers, (slip-joint, pump pliers, etc.). They are called by many different names. You can also use Vise-Grips (locking pliers) which I find much easier to use on those type of clamps as you can just set them and they keep the clamp open so you can wrestle the hoses back on.

However, you needn't remove the clamps on your LG, the drain pump just unscrews from it's housing with three little screws. You can access it by pulling the machine out and tilting it back at about 45° and reaching in from the bottom. Very easy job. Just unplug it first!

PS: $450??????? I need to triple my prices again.



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 Posted: Wed Apr 8th, 2009 02:43 am
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450 for a pump??? we charge 80 for the pump and 158 for trip and labor..... lets double our prices!



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It is never a bad thing to leave it to the professionals. Inexperience can lead to more damage or risk of injury. You can always call A&E Factory Service (1-800-905-9505), Sears(1-800-469-4663), or local service man you can trust (servicemagic.com).
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 Posted: Wed Apr 8th, 2009 03:07 pm
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Samurai Appliance Repair Man
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neehowhenhow wrote:
well,
I stopped the process with the repair company and I ordered the part myself. I also learned directly from LG they do NOT recommend the company I went with.


Good work! Congratulations on saving yourself some serious coinage and especially for not feeding that ripoff shop.



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 Posted: Thu Apr 9th, 2009 08:51 pm
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neehowhenhow
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Greetings-

I have the part, and we are discussing the procedure.

Will I have to take the door, sides, and top off to access the pump? Or can I simply lift up the top, or perhaps remove just the back panel to access it?

 

If I need to take it all apart- would simple household tools work to unclamp the drum, or do I need "special" tools for that?

 

thanks for your help!!!!!!



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