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Maytag Neptune MAH5500BWW  Rate Topic 
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 Posted: Fri Nov 24th, 2006 07:59 pm
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DavidM
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Model # MAH5500BWW
Ser # 85973664AE

This Cloths Washer works great sometimes.  But as of lately it has been stopping in the middle of a cycle.  Sometimes working for many minutes and other times only a few minutes before stopping.  The panel stays lite showing the countdown but sometimes showing "Lr" (this might be "Er" with burnt light)

When the unit acts up, I can here a click and a slight humm for a few seconds (as though the circuit is trying to start the motor for washing).

I am hoping you can help me fix this.

Anyhow the unit works fine sometimes and act up other times.

Thanks in advance for you help in this matter.

There are 3 areas of time,
The Past, The Present and The Future.
Human beings can only find God in one,
The Present !

Always in God's time
David M






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 Posted: Sat Nov 25th, 2006 12:47 am
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stumpowitz



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Lr is correct, code is locked rotor. Remove the front panel and take a look at the motor control board mounted to the base of the machine. If there are burnt resistors or a blown fuse this is the part you'll need http://www.repairclinic.com/referral.asp?R=154&N=949491  Good Luck



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 Posted: Sat Nov 25th, 2006 03:56 pm
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DavidM
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How do you remove the front panel ?
Can you offer any pics of the MAH5500BWW on how to do this ?

DM



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 Posted: Sat Nov 25th, 2006 04:26 pm
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Trying to help
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Remove the screws that that hold the door on. Remove the door.  Opposite the door will be the plates covering the holes that the door would mount to if you wanted to reverse the opening. Remove those screws and the little plates as well.  With the door and hinges, plates on the opposite side off the unit the opening will look like a goal post. Grab the top left and right parts of the goalpost and rotate your hands out, the front should come off.    



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 Posted: Sat Nov 25th, 2006 07:07 pm
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DavidM
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Before I get too much into this I just want to say this is my first time on this forum.
So far, from what I see you all are GREAT !

One thing I just remembered to say about this unit is that
whenever it acts-up (and stops in the middle of a cycle) I can put the unit in pause.
After the door unlocks, I press START again and the unit begins its cycle and runs for a few minutes only to act up again.

I thought this info might help in the solving this problem.

Thanks in advance for all the help.

DM



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 Posted: Sat Nov 25th, 2006 09:13 pm
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Samurai Appliance Repair Man
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DavidM wrote:
How do you remove the front panel ?
Can you offer any pics of the MAH5500BWW on how to do this ?

I have a five-part disassembly series. Start here and click the next few pics: http://groups.msn.com/Appliantology/washers.msnw?action=ShowPhoto&PhotoID=888



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 Posted: Sun Nov 26th, 2006 01:29 am
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Trying to help
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Usually when your motor control is FUBAR, you don't have intermittent problems. Below is a Service Flash that came out about your model unit.  Might want to try it prior to buying anything.  Am I correct in understanding sometimes this thing still works like a champ???? 

 

Issue Washer stops in mid-cycle and/or flashes a code.

Action The motor drive system experienced a momentary loss of neutral feed from the power cord to the Motor Control Board. The neutral line for the Motor Control Board passes across the water valve solenoids. Neutral to the motor drive system can be momentarily lost If there is poor crimping of any of the wire terminals in this circuit. This situation could result in a misdiagnosis and unnecessary replacement of the Motor or Motor Controller Board. Current Neptune front load washers will indicate a false locked rotor signal to the Machine Control Board. Washers with a LED display will flash code "LR" in the display. LCD washers will display "Locked Rotor."  Pull each terminal of the white wire harness connected to each water valve solenoid and verify the wire is properly stripped and crimped to the metal terminal connector of the wire harness. Make sure the wires fit snug on the terminals of the water valve solenoids.



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 Posted: Sun Nov 26th, 2006 01:56 am
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DavidM
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Hello
This looks like something I will do first.
Since this is the Thanksgiving Holiday . . .
I have not been able to anything, however, tomorrow,
hopefully I shall tackle this  . . .

Where (and how) do I find the water valve solenoids ?
Any other info would be appriciated.

Thanks for this info

DM



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 Posted: Sun Nov 26th, 2006 03:43 am
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DavidM
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Just tried washing another load . . .
Still intermittent stopping
But now LED display reads
"Sd"

What is "Sd"

tx
DM



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 Posted: Sun Nov 26th, 2006 05:32 pm
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"Sd"  stands for suds detect.  If the unit senses too much suds in the unit, it will add 4 additional rinses to the cycle in an attempt to purge itself.  If it can not. you get the "Sd" code. Is the pump running on this thing?  The same potential loose or bad crimp at the valve would feed the pump as well as the motor control board.  Did you see a lot of suds in the unit when you opened it?    

Last edited on Sun Nov 26th, 2006 05:33 pm by Trying to help



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 Posted: Sun Nov 26th, 2006 08:42 pm
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DavidM
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It did not seem to have gone to the 4 rinses.
I did not see an excess abount of suds.
 You may be correct in the wire connections.

Any special order I need to follow in the checking of this problem.

DM



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 Posted: Sun Nov 26th, 2006 09:40 pm
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Pull each terminal of the white wire harness connected to each water valve solenoid and verify the wire is properly stripped and crimped to the metal terminal connector of the wire harness. Make sure the wires fit snug on the terminals of the water valve solenoids.

 

Just start with what they recommend.  Inspect the white wires at the valve where they join up.  If you have a bad crimp, redo it.  Wouldn't hurt just to re-crimp all the white wires at the valves as long as you crimp them good. 



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 Posted: Sun Nov 26th, 2006 09:50 pm
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DavidM
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How does one go about checking on the water valve solenoid

DM



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 Posted: Sun Nov 26th, 2006 10:14 pm
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DavidM
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I pulled up the top of the washer.
checked the connections  at water valve.
all looked and felt tight and good.

I ran the unit and still does the same,
stops after a few min.

Note: when it stops (in the middle of the cycle)
I hear (and have always heard) a soft pump like sound for a few seconds
off and on in the area of the control panel.

DM



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Human beings can only find God in one,
The Present !

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 Posted: Mon Nov 27th, 2006 12:11 am
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be sure there is water available to the machine- both hot and cold-perhaps one of the taps was shut off,or one of the hoses(likely the cold) has become restricted



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 Posted: Mon Nov 27th, 2006 02:50 am
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DavidM
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all water is good to go

dm



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There are 3 areas of time.
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The Present !

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 Posted: Mon Nov 27th, 2006 10:27 pm
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If you are not getting NF codes, do not worry about the fills, WORRY ABOUT THE CRIMPS ON THE WHITE WIRES AT THE VALVES.  This is where your neutral is spliced to bring it down to your other components as stated in the Service Flash.  Inspect them and if worse come to worse, cut them and re-splice them.  Have you pulled the schematic out of the control panel and run the diagnostics to see if there are any stored codes?  Do you have a meter to do any checks if necessary?     



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 Posted: Tue Nov 28th, 2006 01:55 am
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DavidM
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Yes, I have a meter.

I have not (nor do I know where to find) the schematics, thus
I have not done any diagnostics.

I am trying to do whatever I can myself (with your help) to fix the unit in hopes
of not going the route of a repair person.

DM



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There are 3 areas of time.
The Past, The Present and The Future.
Human beings can only find God in one,
The Present !

Always in God's time
David M
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 Posted: Tue Nov 28th, 2006 01:05 pm
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Have you pulled the schematic out of the control panel and run the diagnostics to see if there are any stored codes?
 

 The schematic and tech sheet is located in the control panel area. 



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 Posted: Thu Nov 30th, 2006 12:18 am
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DavidM
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Sorry for not getting back to you sooner . . .
busy week at the office . . .

In fact I may have to wait for the weekend to tackle this some more.

I would like the assistance from this group in a few days.

Thanks




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There are 3 areas of time.
The Past, The Present and The Future.
Human beings can only find God in one,
The Present !

Always in God's time
David M
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