- Home


Air Conditioners | Dehumidifiers | Dishwashers | Disposals | Dryers | Freezers | Humidifiers | Ice Makers | Microwave Ovens | Ovens, Ranges, Stoves | Refrigerators | Trash Compactors | Washers | Water Filters

FAQs | Contact | Apprenticeship | Parts | Model Number Help | Newsletter | Beer

Find Appliance Parts & Diagrams Here
Enter a model number, part number, type of appliance, brand, or even a part description.

365-day return policy on all parts ordered through this site!


 Moderated by: RegUS_PatOff, BrntToast, appl.tech.29501 Search Our Sites for More Info! Page:    1  2  3  Next Page Last Page  
New Topic Printer Friendly
Maytag Neptune MAH5500BWW Repair help  Rating:  Rating
AuthorPost
 Posted: Fri Oct 6th, 2006 11:14 pm
   
1st Post
twithers
Grasshopper
 

Joined: Fri Oct 6th, 2006
Location:  
Posts: 27
Flavorite Brew: Guinness- Room Temp
Status: 
Offline
I have a Neptune MAH5500BWW that got struck by lightning.  Did some troubleshooting and narrowed it down to the control board (P/N 22004299).  After replacing it, everything comes on as normal, but it won't start or turn off.  It just shows the run time of the wash cycle as soon as you plug in the machine.  the option can change i.e. hot/cold water, extra clean, all options.  but when you push off, it doesn't turn off, and when you push start (with the door in place) it doesn't start.  Any ideas?

Back To Top    

 Posted: Sat Oct 7th, 2006 03:39 pm
   
2nd Post
Trying to help
Fellow, Academy of Sublime Masters of Appliantology


Joined: Fri Oct 21st, 2005
Location: Georgia USA
Posts: 2390
Flavorite Brew: Moosehead,Bud,Bombay Sapphire
Status: 
Offline
You probably have a bad membrane assembly. Both it and your board are covered by a 5 year parts warranty. To be sure it is the membrane, take a look at the tech sheet behind the control panel. It will tell you how to put it into a Membrane test to verify the making of the contacts.



____________________
If we saved YOU Beer $$ today, please make a donation to our beer fund by clicking the link below to help keep this site going. I charge $135.95 PLUS PARTS to do this repair!$! http://fixitnow.com/beerfund.htm









Back To Top  

 Posted: Sun Oct 8th, 2006 05:04 pm
   
3rd Post
twithers
Grasshopper
 

Joined: Fri Oct 6th, 2006
Location:  
Posts: 27
Flavorite Brew: Guinness- Room Temp
Status: 
Offline
I don't have a tech sheet behind the panel.  Does anyone have the test for the membrane?

Back To Top    

 Posted: Sun Oct 8th, 2006 05:16 pm
   
4th Post
Trying to help
Fellow, Academy of Sublime Masters of Appliantology


Joined: Fri Oct 21st, 2005
Location: Georgia USA
Posts: 2390
Flavorite Brew: Moosehead,Bud,Bombay Sapphire
Status: 
Offline
Press and hold at the same time Delicates and Heavy Soil for 5 seconds. This will put you into the service mode. Once in this mode, you have to hit the Wrinkle Free button to start a membrane test. All the lights should be on when you go into the test I believe. You should be able to toggle (turn on and back off) any of the selections by hitting the corresponding key. Failure to enter a command over a 5 second period will abort the test and go out of the mode. Be quick.

 



____________________
If we saved YOU Beer $$ today, please make a donation to our beer fund by clicking the link below to help keep this site going. I charge $135.95 PLUS PARTS to do this repair!$! http://fixitnow.com/beerfund.htm









Back To Top  

 Posted: Sun Oct 8th, 2006 06:17 pm
   
5th Post
twithers
Grasshopper
 

Joined: Fri Oct 6th, 2006
Location:  
Posts: 27
Flavorite Brew: Guinness- Room Temp
Status: 
Offline
Thanks alot.  I'll give it a shot.

Back To Top    

 Posted: Sun Oct 22nd, 2006 10:27 pm
   
6th Post
twithers
Grasshopper
 

Joined: Fri Oct 6th, 2006
Location:  
Posts: 27
Flavorite Brew: Guinness- Room Temp
Status: 
Offline
OK, I did the membrane test and it was bad, so I got a new membrane unit and replaced it.  Here are the new symptoms:

Everything works on the control panel as it should.  I start the load and it runs water through the detergent cup into the tub for a bit and then stops.  It is still for a few minutes during what I would assume is the agitation cycle.  Then it rinses the bleach cup and then sits for a couple more minutes.  Then it pumps the water out  and then it rinses out the fabric softener cup and sits again for a couple of minutes.  BTW, the counter is counting down the whole time.  Then when it comes time to do the final big spin, it shows Er on the display, and unlocks the door. 

What do I check from here?

Is there a listing in the forum of the service mode steps and how to use it to check the various functions?  I don't have the factory tech sheet.

Thanks for all the help.

Back To Top  

 Posted: Mon Oct 23rd, 2006 12:01 pm
   
7th Post
twithers
Grasshopper
 

Joined: Fri Oct 6th, 2006
Location:  
Posts: 27
Flavorite Brew: Guinness- Room Temp
Status: 
Offline
??

Back To Top    

 Posted: Mon Oct 23rd, 2006 06:32 pm
   
8th Post
Trying to help
Fellow, Academy of Sublime Masters of Appliantology


Joined: Fri Oct 21st, 2005
Location: Georgia USA
Posts: 2390
Flavorite Brew: Moosehead,Bud,Bombay Sapphire
Status: 
Offline
We are going to have to check for either a belt off the unit or a problem in the motor control system. Do you have a volt meter we can do some checks with? The fact that your tub is not turning is an indication of either a motor control board failure or a belt off. Since you stated it did receive a lightning strike, I would lean toward the board but we would want to prove it with a meter.



____________________
If we saved YOU Beer $$ today, please make a donation to our beer fund by clicking the link below to help keep this site going. I charge $135.95 PLUS PARTS to do this repair!$! http://fixitnow.com/beerfund.htm









Back To Top  

 Posted: Mon Oct 23rd, 2006 06:41 pm
   
9th Post
twithers
Grasshopper
 

Joined: Fri Oct 6th, 2006
Location:  
Posts: 27
Flavorite Brew: Guinness- Room Temp
Status: 
Offline
I've got the meter and the skills, just need the guidance.  Thanks.

Back To Top    

 Posted: Mon Oct 23rd, 2006 07:01 pm
   
10th Post
Trying to help
Fellow, Academy of Sublime Masters of Appliantology


Joined: Fri Oct 21st, 2005
Location: Georgia USA
Posts: 2390
Flavorite Brew: Moosehead,Bud,Bombay Sapphire
Status: 
Offline
Do you have the serial number of the unit? Will make a difference on the schematic and which style motor you have in there. 



____________________
If we saved YOU Beer $$ today, please make a donation to our beer fund by clicking the link below to help keep this site going. I charge $135.95 PLUS PARTS to do this repair!$! http://fixitnow.com/beerfund.htm









Back To Top  

 Posted: Thu Oct 26th, 2006 02:07 am
   
11th Post
twithers
Grasshopper
 

Joined: Fri Oct 6th, 2006
Location:  
Posts: 27
Flavorite Brew: Guinness- Room Temp
Status: 
Offline
Sorry it took so long, I got held up at work.  Here's the serial #:   74949953ZU

 

Thanks for all the help, I really appreciate it.

Back To Top    

 Posted: Sun Oct 29th, 2006 12:28 am
   
12th Post
twithers
Grasshopper
 

Joined: Fri Oct 6th, 2006
Location:  
Posts: 27
Flavorite Brew: Guinness- Room Temp
Status: 
Offline
Any ideas ??

Back To Top  

 Posted: Sun Oct 29th, 2006 12:55 am
   
13th Post
does_what_he_can
Master Appliantologist


Joined: Sun Oct 22nd, 2006
Location: Georgia USA
Posts: 123
Flavorite Brew: 
Status: 
Offline
it sounds like you have a bad motor control board. The main control sends power down the board and if it does not respond back then it will not continue to run. You will have to take off the front panel and visually inspect the board and you should be able to see the burn on the board. If you see that you may have to convert the board and switch out the motor with a  conversion kit. 12002039.

Back To Top    

 Posted: Sun Oct 29th, 2006 01:10 am
   
14th Post
Trying to help
Fellow, Academy of Sublime Masters of Appliantology


Joined: Fri Oct 21st, 2005
Location: Georgia USA
Posts: 2390
Flavorite Brew: Moosehead,Bud,Bombay Sapphire
Status: 
Offline
One way to prove it is to do a voltage check at the motor board. Take the front off but leave the door on. Have your meter ready and set on AC voltage. Hit Delicates and Heavy Soil at the same time. This will put you into a board output test. Release those buttons after about 5 seconds, then hit spin, this will put it into a spin test. Motor, if function correctly will start to spin and the display will start to climb up as RPM's increase. If yours is staying at 00, do a voltage check at the front of the motor control board on the 2 wire harness that has the black and white wires. If you have 120VAC from white to black, and the motor is not moving and the display still shows 00, you will need the 12002039 does-what-he-can has mentioned. Click the parts link at the top of the page and bet one on the way.   

Last edited on Sun Oct 29th, 2006 01:10 am by Trying to help



____________________
If we saved YOU Beer $$ today, please make a donation to our beer fund by clicking the link below to help keep this site going. I charge $135.95 PLUS PARTS to do this repair!$! http://fixitnow.com/beerfund.htm









Back To Top  

 Posted: Sun Oct 29th, 2006 01:34 am
   
15th Post
twithers
Grasshopper
 

Joined: Fri Oct 6th, 2006
Location:  
Posts: 27
Flavorite Brew: Guinness- Room Temp
Status: 
Offline
Where do I hook up the meter for the first part of the check?

Back To Top    

 Posted: Sun Oct 29th, 2006 05:16 am
   
16th Post
does_what_he_can
Master Appliantologist


Joined: Sun Oct 22nd, 2006
Location: Georgia USA
Posts: 123
Flavorite Brew: 
Status: 
Offline
there is a harness with one black wire and one white wire. you need to check and see if you have 120 VAC on those two wires. if you do, then you are getting good power to the motor control. if no, then we have a broken wire, something miswired or, def. board. i have the service manual if we need it, but we need to know if we have good power to motor control.

Back To Top  

 Posted: Sun Nov 5th, 2006 03:32 pm
   
17th Post
twithers
Grasshopper
 

Joined: Fri Oct 6th, 2006
Location:  
Posts: 27
Flavorite Brew: Guinness- Room Temp
Status: 
Offline
OK, I finally got time to check the voltages.  The first time I put the washer into test for spin, it didn't spin, but it did sound like it was extracting all the water.  Wierd.  The second, third and fourth time it made no noise, and there was 120V at the motor control board.  There was also 120V there with the washer completely turned off.  Unplugging the whole unit was the only way to lose it.  Normal?

Back To Top    

 Posted: Mon Nov 6th, 2006 07:25 pm
   
18th Post
does_what_he_can
Master Appliantologist


Joined: Sun Oct 22nd, 2006
Location: Georgia USA
Posts: 123
Flavorite Brew: 
Status: 
Offline
if you are getting power down the motor control board then that means the door lock circuit is ok because it is closing and sending power into the control board  and getting back down to the motor control. so now it appears that you have a bad motor control. part runs about $200. you get new control and motor when you order #12002039 from repair clinic.com.

Back To Top  

 Posted: Tue Nov 7th, 2006 02:35 am
   
19th Post
twithers
Grasshopper
 

Joined: Fri Oct 6th, 2006
Location:  
Posts: 27
Flavorite Brew: Guinness- Room Temp
Status: 
Offline
Does anyone have just the control board from the conversion kit for sale?

Back To Top    

 Posted: Tue Nov 7th, 2006 03:46 am
   
20th Post
hvacdrd
Fellow, Academy of Sublime Masters of Appliantology


Joined: Wed Aug 16th, 2006
Location: Michigan USA
Posts: 1186
Flavorite Brew: Smirnoff #72
Status: 
Offline
unless you already have the new motor the new control board will not work with the old motor. Any serial number starting lower than 88 requires the complete kit. Motor, wiring harness, and control board. I believe this is the board used in the kit. Exact same price so you don't save anything.


 



____________________
Tip Jar
Back To Top  

Current time is 03:29 am Tell a friend about this page... all your other friends are doing it! Page:    1  2  3  Next Page Last Page    
- > Do-It-Yourself Appliance Repair Help > The Laundry Appliance Repair Forum > Maytag Neptune MAH5500BWW Repair help Top



Find Appliance Parts & Diagrams Here
Enter a model number, part number, type of appliance, brand, or even a part description.

365-day return policy on all parts ordered through this site!

FAQs | Contact | Apprenticeship | Parts | Model Number Help | Newsletter | Beer

Your Sometimes-Lucid Host:
- Home
"If I can't help you fix your appliance and make you 100% satisfied, I will come to your home and slice open my belly, spilling my steaming entrails onto your floor."


UltraBB 1.17 Copyright © 2007-2008 Data 1 Systems
Page processed in 0.1479 seconds (24% database + 76% PHP). 25 queries executed.

Web Analytics