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- > Izakaya Tavern > Appliance War Stories > another defective customer

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another defective customer  Rate Topic 
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 Posted: Fri Oct 29th, 2010 05:18 am
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BrntToast
Fellow, Academy of Sublime Masters of Appliantology


Joined: Wed Mar 14th, 2007
Location: Winnipeg, Manitoba Canada
Posts: 1088
Flavorite Brew: MGD
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prolly posted this one before but i'll do it again after reading the bleach one

i was sent out to change the cooktop on a brand new friggy range cause it was damaged

showed up on time to change a cooktop, and the customer was boiling water on the cooktop when they knew i was going to be there to change it!!!

it was a weekend so i waited for it to cool, incase anyone isn't familiar with friggy the gas cooktops are held in by clips on the side, you do not have to open the oven door to change the cooktop

so i changed the cooktop and i left

a few days later we get a call from an insurance company saying the stove i worked on burst into flames and the kitchen was damaged

i was horrified thinking i had damaged someones house

the insurance company discribed the damage as burnt paper and plastic packaging material that ignited inside the range

the customer claimed i must have put the packaging from the replacement part inside the oven

when we looked into our warranty claim we found before i arrived to change the cooktop the customer had complianed to the dealer that the burner grates and covers as well as the use and care manual were missing

the dealer had sent out these parts from a unit they had in stock

when we inspected the damaged range we found the missing grates/covers inside the burnt oven

the customer without ever opening the oven had turned it on and COOKED THEIR BOOK

for the record, its over 20 years and i still get my no claims discount on insurance

if i ever have to buy someone a new kitchen floor before my wife gets hers, i might as well kill myself first


 

Last edited on Fri Oct 29th, 2010 05:22 am by BrntToast



____________________
The only stupid question is the one not asked
hope i've been helpfull, if you wish to buy Brnt beer kick here

http://brnttoast.googlepages.com/home

feel free to prvt msg frigidaire questions my way
(i dont log in every day)
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 Posted: Fri Oct 29th, 2010 07:07 am
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kdog
Fellow, Academy of Sublime Masters of Appliantology


Joined: Sun May 8th, 2005
Location: Calgary, Alberta Canada
Posts: 2560
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Thus the moniker Burnt Toast ?



____________________
Can Ye spare some 'cutter me brutha ?

http://web.me.com/zenzoidman/kdog/
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 Posted: Tue Nov 2nd, 2010 02:45 am
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Scottthewolf

 

Joined: Thu Feb 1st, 2007
Location: Cleveland, Ohio USA
Posts: 885
Flavorite Brew: Dunkin Donuts Coffee
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Reminds me of the delivery guys from Best Buy who delivered and installed my washer and dryer, they left my use and care guide in the washer and started it.  AND they only finger tightened my fill hoses. I had to tighten the fill hoses with channel locks after they left.



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Scott Wolf
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