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- > Izakaya Tavern > Appliance War Stories > Cheesedork customers

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 Posted: Fri Dec 18th, 2009 09:26 pm
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moelco
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Another electrical contractor and I were swapping war stories, and I couldn't top his....

One late Sunday/early Monday - 2 A.M. - about 20 years ago -  the phone rings. "I've hooked up my water heater, and it keeps sparking. I'm too nervous to sleep with it doing this." Being far too nice of a guy, my friend goes to the house.

The water heater is - gasp- wired correctly, working fine; he can't see any problem. The customer insists he wait and watch. After a couple of minutes, he sees a flash of light, reaches around to the back of the tank, and pulls out a live firefly.

They had a little chuckle, then - now 3 A.M. or better - my friend says,"That'll be $20." The guy erupted, red-faced and spraying spit - "But you didn't even DO anything!" 

Last edited on Fri Dec 18th, 2009 09:28 pm by moelco

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 Posted: Fri Dec 18th, 2009 11:16 pm
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appl.tech.29501
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Yep I get the same reaction when I charge them $94 to turn there breaker back on lol....moral to that story....always tell the customer its gonna cost x amount regardless to come out....but still you have some of those kind



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 Posted: Fri Dec 18th, 2009 11:36 pm
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moelco
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I was always amazed at how people reacted when I told them there was a one-hour minimum charge for any service call....most understood, but the few who expected to pay for 1/4 of an hour for a reset breaker drove me nuts....

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 Posted: Sat Dec 19th, 2009 07:12 am
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grey one



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The richer the customer - the louder they complain.:X

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 Posted: Sat Dec 19th, 2009 12:12 pm
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appl.tech.29501
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Yeah your right about that



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 Posted: Sat Dec 19th, 2009 05:36 pm
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stabbybear
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I guess $20 was a lot of money back the. Wait now $20 is a lot never mind. Great story.

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 Posted: Mon Dec 21st, 2009 10:10 am
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Samurai Appliance Repair Man
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Amazing! :silly:

I do it the way appl.tech does to avoid these "misunderstandings" -- tell right on the phone what the fee is and that payment is due when the service is rendered. Clears the air and shakes of the riff-raff.



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