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when does knowledge outweigh experience

Moderated by: Pegi, hvacdrd, AccApp

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BrntToast
Sublime Master of Appliantology

Joined:	Wed Mar 14th, 2007
Location:	Winnipeg, Manitoba Canada
Posts:	577
Flavorite Brew:	MGD
Status:	Offline

Posted: Sat Dec 1st, 2007 05:15

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recap.. i changed jobs from a friggy warranty depot to a store that did retail only calls, 2 weeks later dealers found me and a week after that my boss had been courted and we now have a frigidaire warranty contract

now i dont mind the frigidaire contract, but....

we have 2 other techs both with almost twice the years i have and they cant fix anything that is remotly electronic

they have NO CLUE

the other night while we all waited for a group picture these 2 old timers commented on how nice it was we had access to parts so they could order "modules" to plug in to test machines

i assume they mean EOC on ranges and control boards on d/w and laundry

"sigh"

nobody at this shop used the "intranet" before this i cant wait for all the questions

time will tell, and for now sorry if i'm bitter and jaded buy i think my life is gonna be hell for the next long while

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The only stupid question is the one not asked
hope i've been helpfull, if you wish to buy Brnt beer kick here

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feel free to prvt msg frigidaire questions my way
(i dont log in every day)

appl.tech.29501
Fellow, Academy of Sublime Masters of Appliantology

Joined:	Sun Oct 7th, 2007
Location:	South Carolina USA
Posts:	1327
Flavorite Brew:	waffle house coffee
Status:	Offline

Posted: Sat Dec 1st, 2007 13:26

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yeah, its gonna be rough :yikes:

but if you gradually help the and teach them a little here and there (that is if they want to learn), they will respect you a lot more, just dont force it.

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Scottthewolf
Sublime Master of Appliantology

Joined:	Thu Feb 1st, 2007
Location:	Cleveland, Ohio USA
Posts:	478
Flavorite Brew:	Dunkin Donuts Coffee
Status:	Offline

Posted: Tue Dec 4th, 2007 03:02

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Brings back memories of when I worked for Maytag Factory Service and I had 3 rookie technicians who were fresh out of trade school and they guessed at which part needed to be replaced, ordered the part and it still didn't solve the problem. I don't even think they new what a meter was.

It was so bad, I had to have my service manager let all 3 of them go and then I had to work overtime, 6 days a week, putting in 60 hour workweeks until we hired some more experienced techs.

____________________
Scott Wolf

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