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Dominic
Apprentice Appliantologist
| Joined: | Wed Sep 19th, 2007 |
| Location: | |
| Posts: | 5 |
| Flavorite Brew: | Chimay Cinq Cents |
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Posted: Thu Oct 18th, 2007 20:09 |
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My dishwasher (GE GSD6200G00BB) tripped the circuit breaker when the cycle started. I called a "certified" GE repair outfit and described the problem and they said, "$79 please, whether we fix it or not." No thanks.
I figured out on my own, with a little help from Pegi, that the transorb blew after I replaced a blown float switch (symptom, not problem), returned the defective GE float switch I was sold, and getting _no_ help from GE on the phone. (See: http://applianceguru.com/view_topic.php?id=14082&forum_id=1). I also had to end up buying a new controller because turning on the water valve without the transorb in place (after I extracted the old one) fried that, too.
These GE yoyos actually denied the part existed because it didn't show up on their schematics nor on the wiring diagram (which I already knew, because I had both the schematics and wiring diagrams myself). Then, when I insisted it that it did exist, because I was holding it in my hand, they said, "Sorry, Sir, that's a part that only a qualified service technician could order!" WTF does that mean?!?
Well, those qualified service technicians must get it over at repairclinic.com because that's where I got it, thanks to help from the forums: http://www.repairclinic.com/referral.asp?R=154&N=948008
What really burns me up, is that instead of creating a loyal GE customer, surely an extinct breed, by saying, "Sure, your symptoms sound exactly like a blown transorb. We'll send you one right out," they deny, deny, deny.
The hilarious thing is that right on the instructions for installing the new transorb, a GE document, it says, "replacement of this part is indicated if a short circuit is encountered (circuit breaker trips) when the dishwasher water valve is turned on by the dishwasher cycle." Gee! That's what was wrong with my dishwasher!
A**holes. Now a $20 fix and satisfied customer has become a $150 fix and a pissed off customer. Albeit with clean dishes and no more dishpan hands ("Madge, they're marvelous!").
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That Guy
Sublime Master of Appliantology
| Joined: | Wed Jan 17th, 2007 |
| Location: | Nebraska USA |
| Posts: | 215 |
| Flavorite Brew: | Milk |
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Posted: Fri Nov 9th, 2007 23:48 |
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There are no "loyal GE customers". They may think they are, but after they own A G.E. for awhile, they won't be loyal anymore.
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longtimer
Master Appliantologist
| Joined: | Thu Oct 19th, 2006 |
| Location: | Philly, Pennsylvania USA |
| Posts: | 42 |
| Flavorite Brew: | Belgiums & anything Sam Sm |
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Posted: Thu Nov 29th, 2007 02:09 |
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don't you think the "GE SUCKS" is little strong coming from a cheap idiot that blew his own control board out because he did not know what he was doing and thought $79.95 was not worth spending on a proffesional like most of us here?
sounds like there is a God
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