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any techs ever been to court for false damage?

Moderated by: Pegi, hvacdrd, AccApp

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BrntToast
Sublime Master of Appliantology

Joined:	Wed Mar 14th, 2007
Location:	Winnipeg, Manitoba Canada
Posts:	578
Flavorite Brew:	MGD
Status:	Offline

Posted: Fri Sep 28th, 2007 05:18

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my last post made me realise how important it is to always cover your but so thought its time i add these...

start with the one that still leaves a bad taste in my mouth.... i had to go to court after a customer sued us cause their brand new gas oven burst into flames after i serviced it

how the story goes.... customer recieves new frigidaire gas range on a friday, calls dealer to say the burner caps,burner grates and manual are not there and cooktop is chipped, wants exchange. dealer removes caps and grates from floor model same day and couriers them over, dealer has a cooktop removed from floor stock and sends it to our shopto replace theirs, tells customer manual will be mailed out

we call customer to arrange top install, customer insists top must be changed the next day(saturday) or they want new sove and they want EXACT time we will be there

so boss agrees 9:30 am cause first call is easy to be on time for... i arive 9:30 on the nose, customer is boiling 2 large pots of water on stove when they know i will be there to change the stove top(nice eh)

change top and leave... next day we get a call from an insurance company, stove caught fire, we are to be sued for neglegence

cut to the chase, fire inspector says fire started from foam and paper in the oven, customer says i must have put the wrapping from replacement top in the oven. our reply... top was floor stock, was not wrapped.

tell customer to look inside oven for the chared remains of their manual, the missing caps and grates and the broil pan cause they are shipped inside the oven

and always look in the oven before you turn it on

and also dont try to blame others for your own stupidity

for a day i was actually worried i had done something wrong that had ruined someones home

but i am proud to say in 17 years i have only ruined one floor, and it was MINE... i dont usually bring a 24 of beer to customers houses to sit on while i install compressors

____________________
The only stupid question is the one not asked
hope i've been helpfull, if you wish to buy Brnt beer kick here

http://brnttoast.googlepages.com/home

feel free to prvt msg frigidaire questions my way
(i dont log in every day)

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The Samurai Appliance Repair Forums > Announcements and Other Delights > Appliance War Stories > any techs ever been to court for false damage?

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