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nickfixit
Fellow, Academy of Sublime Masters of Appliantology
| Joined: | Tue Apr 26th, 2005 |
| Location: | Luna Pier, USA |
| Posts: | 1348 |
| Flavorite Brew: | Samuel Adams |
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Posted: Sat Apr 7th, 2007 14:47 |
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I've had 2 of theses in the last 2 weeks.
A Kitchenaid dishwasher with a stainless steel tub, each about 1 year old. When they installed the dishwasher, they forced it so tight to the back wall that it actually pushed in the back of the cavity. There was a drop in the floor because the ceramic tile didn't run under the dishwasher. The installer, her husband, used this drop-off to force the front legs back about an inch past the point that the back of the dishwasher was tight to the rear wall. This caused the delivery tube to get pushed forward, and thus the upper rack is now putting constant pressure on the inside of the door. So, now the door keeps popping open during the cycles.
On one of these a tech ordered a new tub (a stupid move on his part). After we (I was helping another tech)replaced the tub, and installed the dishwasher properly as far back as it could go, the unit worked properly.
The customer went mental because it was "sticking out farther than before". I pointed out the fact that pushing it back will make the door pop open again. She didn't believe that, and proceeded to blame us for every mark that was on the machine. We refused any further work on the unit, and left. She called the management and demanded "better" repairmen right this minute.
On the 2nd one, the previous tech, (the famous tech a$$wipe) ordered a latch. When I was done, she too complained about how it looked, and blamed me for for all the dents that were already there. I'll bet she called in to complain the minute I left.
Add this to the rules of Appliantology....
"If the dishwasher does not fit into the opening, it is not the dishwashers fault."
Nick
Last edited on Sun Apr 8th, 2007 15:47 by nickfixit
____________________
" Giving numerical data to Sears management is like giving a monkey a machine gun. No one knows for certain what will happen, but you can be sure of two things... It will be real messy, and only the monkey will be unharmed"
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KurtiusInterupptus
Sublime Master of Appliantology
| Joined: | Fri Jan 12th, 2007 |
| Location: | Hickory, North Carolina USA |
| Posts: | 223 |
| Flavorite Brew: | Bud and free |
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Posted: Sat Apr 7th, 2007 15:39 |
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Hey Nick how about " I just paid 850$ for this dishwasher. I should'nt have to open the hot water tap at the sink before I start a cycle" or "I never used rinse-aid in my old dishwasher" or the ever popular " how could to much detergent possibly cause a leak"? great post on defective dw customers!
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As every cockroach knows , thriving on poisons is the secret of success.
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Scottthewolf
Sublime Master of Appliantology
| Joined: | Thu Feb 1st, 2007 |
| Location: | Cleveland, Ohio USA |
| Posts: | 500 |
| Flavorite Brew: | Dunkin Donuts Coffee |
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Posted: Sun Apr 8th, 2007 00:35 |
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My favorite is going out on a dishwasher for a noise or poor wash results, opening up the wash pump or the manual cleaning filter and finding broken glass, every nut and fruit pit there is and finding chunks of food big enough that somebody could choke on.
Dishwashers are not garbage disposers and no, you can't wash the food and serve it as leftovers.
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Scott Wolf
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Econo Appliance
Sublime Master of Appliantology
| Joined: | Fri Feb 23rd, 2007 |
| Location: | San Diego, California USA |
| Posts: | 110 |
| Flavorite Brew: | Carlsberg |
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Posted: Mon Apr 9th, 2007 21:09 |
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I love when a dish washer is broken, and the client doesn't know what to do with their dirty dishes until it is fixed.
This usually only happens in the high class, high income areas with multi million dollar homes. These people have forgotten how to wash dishes, and some of them don't have a maid to do it for them (GASP! they are poor by their neighbors standards). To top off the cake, they get angry with me and ask me what to do with their sink full of dishes.
The funny part is, I own a very nice, new Bosch SS dishwasher and I never use it, because I simply don't like dishwashers, I would rather wash by hand and have the peace of mind to know that the dishes are definitely clean rather than trusting a machine (and the dishes always come out smelling like soap too).
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Econo Appliance Service, Inc. - your San Diego appliance repair resource!
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nickfixit
Fellow, Academy of Sublime Masters of Appliantology
| Joined: | Tue Apr 26th, 2005 |
| Location: | Luna Pier, USA |
| Posts: | 1348 |
| Flavorite Brew: | Samuel Adams |
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Posted: Tue Apr 10th, 2007 11:58 |
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Only 4 votes???
I was real proud of the "run into her mailbox on the way out" option.
Nick
____________________
" Giving numerical data to Sears management is like giving a monkey a machine gun. No one knows for certain what will happen, but you can be sure of two things... It will be real messy, and only the monkey will be unharmed"
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WayneSB
Apprentice Appliantologist
| Joined: | Sat Jun 16th, 2007 |
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| Posts: | 33 |
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Posted: Sun Jun 17th, 2007 03:21 |
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I love how mad people get when they need service on a dishwasher and it'll take a few days. In our store, refrigerators get first priority. Dishwashers are not high on the priority list. We have a lot of coastal residents from out of state that live here in the summer and every last one of them does that very thing. They ask me "Well, how am I supposed to wash dishes for the next few days?" Baffling.
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Scottthewolf
Sublime Master of Appliantology
| Joined: | Thu Feb 1st, 2007 |
| Location: | Cleveland, Ohio USA |
| Posts: | 500 |
| Flavorite Brew: | Dunkin Donuts Coffee |
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Posted: Tue Jun 19th, 2007 01:41 |
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| Put them on the roof rack of your car and run through the car wash.
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Scott Wolf
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Chat_in_RI
Sublime Master of Appliantology
| Joined: | Tue May 16th, 2006 |
| Location: | Rhode Island USA |
| Posts: | 486 |
| Flavorite Brew: | Newport Storm, Bass |
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Posted: Tue Jun 19th, 2007 13:49 |
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Econo Appliance wrote: I love when a dish washer is broken, and the client doesn't know what to do with their dirty dishes until it is fixed.
I LOVE it when they leave the dirty dishes, along with the undrained water from the last attempted cycle, in the DW to rot until the repair is complete...
Especially for a customer abuse and/or installation issue not covered by the warranty, service plan, etc...
The previous tech (the famous tech a$$wipe) didn't explain the charges? You don't want to pay the charges? I'm sorry, I'll just take our parts and leave -- unless the previous tech wants to come finish what he started... I'm not taking the corporate hit for this one. "Send famous tech a$$wipe only" in the instruction field...
Sorry, you touched on a sore subject, Nick...
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We, the unwilling, led by the unknowing, are doing the impossible for the ungrateful. We have done so much, for so long, with so little, we are now qualified to do anything with nothing.
Mother Teresa
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nickfixit
Fellow, Academy of Sublime Masters of Appliantology
| Joined: | Tue Apr 26th, 2005 |
| Location: | Luna Pier, USA |
| Posts: | 1348 |
| Flavorite Brew: | Samuel Adams |
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Posted: Thu Jun 21st, 2007 02:13 |
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I hear you, and I feel the same pain. There is nothing worse than batting "clean-up" for some incompetent boob on a cash call.
Tech "A$$wipe" stays clear of me, I made it clear what I thought of him and his methods. I also told my tech manager and the routing department to keep me away from him.
Nick
I once pulled a hunk of salmon out of a dishwasher that was the size of a hamburger bun. They couldn't understand why the dishwasher needed a new motor assembly after only 3 years.
____________________
" Giving numerical data to Sears management is like giving a monkey a machine gun. No one knows for certain what will happen, but you can be sure of two things... It will be real messy, and only the monkey will be unharmed"
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MrAppliance
Master Appliantologist
| Joined: | Thu Jun 28th, 2007 |
| Location: | Austin, Texas USA |
| Posts: | 25 |
| Flavorite Brew: | TEA (peach) |
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Posted: Sat Jun 30th, 2007 00:04 |
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| I had pulled out a condom out of a GE d\w motor flap that would drain and fill at the same time, this couple had 9 kids and they still dont know why. Dont clean it, just buy a new one...ewwwww
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reelynyceguy
Master Appliantologist
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Posted: Mon Jul 23rd, 2007 10:53 |
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I'll never forget the Kenmore/Whirlpool that wouldn't wash dishes. On opening up the sump it was FILLED with chicken bones. The guy, (who was running for Mayor of that particular city), didn't see the connection. I guess his campaign promise was a "chicken in every dishwasher"...
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"Change the way you look at things, and the ways you look at things will change."
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