- Home


Air Conditioners | Dehumidifiers | Dishwashers | Disposals | Dryers | Freezers | Humidifiers | Ice Makers | Microwave Ovens | Ovens, Ranges, Stoves | Refrigerators | Trash Compactors | Washers | Water Filters

FAQs | Contact | Apprenticeship | Parts | Model Number Help | Newsletter | Beer
- > Do-It-Yourself Appliance Repair Help > The Kitchen Appliance Repair Forum > GE Refrigerator water dispenser spontaneously flows, flooding house

Find Appliance Parts & Diagrams Here
Enter a model number, part number, type of appliance, brand, or even a part description.

365-day return policy on all parts ordered through this site!


 Moderated by: BrntToast, RegUS_PatOff, appl.tech.29501 Search Our Sites for More Info!
New Topic Reply Printer Friendly
GE Refrigerator water dispenser spontaneously flows, flooding house  Rating:  Rating
AuthorPost
 Posted: Tue May 24th, 2005 11:27 pm
  PM Quote Reply
1st Post
coopdedoo
Grasshopper
 

Joined: Tue May 24th, 2005
Location:  
Posts: 5
Flavorite Brew: 
Status: 
Offline
The water dispenser in my GE GSS25KGMAWW side by side fridge starts flowing without the lever being pushed. Pushing the childproof lock stops the flow. The GE Technician thinks it's the circuit board but isn't 100% sure. Said if it was the valve, the lock wouldn't shut it off. This is like having a ticking time bomb in the house. It's flooded the house twice and though I try to remember to engage the lock, sometimes I forget.

Can this problem be fixed and does it seem like it's the circuit board? If I pay the $300 to have the board replaced will I ever be able to feel confident that this won't happen again anyway? Should I just turn the whole thing off and save the $300?

Last edited on Tue May 24th, 2005 11:28 pm by coopdedoo

Back To Top PM Quote Reply  

 Posted: Wed May 25th, 2005 01:33 am
  PM Quote Reply
2nd Post
Samurai Appliance Repair Man
Fermented Grand Master of Appliantology


Joined: Mon Mar 21st, 2005
Location: Otterville, New Hampshire USA
Posts: 16082
Flavorite Brew: Kirin Ichiban
Status: 
Offline
How about doin' it yourself and replacing the circuit board for $52?




____________________
To ask a question, use our new forums==> http://appliantology.org

365-Day No-Hassle Return Policy on all parts purchased through this site, even electrical parts that have been installed!
Back To Top PM Quote Reply

 Posted: Wed May 25th, 2005 02:17 am
  PM Quote Reply
3rd Post
coopdedoo
Grasshopper
 

Joined: Tue May 24th, 2005
Location:  
Posts: 5
Flavorite Brew: 
Status: 
Offline
It seemed simple enough but I wasn't watching him super closely to note how he got the face plate off of the panel and what needed to be hooked up etc.. Would you be able to point me in the right direction?

Do you have any other insight into this problem? The technician said he had never seen it before.

Back To Top PM Quote Reply  

 Posted: Wed May 25th, 2005 02:41 am
  PM Quote Reply
4th Post
Fixum
Master Appliantologist
 

Joined: Fri Apr 1st, 2005
Location: Big Stone Gap, Virginia USA
Posts: 69
Flavorite Brew: Michelob
Status: 
Offline
could also be a micro swich problem or the depreser sticking



____________________
Fix On
Back To Top PM Quote Reply

 Posted: Wed May 25th, 2005 03:17 am
  PM Quote Reply
5th Post
Jedi Appliance Guy



Joined: Mon Mar 21st, 2005
Location: West Palm Beach, Florida USA
Posts: 684
Flavorite Brew: Diet Green Tea
Status: 
Offline
Yup.. Another one of these .  You'd think these GE guys would get GE tech bulletins.   Have you had your doors replaced yet?

Last edited on Wed May 25th, 2005 03:53 am by Jedi Appliance Guy

Back To Top PM Quote Reply  

 Posted: Wed May 25th, 2005 03:37 am
  PM Quote Reply
6th Post
Fixum
Master Appliantologist
 

Joined: Fri Apr 1st, 2005
Location: Big Stone Gap, Virginia USA
Posts: 69
Flavorite Brew: Michelob
Status: 
Offline
yea done a lot of them.



____________________
Fix On
Back To Top PM Quote Reply

 Posted: Wed May 25th, 2005 04:18 am
  PM Quote Reply
7th Post
Pegi
Fellow, Academy of Sublime Masters of Appliantology


Joined: Tue May 3rd, 2005
Location: Wichita Falls, Texas USA
Posts: 13120
Flavorite Brew: Sweet Iced Tea
Status: 
Offline
I saw a bulletin that stated G.E. has extended this moisture problem program warranty to 4 years from purchase since this is a huge defect and so many ref's are involved



____________________
To ask a question, use our new forums==> http://appliantology.org

365-Day No-Hassle Return Policy at RepairClinic!
Back To Top PM Quote Reply  

 Posted: Wed May 25th, 2005 06:19 am
  PM Quote Reply
8th Post
coopdedoo
Grasshopper
 

Joined: Tue May 24th, 2005
Location:  
Posts: 5
Flavorite Brew: 
Status: 
Offline
Hmmm... some interesting feedback here. So what's the consensus? Buy the part myself and take my chances that that's the problem, or have it on record with GE so that if that's not the problem at least I have some leverage?

This fridge was bought in June 2001 with the first flood occurring in July 2002 (just out of warranty of course). Couldn't get a tech here and then the problem seemed to go away until now... very mysterious.

The tech didn't say anything about a microswitch or the doors??? If the depressor is the lever you push against to get water, it doesn't seem to be sticking -- the water just starts to flow without anyone being around.

What would you all do with this ticking time bomb short of ditching it and buying a new refrigerator?

Last edited on Wed May 25th, 2005 06:21 am by coopdedoo

Back To Top PM Quote Reply

 Posted: Wed May 25th, 2005 12:58 pm
  PM Quote Reply
9th Post
Budget Appliance Repair
Fellow, Academy of Sublime Masters of Appliantology
 

Joined: Sat Apr 2nd, 2005
Location: Eureka, California USA
Posts: 2870
Flavorite Brew: 
Status: 
Offline
UMMMM, ditch it and buy a new refrigerator.......


Sorry, couldn't help myself, it's a G.E. ----- YYYYUUUUKKKK, garbage.....

If you can live without the water dispenser in the door, unplug the two wires in back that connect to the dual water valve, (You will have two coils on the water valve, one for water, one for ice, with each having two wires going to the coils, determine which is for water and unplug the wires from it and tape them up), problem solved no more floods, no cost, and also no more water dispensing from door.



____________________
William Burk (Willie)
Willie's Budget Appliance Repair
Eureka, CA 95501
Back To Top PM Quote Reply  

 Posted: Wed May 25th, 2005 04:52 pm
  PM Quote Reply
10th Post
coopdedoo
Grasshopper
 

Joined: Tue May 24th, 2005
Location:  
Posts: 5
Flavorite Brew: 
Status: 
Offline
Pegi wrote:
I saw a bulletin that stated G.E. has extended this moisture problem program warranty to 4 years from purchase since this is a huge defect and so many ref's are involved

I called GE and asked about this and they said they had a Moisture Warranty Program only if the refrigerator was still under warranty or had a service contract. Do you have any other take on that?

Thanks!

Back To Top PM Quote Reply

 Posted: Wed May 25th, 2005 05:29 pm
  PM Quote Reply
11th Post
Pegi
Fellow, Academy of Sublime Masters of Appliantology


Joined: Tue May 3rd, 2005
Location: Wichita Falls, Texas USA
Posts: 13120
Flavorite Brew: Sweet Iced Tea
Status: 
Offline
Will find it and post here.....



____________________
To ask a question, use our new forums==> http://appliantology.org

365-Day No-Hassle Return Policy at RepairClinic!
Back To Top PM Quote Reply  

 Posted: Wed May 25th, 2005 05:51 pm
  PM Quote Reply
12th Post
Pegi
Fellow, Academy of Sublime Masters of Appliantology


Joined: Tue May 3rd, 2005
Location: Wichita Falls, Texas USA
Posts: 13120
Flavorite Brew: Sweet Iced Tea
Status: 
Offline
This says 4 years from install date, does not mention any exemptions like was said in the post.



Dear GE Customer Care Servicer 03/14/05





Enclosed you will find a copy of the refrigerator side by side moisture Program. GE is extending this program to cover the refrigerator up to 4 years from the date of purchase. The model and serial numbers in this bulletin will apply to the 4th year program. There is one significant change to the program. Once you are in the customers home and have diagnosed a moisture problem covered under this program please call GE Customer Relations at 1-800-437-9283 and hit prompt number "1" before installing the moisture kit or attempting to repair the product. Customer Relations will review the service history and advise you of the required service actions to resolve the consumer’s problem. Claim submission instructions will be provided by Customer Relations regarding how to submit the claim, for labor only, parts and labor, or parts only. Submit a claim using the normal warranty MA00 repair code. The cost of the parts will be credited to your parts account when the claim is processed.





Thank you for your continued support to our customers.





Sincerely,





Richard Zutterman





National Service Manager







Refrigeration Side by Side Moisture Program – Four years from install date





Models Affected:





If serial number in matrix matches model number in matrix, the unit is part of the population.





Models with Serial Range AA-GD





For moisture related issues:





CR will advise the technician to complete one of the following corrective actions:





  1. Install Super Kit (WR49X10086) if kit is in truck stock






  2. • Replace FF and FZ doors






  3. • Exchange unit






  4. • During this call, CR will provide instructions on processing your claim.


    - If unit is to be exchanged, CR will coordinate exchange with consumer.





    Revised 3/24/05 BSY25GF, GSS22JF, GSS25QF, DSS25PF, GSS22K, GGSS25Q, GESS22X, GGSS22QF, GSS25SG, ESS25XG, GSS22QG, GSS25UF, GSH22KG, GSS22SG, GSS25VG, GSH25KG, GSS22UF, GSS25W, GG20DB, GSS22VG, HSS22BD, GSS201B, GSS22WG, HSS22DD, GSS201E, GSS25JE, HSS22IF, GSS221B, GSS25JF, HSS25IF, GSS22JE, GSS25K, GSSS25KF AA2XXXX, TA2XXXXDA2XXXXVA2XXXXAdditional FA2XXXXZA2XXXXNumbers GA2XXXXAD2XXXXHA2XXXXDD2XXXXLA2XXXXFD2XXXXMA2XXXXGD2XXXRA2XXXXSA2XXXX



____________________
To ask a question, use our new forums==> http://appliantology.org

365-Day No-Hassle Return Policy at RepairClinic!
Back To Top PM Quote Reply

 Posted: Wed May 25th, 2005 07:01 pm
  PM Quote Reply
13th Post
coopdedoo
Grasshopper
 

Joined: Tue May 24th, 2005
Location:  
Posts: 5
Flavorite Brew: 
Status: 
Offline
Pegi wrote:
Will find it and post here.....

Thanks so much for this. I called GE again and they say that the problem I'm experiencing is not covered under the program. They declined to explain just which "moisture issues" are covered, so there you go. I very much appreciate your assistance with this nevertheless.

Back To Top PM Quote Reply  

 Posted: Wed May 25th, 2005 07:08 pm
  PM Quote Reply
14th Post
Pegi
Fellow, Academy of Sublime Masters of Appliantology


Joined: Tue May 3rd, 2005
Location: Wichita Falls, Texas USA
Posts: 13120
Flavorite Brew: Sweet Iced Tea
Status: 
Offline
I understand moisture gets inside of the doors and causes all sorts of problems like freezing and ruining the electronics inside of the door.  We do not see this because are not G.E authorized but I still like to help people get what is due them when the ones who made this stiff put junk out there and call it good....and the un-aware consumers are left repairing this stuff at a great cost because the makers of this stuff deny there are problems till it gets in the media and are forced to do something then......I will stop now before I get mad enough to break something here...  :)



____________________
To ask a question, use our new forums==> http://appliantology.org

365-Day No-Hassle Return Policy at RepairClinic!
Back To Top PM Quote Reply

 Posted: Wed May 25th, 2005 08:32 pm
  PM Quote Reply
15th Post
Mad Mac
Fellow, Academy of Sublime Masters of Appliantology


Joined: Wed Mar 30th, 2005
Location: Moorpark (via Motherwell, Scotland), California USA
Posts: 1433
Flavorite Brew: Newcastle Brown Ale
Status: 
Offline
Call 1-800-GE DOESNT GIVE A :fart:



____________________
Mad Mac....Pray to God he's out there....somewhere.
Back To Top PM Quote Reply  

Current time is 09:59 am Tell a friend about this page... all your other friends are doing it!  
- > Do-It-Yourself Appliance Repair Help > The Kitchen Appliance Repair Forum > GE Refrigerator water dispenser spontaneously flows, flooding house Top



Find Appliance Parts & Diagrams Here
Enter a model number, part number, type of appliance, brand, or even a part description.

365-day return policy on all parts ordered through this site!

FAQs | Contact | Apprenticeship | Parts | Model Number Help | Newsletter | Beer

Your Sometimes-Lucid Host:
- Home
"If I can't help you fix your appliance and make you 100% satisfied, I will come to your home and slice open my belly, spilling my steaming entrails onto your floor."


UltraBB 1.17 Copyright © 2007-2008 Data 1 Systems
Page processed in 0.1446 seconds (24% database + 76% PHP). 27 queries executed.

Web Analytics