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ApplianceGuru.com: The Samurai Appliance Repair Forums > Do-It-Yourself Appliance Repair Help > The Kitchen Appliance Repair Forum > GE Refrigerator water dispenser spontaneously flows, flooding house |
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| Moderated by: RegUS_PatOff, Pegi, appl.tech.29501 |
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| GE Refrigerator water dispenser spontaneously flows, flooding house | Rate Topic |
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| Posted: Tue May 24th, 2005 10:27 pm |
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1st Post |
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coopdedoo Grasshopper
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The water dispenser in my GE GSS25KGMAWW side by side fridge starts flowing without the lever being pushed. Pushing the childproof lock stops the flow. The GE Technician thinks it's the circuit board but isn't 100% sure. Said if it was the valve, the lock wouldn't shut it off. This is like having a ticking time bomb in the house. It's flooded the house twice and though I try to remember to engage the lock, sometimes I forget. Can this problem be fixed and does it seem like it's the circuit board? If I pay the $300 to have the board replaced will I ever be able to feel confident that this won't happen again anyway? Should I just turn the whole thing off and save the $300? Last edited on Tue May 24th, 2005 10:28 pm by coopdedoo |
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| Posted: Wed May 25th, 2005 12:33 am |
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2nd Post |
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Samurai Appliance Repair Man Fermented Grand Master of Appliantology 
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How about doin' it yourself and replacing the circuit board for $52?
____________________  If I've helped you with your repair, please consider supporting my flavorite charity: http://beer.fixitnow.com |
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| Posted: Wed May 25th, 2005 01:17 am |
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3rd Post |
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coopdedoo Grasshopper
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It seemed simple enough but I wasn't watching him super closely to note how he got the face plate off of the panel and what needed to be hooked up etc.. Would you be able to point me in the right direction? Do you have any other insight into this problem? The technician said he had never seen it before.
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| Posted: Wed May 25th, 2005 01:41 am |
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4th Post |
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Fixum Master Appliantologist
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could also be a micro swich problem or the depreser sticking
____________________ Fix On |
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| Posted: Wed May 25th, 2005 02:17 am |
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5th Post |
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Jedi Appliance Guy Sublime Master of Appliantology 
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Yup.. Another one of these . You'd think these GE guys would get GE tech bulletins. Have you had your doors replaced yet? Last edited on Wed May 25th, 2005 02:53 am by Jedi Appliance Guy |
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| Posted: Wed May 25th, 2005 02:37 am |
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6th Post |
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Fixum Master Appliantologist
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yea done a lot of them.
____________________ Fix On |
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| Posted: Wed May 25th, 2005 03:18 am |
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7th Post |
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Pegi Fellow, Academy of Sublime Masters of Appliantology 
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I saw a bulletin that stated G.E. has extended this moisture problem program warranty to 4 years from purchase since this is a huge defect and so many ref's are involved
____________________ Moderator & Assistant Admin. for Servicetechhelp Associaton, Inc. http://www.servicetechhelp.com STH HELPDESK URL.... http://www.servicetechhelp.com/h2desk/ ___________________________________ For Gordon... http://serviceeveryday.com/ |
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| Posted: Wed May 25th, 2005 05:19 am |
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8th Post |
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coopdedoo Grasshopper
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Hmmm... some interesting feedback here. So what's the consensus? Buy the part myself and take my chances that that's the problem, or have it on record with GE so that if that's not the problem at least I have some leverage? This fridge was bought in June 2001 with the first flood occurring in July 2002 (just out of warranty of course). Couldn't get a tech here and then the problem seemed to go away until now... very mysterious. The tech didn't say anything about a microswitch or the doors??? If the depressor is the lever you push against to get water, it doesn't seem to be sticking -- the water just starts to flow without anyone being around. What would you all do with this ticking time bomb short of ditching it and buying a new refrigerator? Last edited on Wed May 25th, 2005 05:21 am by coopdedoo |
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| Posted: Wed May 25th, 2005 11:58 am |
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9th Post |
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Budget Appliance Repair Fellow, Academy of Sublime Masters of Appliantology
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UMMMM, ditch it and buy a new refrigerator....... Sorry, couldn't help myself, it's a G.E. ----- YYYYUUUUKKKK, garbage..... If you can live without the water dispenser in the door, unplug the two wires in back that connect to the dual water valve, (You will have two coils on the water valve, one for water, one for ice, with each having two wires going to the coils, determine which is for water and unplug the wires from it and tape them up), problem solved no more floods, no cost, and also no more water dispensing from door.
____________________ William Burk (Willie) Willie's Budget Appliance Repair Eureka, CA 95501 |
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| Posted: Wed May 25th, 2005 03:52 pm |
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10th Post |
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coopdedoo Grasshopper
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Pegi wrote:I saw a bulletin that stated G.E. has extended this moisture problem program warranty to 4 years from purchase since this is a huge defect and so many ref's are involved I called GE and asked about this and they said they had a Moisture Warranty Program only if the refrigerator was still under warranty or had a service contract. Do you have any other take on that? Thanks!
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| Posted: Wed May 25th, 2005 04:29 pm |
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11th Post |
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Pegi Fellow, Academy of Sublime Masters of Appliantology
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Will find it and post here.....
____________________ Moderator & Assistant Admin. for Servicetechhelp Associaton, Inc. http://www.servicetechhelp.com STH HELPDESK URL.... http://www.servicetechhelp.com/h2desk/ ___________________________________ For Gordon... http://serviceeveryday.com/ |
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| Posted: Wed May 25th, 2005 04:51 pm |
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12th Post |
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Pegi Fellow, Academy of Sublime Masters of Appliantology
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This says 4 years from install date, does not mention any exemptions like was said in the post. Dear GE Customer Care Servicer 03/14/05 Enclosed you will find a copy of the refrigerator side by side moisture Program. GE is extending this program to cover the refrigerator up to 4 years from the date of purchase. The model and serial numbers in this bulletin will apply to the 4th year program. There is one significant change to the program. Once you are in the customers home and have diagnosed a moisture problem covered under this program please call GE Customer Relations at 1-800-437-9283 and hit prompt number "1" before installing the moisture kit or attempting to repair the product. Customer Relations will review the service history and advise you of the required service actions to resolve the consumer’s problem. Claim submission instructions will be provided by Customer Relations regarding how to submit the claim, for labor only, parts and labor, or parts only. Submit a claim using the normal warranty MA00 repair code. The cost of the parts will be credited to your parts account when the claim is processed.Thank you for your continued support to our customers. Sincerely, Richard Zutterman National Service Manager Refrigeration Side by Side Moisture Program – Four years from install date Models Affected: If serial number in matrix matches model number in matrix, the unit is part of the population. Models with Serial Range AA-GD For moisture related issues: CR will advise the technician to complete one of the following corrective actions:
- If unit is to be exchanged, CR will coordinate exchange with consumer. Revised 3/24/05
____________________ Moderator & Assistant Admin. for Servicetechhelp Associaton, Inc. http://www.servicetechhelp.com STH HELPDESK URL.... http://www.servicetechhelp.com/h2desk/ ___________________________________ For Gordon... http://serviceeveryday.com/ |
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| Posted: Wed May 25th, 2005 06:01 pm |
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13th Post |
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coopdedoo Grasshopper
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Pegi wrote:Will find it and post here..... Thanks so much for this. I called GE again and they say that the problem I'm experiencing is not covered under the program. They declined to explain just which "moisture issues" are covered, so there you go. I very much appreciate your assistance with this nevertheless.
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| Posted: Wed May 25th, 2005 06:08 pm |
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14th Post |
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Pegi Fellow, Academy of Sublime Masters of Appliantology
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I understand moisture gets inside of the doors and causes all sorts of problems like freezing and ruining the electronics inside of the door. We do not see this because are not G.E authorized but I still like to help people get what is due them when the ones who made this stiff put junk out there and call it good....and the un-aware consumers are left repairing this stuff at a great cost because the makers of this stuff deny there are problems till it gets in the media and are forced to do something then......I will stop now before I get mad enough to break something here... 
____________________ Moderator & Assistant Admin. for Servicetechhelp Associaton, Inc. http://www.servicetechhelp.com STH HELPDESK URL.... http://www.servicetechhelp.com/h2desk/ ___________________________________ For Gordon... http://serviceeveryday.com/ |
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| Posted: Wed May 25th, 2005 07:32 pm |
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15th Post |
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Mad Mac Fellow, Academy of Sublime Masters of Appliantology 
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Call 1-800-GE DOESNT GIVE A 
____________________ Mad Mac....Pray to God he's out there....somewhere. |
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| ApplianceGuru.com: The Samurai Appliance Repair Forums > Do-It-Yourself Appliance Repair Help > The Kitchen Appliance Repair Forum > GE Refrigerator water dispenser spontaneously flows, flooding house | Top |
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