Posted: Tue Oct 11th, 2005 03:32 am

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shaynelle Lurking at the Threshold   Joined:  Location:    Posts:  Flavorite Brew:  Status:  Offline

We are contemplating buying a Sears Kenmore Elite side by side 23 cu ft.  Sears Number 463 644 322, model number is not listed on the website.  Please note, this is also a Canadian Sears number as posted on sears.ca.  I have not been able to find any reviews on this model yet.  Is there a comparable American version so I can read the reviews on those?  Also, how can I find out who manufacturers this product? Thanks for your help!

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Posted: Tue Nov 8th, 2005 04:23 am

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forrest18 Lurking at the Threshold   Joined:  Location:    Posts:  Flavorite Brew:  Status:  Offline

I also have Kenmore side-by-side model 106.54682300.  Same broken door hinge (the pictures earlier could be my fridge).  I bought it last February, so it's out of warranty now of course.  I took it to the Sears service center, which fortunately is just down the road.  The lady there was of absolutely NO USE.  After that I carried it to the store where I originally purchased the fridge.  The salesman there was much more helpful and understanding, but he could do little but put me in touch with the national service center.  Bottom line, they are sending a tech out tomorrow at no charge, but I don't know what the result of that visit will be.   The unit is less than two years old and a new door is $600.  Needless to say Sears is in serious jeopardy of losing yet another customer unless they replace the broken door.  I won't be buying another door from them under any circumstance.  It would just break again anyway. This is poor engineering.  Anybody can look at the 1/8" piece of plactic that holds the door up and judge that it is insufficient to do the job.  If this is a common issue, which it obviously is, then the manufacturer needs to step up and take responsibility.

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Posted: Sat Nov 12th, 2005 05:18 pm

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forrest18 Lurking at the Threshold   Joined:  Location:    Posts:  Flavorite Brew:  Status:  Offline	I have now been stood up twice by the Sears repair people, having stayed home a half-day each time to meet the technician.  No explaination, no calls, NOTHING.  Certainly no new door. I'm starting to think they are just jerking me around. I'm finished with K-Mart Sears.  Who needs this?
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Posted: Mon Dec 5th, 2005 11:14 pm

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forrest18 Lurking at the Threshold   Joined:  Location:    Posts:  Flavorite Brew:  Status:  Offline

An update to my above post.  I finally was able to meet the service tech, who arrived late, just as I was leaving my house.  He looked at my door, and seemed surprised that the end piece that houses the hinge was not individually replaceable.  I showed him this forum, and how others had had the same problem, and he went on his way, photos in hand. Friday I finally heard from Sears OneSource again, this time stating that they wanted to make ANOTHER appointment (this will be the 4th time I have stayed home to meet a tech. over this issue).  Apparently their last tech didn't have the proper qualifications to diagnose a broken hinge and to deliver photographs, so now they want to send a "senior tech".  Resolution is still pending, and  I would sure like to have my refridgerator door back in working order, but until this case is settled I can't even make an ad-hoc repair.  Needless to say my patience is quickly waning and I am considering seeking legal advice, but I will wait to see what the outcome is after tomorrow. To anyone who is thinking about making a major purchase from Sears:  DON'T !!  It makes my sick to think about how many Sears products I own.

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Posted: Sat Dec 10th, 2005 04:08 am

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forrest18 Lurking at the Threshold   Joined:  Location:    Posts:  Flavorite Brew:  Status:  Offline

The senior service tech arrived well within his scheduled appointment window, and was a very nice, seemingly sincere fellow.  He seemed unsure of the purpose of his presence, which I completely understood.  Of course upon seeing the failed hinge he came to the conclusion that the entire door would have to be replaced, and dutifully reported his findings to OneSource.  Three days later OneSource finally called and informed me that they "will not be able to offer a replacement".  I have not yet called back to speak to a manager, but that is number one on my "to do" list.  Beyond that, I will be forced to involve my attorney.  It is highly unfortunate that manufacturers fail to recognize their obligations.  I wonder, when you add up the expense of the two service calls to my house, the expense of litigation that may well be to come, and the cost of losing a customer for life (I no longer shop at Sears for any reason), how much money Sears has saved by denying responsibility for their product in this case.  The $600 door certainly does not cost them $600, and there is a good chance they may yet have to replace mine.

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Posted: Mon Dec 12th, 2005 06:29 pm

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inspector J Lurking at the Threshold   Joined:  Location:    Posts:  Flavorite Brew:  Status:  Offline	I found a similar angle plate in my garage (a remnant part from my deck building project) and flattened it out as you did. Took my time, measured and drilled carefully and WOW! My door is fixed! It took me 3 hours and I was careful not to invite "Murphy". Thanks for the inspiration. Inspector J
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