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Samsung french door refrigerator (RF266ABWP)

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Posted: Wed Nov 3rd, 2010 12:25 pm

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GREASER
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I bought this frig one year ago at Best Buy and had them deliver and install it. Recently, actually as soon as the warranty expired, I realized the right door doesn't stay open; it slowly creeps toward the closed position without closing completely. Best Buy said sucks to be you call Samsung, which I did and their live expert said to make sure the frig is level, preferably with the front slightly higher than the back. After a half hour struggle with the adjustable feet, I managed to get the frig almost level, but the door still won't stay in place. In fact, what I did may have made the situation worse. Samsung said to make sure the fastener rings (c -shaped washers that go in the gap between the hinge-grommet and the lower hinge) are in place. There are two on the right hinge; the left door, which works fine, has one. If I were to guess, I think the guys from Best Buy, in their rush to get in and get out, bent the hinge on the right door during the installation, which required them to remove and reinstall the doors. Any suggestions?

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Posted: Wed Nov 3rd, 2010 02:06 pm

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BrntToast
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a different number of shims in the 2 doors is normal, to some extent

with large fidges(french door and side by side) the cabinets are rather flimsy and they will twist to conform to the level of the floor, this causes one door to sit higher than the other, sometimes proper leveling can make these doors sit level, other times a shim must be added to raise the lower door to compensate for a low spot in a floor(or a twisted cabinet)

i dont have time to fight the samsung website this morning, but if nobody else finds you a parts breakdown today i will post a link for one this eve

you probably have a bad cam at the bottom of the door(the cams keep the door locked in the open and closed position) on some models, other samsungs have spring loaded hinges, or door catches

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Posted: Thu Nov 4th, 2010 12:22 am

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I can deal with a bad cam. I look forward to your response. Thanks.

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Posted: Thu Nov 4th, 2010 12:43 am

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BrntToast
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link for the service manual and the exploded parts list are blank for this model on the samsung site

i have sent an email request for the manual and parts list

from expierience this can take several days

i just have to hope they dont realise a canadian is asking for support on a product that was only sold in the USA, as samsung are cheap and wont go out of their way for anyone asking for help on a product not under warranty, but they are pretty stupid, so here is to hoping they dont notice :cheers:

Last edited on Thu Nov 4th, 2010 12:48 am by BrntToast

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Posted: Thu Nov 4th, 2010 12:45 am

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BrntToast
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for now open and close both doors, watch at the bottom how they act and look, you should see a difference in the action or the wear on the parts of the 2 doors

post back findings

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Posted: Thu Nov 4th, 2010 06:33 pm

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I've opened and closed the doors several times and there doesn't appear to be any obvious difference with the way the lower hinges operate. The left hinge operates smoothly with no pausing, catching or clicking. The right hinge is the same except for the gap that holds the two fasteners.

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