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Kitchen Aid kuds01flwho  Rate Topic 
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 Posted: Tue Nov 2nd, 2010 11:10 pm
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Tim M
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Replaced the door closing strings and the seal on this dishwasher.

Instruction specify that the seal bends in towards the inside of the tub, which is the opposite of the old seal. Now the door pops open.

Should I reverse the seal?

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 Posted: Tue Nov 2nd, 2010 11:23 pm
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Tim M
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I tried it the other way and it closes. I'm pretty sure the graphic designer at FSP doesn't actually try out the parts.

The seal part number is 8193942 in case anyone else is searching with a similar problem.

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 Posted: Wed Nov 3rd, 2010 12:21 am
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Tim M
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OK. So now I'll at least post why I bothered to ask for advice on this. Aside from the illustration in the directions being drawn wrong, the seal is glued in place with a silicone sealant. So I had to spend about 45 minutes scraping out the silicone then scrubbing out the grove with alcohol and then scrubbing of the rubber EPDM seal too. It was a hassle I really wanted to avoid. Does anyone know who to write to in Whirlpool to get the directions corrected?

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 Posted: Wed Nov 3rd, 2010 01:21 am
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Samurai Appliance Repair Man
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Hey, Tim, sorry to hear this job was such a rump ride! I've not had the pleasure yet but do you think you can post a scan of the instructions? Alternatively, you could fax em to me if that's easier: 866-315-4504.

Domo!



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 Posted: Wed Nov 3rd, 2010 01:30 am
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RegUS_PatOff
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8193942 Part Instructions



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 Posted: Wed Nov 3rd, 2010 04:50 am
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Tim M
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OK.  Here's the illustration from the directions. 

See how it curves away from the wall into the tub at the end?  That's not the way it goes; it will pop the door back open that way.

It goes the other way, so the long part is against the wall and then the door will miss the long part as it closes to make the seal.

So the retaining flipper should face the INSIDE of the tub, unlike it says:
Insert new seal, starting at bottom right. With the retaining flipper and the white line facing the outside of the tub.
There is no white line on it.

Looking back on it, it's kind of obviously wrong.  But given the design changes and that this one came with a silicone sealant, I knew they'd had problems with the old one, so I figured they'd changed the design significantly.  Oh, and the instructions don't specify weather the silicone goes in the groove or just in front.  I put it in.



Attachment: kitchenaidseal.jpg (Downloaded 19 times)

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 Posted: Fri Nov 19th, 2010 10:33 pm
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Tim M
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Ha!
.     So I write a nice note to Whirlpool, asking them where do I send information to correct their misprinted directions.  They write me back asking for the Model and Serial number of the appliance, the part number, where I bought it, and a description of the problem.

.     So I send them the description here with a few edits to describe it, including the picture showing what the illustration and description with the errors.  I get back a note that has nothing to do with nothing.  Though I'm tempted to start my reply with "Don't be ridiculous," I will attempt to refrain and show good etiquitte.

.     Here is the reply I received from Whirlpool:

After researching your request, Point & Click Appliance Repair [which is where I bought it] is not owned or operated by the Whirlpool Corporation.  Unfortunately, the information provided is copyrighted by this company independently.  Regarding this request, you would have to contact them directly to advise of any discrepancies.

At the bottom of the instructions, as linked by Reg above, it says:
©Whirlpool Corporation 2004
(All Rights Reserved)


So I'm waiting to see why it is that Whirlpool isn't responsible for their own copyrighted material.

Last edited on Sat Nov 20th, 2010 11:48 pm by Tim M

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