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Ice dispenser door wont shut.  Rating:  Rating
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 Posted: Mon Sep 5th, 2005 02:16 am
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jrblack
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Yes i have a ge gss201embww side by side freezer/fridge.The problem is the little door on the ice dispenser sticks alot not all the time but most of the time and wont shut making the freezer ice up.If i flip it with my finger it will shut right away(I have 3 kids in the house and it is imposible to get them to do this on a regular basis),what can i do to fix this problem and is it hard to disassemle?Thanxs in advance jim

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 Posted: Mon Sep 5th, 2005 09:31 pm
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leyengt
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While I'm not certain that your model is similar to mine, I did have a similar problem with my GE r/f.  There is a solenoid that helps push the flapper closed and mine quit working.  Anyway, if your unit has the touch panel display above the  opening in the freezer door, you might try prying the touch panel off from the bottom and you'll see four screws, one at each corner.  If you remover those screws, you can access the solonoid and either check its wiring or install a replacement.

 

Again, when I Googled your model I got a washing machine so I'm not at all certain what you have is what I had.  Good luck. 

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 Posted: Mon Sep 5th, 2005 11:21 pm
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jrblack
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Thanxs for the reply,yes it seems I would say we have a similiar model mine came apart like that also.I see the sylenoid it seems to be working just not all the time seems for some reason the door doesnt open all the way and it makes ice get caught in the chute.Is the door suppose to open all the way or just about an inch?If I use my finger i can open it all the way seems there is nothing keeping it from open all the way.If that is the reason the ice is sticking in the chute then would it be the sylenoid?Thanxs in advance jim

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 Posted: Mon Sep 5th, 2005 11:39 pm
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jrblack
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I am sorry the model # is gss20iembww I had mistaken the I for a 1 thanxs for the correction though.

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 Posted: Tue Sep 6th, 2005 04:22 am
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Moostafa
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Hello, my sorry friend. Yes, I have wrestled with several of these refrigerators from the GE, the Great Satan. I seem to recall the door itself and the spring were common problems. Perhaps this diagram of the dispenser internal organs will guide you in your investigation.



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 Posted: Wed Sep 7th, 2005 04:13 am
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leyengt
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Jim, my flapper opens at least a couple inches, so there may be another sinister force working in your GE r/f. For what it's worth, some of my problems have been that the connectors get wet and corrode, then don't make adequate contact. You might try pulling the connectors off the lugs and cleaning them with a small file, emery board, sandpaper, or even a pencil eraser. If that doesn't work, I fear a new solendoid is in your future. Good luck.
Greg

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 Posted: Wed Sep 7th, 2005 04:25 am
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Jedi Appliance Guy



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Both Ya'll got bad doors.  Here, read this.

Last edited on Fri Sep 9th, 2005 03:01 am by Jedi Appliance Guy

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 Posted: Wed Sep 7th, 2005 01:00 pm
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jrblack
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Thanxs a million you hit the nail right on the head.I have cleaned ice out of the inside of the chute 3 or 4 times with a butterknife.I am gonna call GE sometime today.I will ley you know what they say.thanxs again

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 Posted: Thu Sep 8th, 2005 12:12 am
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jrblack
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Well guys GE acts like they havent got a clue what Im talking about and says they will have to charge a service call.So i guess Ill repair it myself what parts would you start out with and work your way down?When you say the door is not thick enough you are talking about the litlle flapper door for the ice dispenser correct?If I order a new one will it be the same or have they changed it to a thicker door?Should I start there or the cylenoid?

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 Posted: Thu Sep 8th, 2005 12:26 am
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Pegi
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The whole door is not thick enough, not enough insulation, the doors of the frig need to be replaced....or the whole box....call them back till you get ahold of the right person...



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 Posted: Thu Sep 8th, 2005 01:26 am
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jrblack
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Im trying them back again,But I get the feeling they are gonna say no way so my only other option is a whole new door?That is kinda expensive there is nothing else I can do to fix this?

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 Posted: Thu Sep 8th, 2005 02:45 am
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jrblack
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I called them they said I will have to pay a service tech $50.00 to comae out and look at it.I know the freezer door is frozen cause it crunches when you squeeze it,And you can see ice crystals on the panel.The people at ge said it was up to the tech if he says it is a factory defect they will fix it at no charge but if not I have to pay the 50.00 service call.What are my odds on the tech saying it is defective?slim to none?It is a certified ge tech.Should I just say forget it and save the 50 bucks cause I cant see paying a whole lot to fix it.

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 Posted: Thu Sep 8th, 2005 04:07 am
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Pegi
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These frigs are under a 4 year moisture porgram to be repaired at no charge if the model and serial numbers  fall within the defective units....what is your complete model and serial number.  If the frig is not over 4 years old and is within this program it will be worth a $50.00 gamble to have two brand new doors at no cost to you as long as the tech hears and feels the ice crunch in there so do not mess with it until you see what G.E. will do or you will foul up the evidence....

Last edited on Thu Sep 8th, 2005 04:15 am by Pegi



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 Posted: Thu Sep 8th, 2005 04:10 am
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Pegi
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Read this.......will add the update in a few also...

 


 

Important Change to 4th Year Moisture Program On any service call for any failure on the listed models/serial numbers, please call customer relations once the diagnosis is complete at 1-800-437-9283, prompt 1. The serial number range on the affected models has been expanded to include all serial numbers from AA2-ZD2.



 

Last edited on Thu Sep 8th, 2005 04:12 am by Pegi



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 Posted: Thu Sep 8th, 2005 05:56 am
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bringgoodthingstolife.org

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 Posted: Thu Sep 8th, 2005 12:26 pm
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jrblack
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Thanxs again guys my serial # is ta203955 so it is a # on the list also I still have the little sticker on the front of the laminate on the ice maker that says a ship date of sept. 25 2001 so I should be covered.I will keep you informed the tech is comming out on the 18th of this month.I will also call the # that was left on the other post this morning when they open.Thanxs again I would have never have known all this without everyones help.

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 Posted: Thu Sep 8th, 2005 04:54 pm
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Pegi
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You are welcome, they do not want you to know, that letter was to the authorized service shops out there, I would not known either if I had not come across that in a place servicers only have access to as I do not do G.E. authorized service.  No wonder Florida has a class action lawsuit going on about this and I would hope it would spread to the rest of the world....



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 Posted: Thu Sep 8th, 2005 11:36 pm
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jrblack
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Well im in Tennessee and if they dont fix it Im sure gonna see what I can do.

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 Posted: Thu Sep 8th, 2005 11:43 pm
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Pegi
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Yes, please do, the more people that complain about this the better the chance they will do something to help all of the owners of these defective boxes..



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 Posted: Fri Sep 9th, 2005 12:51 am
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Jedi Appliance Guy



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     The force says it couldn't hurt to be sure that ice chute is nice and frosty when the GE tech arrives.  How?  don't  force the little ice chute door closed, instead allow it to stick open a day or few before he gets there.   After he does the right thing and orders your doors at no charge why not buy the guys lunch that day and slip him a tip.

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