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Ice dispenser door wont shut.  Rating:  Rating
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 Posted: Wed Oct 12th, 2005 07:05 pm
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Pegi
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:cool:...glad you got here to read about this and the repair, thanks for letting us know..



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 Posted: Sat Nov 26th, 2005 01:21 am
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somewhathandy
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We have a GE fridge side by side GSS22QFMB BB Serial MA223972 that I have a rough timeframe of purchase on.  I believe it was right around August of 2001 so I imagine we are out of our 4 year grace period that we were UNAWARE of....  :X

Our icemaker door flap was sticking for a while and I thawed things out and cleaned them up and put it all back together again and it was fine for a month or so.  Now the ice dispenser flap doesn't want to open and there is visible rust around the hinged area of the solenoid.  I can't get too specific because I haven't taken the door apart.  I realize that the problem lies with the doors being improperly insulated but I don't believe we can get them replaced at this point.  Can I at least repair the solenoid to the icemaker so it's useable?  Does the entire door need to come apart to get to the dispenser?  All 50+ screws?:yikes:

If anyone knows how to check the warranty timeframe on our fridge, I would appreciate it.  I imagine that's a GE only thing though.  I have no problems following wiring diagrams and checking voltages, etc. so I'd like to fix this if possible.  I just don't know how the dispenser section is removed.

I did push on the freezer door and I hear the cracking of ice inside.  Lovely....  Thanks GE for letting a known defect remain hidden to your customers..... 

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 Posted: Sat Nov 26th, 2005 02:16 am
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Jedi Appliance Guy



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    Ah grasshopper,  It was written in the olden days, the answers to the questions you ask. Allow the Force to guide your mind while you re-read the ancient text.

(Click on the high highted words "ancient text")

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 Posted: Sat Nov 26th, 2005 02:25 am
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somewhathandy
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I'm having a hard time determining how the exploded view of the fridge door shows the removal of the dispenser.  Am I correct that you need to remove the inner door skin (all the screws around the perimeter of the door) followed by all the other parts inside or can you simply remove the dispenser from the outside of the door?

Any tips on removal or reinstallation?  The "flap" is popping open but only about halfway now. 

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 Posted: Sat Nov 26th, 2005 02:46 am
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Pegi
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Call GE and tell them your door is rusted and full of ice, worth a phone call!!

________________________________________________________________

GE took the web page down guys, guess too many people calling about the program, however after a couple hours of searching found where I had saved the listing of the model numbers..

Refrigeration Side by Side Moisture Program – Four years from install date Models Affected: BSY25GF , GSS22JF , GSS25QF , DSS25PF , GSS22KG , GSS25QG , ESS22XG , GSS22QF , GSS25SG , ESS25XG , GSS22QG , GSS25UF , GSH22KG , GSS22SG , GSS25VG , GSH25KG , GSS22UF , GSS25WG , GS20DB , GSS22VG , HSS22BD , GSS201B , GSS22WG , HSS22DD , GSS201E , GSS25JE , HSS22IF , GSS221B , GSS25JF , HSS25IF , GSS22JE , GSS25K , GSSS25KF AA2XXXX , TA2XXXX , DA2XXXX , VA2XXXX , Additional FA2XXXX , ZA2XXXX , Numbers GA2XXXX , AD2XXXX , HA2XXXX , DD2XXXX , LA2XXXX , FD2XXXX , MA2XXXX , GD2XXX , RA2XXXX , SA2XXXX If serial number in matrix matches model number in matrix , the unit is part of the population. Models with Serial Range AA-GD

Important Change to 4th Year Moisture Program On any service call for any failure on the listed models/serial numbers , please call customer relations once the diagnosis is complete at 1-800-437-9283 , prompt 1. The serial number range on the affected models has been expanded to include all serial numbers from AA2-ZD2.


Call GE if this box is in the program by the serial number, what they do depends on the repair history...this program was extended to cover 4 years from date of install....;)






 



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 Posted: Sat Nov 26th, 2005 02:56 am
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somewhathandy
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Is that 800 number good for consumers to call?  I thought that was only for technicians.  I think we're out of the 4 year range now anyway and GE is closed for the weekend.  I have a feeling I'll need to fix the dispenser myself.

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 Posted: Sat Nov 26th, 2005 02:56 am
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somewhathandy
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Thank you both for the help so far also.  :)

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 Posted: Tue Nov 29th, 2005 11:16 pm
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Frosted
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After reading about this ice maker door problem I decided to call the Side-by-side hotline. We've been flipping the door shut on our 3 yr 9 mo old GSH22KGMC for awhile now. I thought things went rather smoothly. The tech examined the door, heard the ice crackle inside and said, "you need new doors" at no cost, but the labor was $154. The doors should be delivered (here) in about 2 weeks.

While he was here I had him confirm that another problem of no water or ice cubes was most likely a problem with the solenoid valve. I just replaced the valve and that problem is fixed. 

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 Posted: Wed Nov 30th, 2005 01:14 am
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Pegi
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Good, glad our information helped you get this repaired......GE does not want people to know about this but if enough people complain to the right channels perhaps some sort of recall or re-work will become public.  I just happened to come accross that information on a secure site that I use for another reason.



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 Posted: Fri Dec 2nd, 2005 12:32 am
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somewhathandy
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Am I correct in assuming I can only access the flap solenoid from INSIDE the door that is closed with many screws?  Thanks.

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 Posted: Fri Dec 2nd, 2005 03:58 am
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somewhathandy
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Well...  apparently the solenoid, dispenser flap and other stuff can be accessed without removing the door skin.  I found out the hard way by removing the door skin and finding a sealed unit behind there.

My solenoid is rusty (the pin inside the surrounding unit.  The door flapper opens about halfway and then doesn't close.  Is this the sign of a bad solenoid?  It works but not like it's supposed to.

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 Posted: Fri Dec 2nd, 2005 04:05 am
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Pegi
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If you will please call GE, your unit is in the list to have the doors replaced....



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 Posted: Fri Dec 2nd, 2005 04:24 am
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somewhathandy
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I understand that but are they going to tell me to get bent since the fridge is over 4 years old?  Isn't that the limiting factor?

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 Posted: Fri Dec 2nd, 2005 03:10 pm
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Samurai Appliance Repair Man
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Oh, for cryin' out loud MAKE THE FREAKIN' CALL!



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 Posted: Fri Dec 2nd, 2005 03:37 pm
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somewhathandy
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I made the call this morning.  Didn't realize trying to do something myself was such a negative thing around here.  God forbid someone actually wants to understand what's going on with their appliance rather than throw parts at it.

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 Posted: Fri Dec 2nd, 2005 09:49 pm
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Jedi Appliance Guy



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   Obviously sir, you are not at one with the Force.    If you had taken the time to read this entire thread and the links it leads to, you should have a thorough understanding of what is wrong with your refrigerator and the consequences of replacing only the rusty solenoid.   I am curious.  What exactly do you not understand?

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 Posted: Sat Dec 10th, 2005 03:29 pm
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Jedi Appliance Guy



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   Thank You for sharing your experience NewMexiKen.  Your post will help others as well.  May the Force continue to shine favorably upon you and yours.

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 Posted: Thu Apr 20th, 2006 03:30 pm
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kerrys914
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Great Site:D

 

I just called on my GE GSS25JFMD Fridge.. They are sending out a Tech to look at it. They are NOT SURE if it will b e covered??

The tech visit is at no cost so I'll wait to see what they say?  I'll do some additional seaches and see if they have to replace the doors. I am worrie dthe tech may say the solenoid is causing the flapper/door to hang open and JUST replace that.. Can I demand the whole door be fixed under this Mositure warranty???

 

Thanks guys/gals

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 Posted: Thu Apr 20th, 2006 10:28 pm
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Pegi
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Well depend on the serial number and the repair history of the unit...

This is the whole settlement agreement....

 



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