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Ice dispenser door wont shut.  Rating:  Rating
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 Posted: Fri Sep 9th, 2005 12:23 am
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jrblack
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I will do one better and fix a steak dinner for him and I had already planned on leaving the door open thanxs for the suggestion.I dont know if it will hold out till the 18th though just had to use a blow dryer to defrost the fan in the freezer it just started making alot of racket and from prior experience I knew the fan was freezing.I will definetly recommed this site to anyone with appliance trouble,yall have been nothing but courteous and helpfull.I just want to let you klnow your knowledge is a life saver to us.

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 Posted: Fri Sep 9th, 2005 01:40 am
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jrblack
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Hey one more thing I noticed while clearing out the shelf to blow dry the fan.The shelf right below the ice maker is now very uneven it is like one side is about 3/4 of an inch lower than the other but it is on the pegs properly.Is that normal?

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 Posted: Fri Sep 9th, 2005 01:49 am
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Jedi Appliance Guy



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    Push the little flap door closed until a few days before your service call.  The fan noise is something I've run into many times.  Believe it or not, it's just a phase it's going through and the noise will stop for months or years then come back for a little while.  I believe it has something to do with the adaptive defrost and/or having the evaporator fan running during the defrost.cycle.  Frost or ice are allowed to accumulate on the fan blade or shroud and it makes that horrible fan noise for a while. 

     Glad to share the knowledge with almost anyone who appreciates it.  Be sure and do your part and keep us posted on everything that happens with GE so we'll know what to tell our customers who have this problem.  Take notes as you go cause there will be a test...  Some people get a fight from GE.  Some have no problem at all.  Some have stories that are almost comical.

      May the force be with you.

Last edited on Fri Sep 9th, 2005 02:26 am by Jedi Appliance Guy

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 Posted: Fri Sep 9th, 2005 01:52 am
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Jedi Appliance Guy



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Hey.. one more thing.  Be carefull with that hair dryer.  It can melt and warp plastic.   Pull the shelf above the ice bin. Pull the ice bin.  Empty the ice bin.  Put them back in properly. Make sure your freezer door closes properly when you are done.

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 Posted: Fri Sep 16th, 2005 11:13 pm
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jrblack
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Well guys bad news ge tech called said it would be $150.00 plus tax he didnt even have to look at the unit and wouldnt be out til the parts come in.Did not even come out and look at it!That is a crock!Oh well what should I do they say that is discounted and that is all they will do.They claim they are giving me the parts just charging me labor to install does that sound fair?

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 Posted: Fri Sep 16th, 2005 11:21 pm
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Pegi
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Probably, they go by the repair history, you will be getting about $1,000.00 worth of doors for free....you need to decide if you want to accept their offer or replace the frig.....:?



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 Posted: Fri Sep 16th, 2005 11:54 pm
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jrblack
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Well is the fridge worth that or should I jut buy another one he claims he is just taking the doors apart and putting a new heater in the door he didnt say anything about replacing ghe doors he said he was gonna order the parts for it and have them shipped here.But like I said he claims he isnt replacing the doors just the heater in the doors.Should I tell them to replace the whole doors?If I do that will they do it cause they told me on the custtomer cars line that since my fridge was right at 4 years old that I should just be happy with what they are doing they didnt have to do anything.By the way it will definetly be the last ge appliance I ever buy.

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 Posted: Fri Sep 16th, 2005 11:56 pm
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jrblack
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Oh and by the way should I go with the nice approach with them or get kinda nasty?Which seems to get the better results if either?

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 Posted: Sat Sep 17th, 2005 01:37 am
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Jedi Appliance Guy



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   You need to Explore every inch of this site.  

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 Posted: Sat Sep 17th, 2005 04:38 am
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Pegi
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If they are just going to replace the heater in the door and not replace the whole doors I would not go there, especially with charging you $150.00.  Tell them you demand the doors be replaced, the problem will still be there with the junk repair they are saying they are going to do, the freezer door is already damaged all inside...I would not pay to have that done.....my opinion...



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 Posted: Sat Sep 17th, 2005 05:13 am
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Jedi Appliance Guy



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   I agree, new doors or nothing.  The $150.00 kit might work.  I wouldn't pay one dime for the kit either.

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 Posted: Mon Sep 19th, 2005 11:04 pm
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jrblack
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Well it looks like a no go on the doors,I just talked to ge again they said it is 150 dollars or I wont get anything done.They did say that even though my fridge is right at the 4 years mark if I had problems with it later on down the road they would fix it again at no charge.I complain about the food I have thrown out in the past they gave me another # and said to call it and file a claim I will have to wait til tommorrow cause they are closed now.They also said that I do need to make the tech guy call them when he comes out cause he shoould have come to the house before he ever ordered the kit.They said sometimes they replace the whole doors but in my region (Nashville,tn) most of the time they just use the kit they have cause humidity here isnt bad year round.But if the doors have rust in them when he comes out they need to be replaced she said.Does any one have a take on all this?I am at my wits end and dont see them douing anymore.I hasve talked to 3 diffrent people at there hotline and they finally tell me that that is all they will do no more negotiating or anything.I guess what im asking is it worth the 150. or no and also what will they do if they come out and fix it and i refuse to pay?I havent gave them anything yet and im sure the tech wont ask till he is done.

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 Posted: Tue Sep 20th, 2005 02:28 am
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Jedi Appliance Guy



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   I always have my COD customers sign my "authorization to perform work " before I ever touch a tool or even look at the machine.   If they won't sign I get back in my air conditioned Sprinter go help other Paying customers.  The service manager will back me up every time on this.  Not paying after work is performed is probably not a good idea. 

  My take..... Your tech is in trouble with his boss now.  Down here I've heard the guy didn't show up either  but called instead.  Of course he was ordering new doors at no cost  and not pissing people off by charging them $150.00 for a kit that works a percentage of the time. The rust and humidity stuff make sense.  We always have humidity down here in the tropics and I have seen the kits fail a year or two after they were installed. 

  I have no other suggestions on how to deal with GE but please keep us posted.   

 


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 Posted: Tue Sep 20th, 2005 02:40 am
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jrblack
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Well i will.Thanxs for the reply.The tech is a ge tech from there service center.I called alot of others and they said ge usually didnt authorize to many if they have a service center close and one is the next county over.I dont want to come off wrong I wouldnt want to cheat the tech out of his money,But I figure if he is out of there service center then he would be paid.I did think it was kinda of wierd though the tech said he would order the parts and have them sent here to our house and then to call and reschedule the service after the part arrives.I will say if i squeeze the doors i can hear ice crunching.So if there is that much moisture in there that there has to be rust also.I also sent my name in to the class action lawsuit being filed but I believeit is on ly for Florida so guess Im out of luck there to.Oh well looks like my only optoin is to roll the dice and pay the 150.00.Thanxs everyone for your help but guess Im pinned in here.G.E has definelty lost another customer here in tn.

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 Posted: Wed Sep 21st, 2005 12:20 am
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jrblack
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well I came home today and the kit was sitting outside my door so I have the kit now just got to call and reschedule.I wonder if they will send the same tech who was suppose to come?

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 Posted: Wed Sep 21st, 2005 01:45 am
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Pegi
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We can sure hope not....;)



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 Posted: Wed Sep 21st, 2005 02:10 am
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jrblack
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GE still amazes me.I called to reschedule the appointment, I told the rep I needed a Sat. appointment like the last one I had snd he informed me that they didnt do Sat appointments.I told him I just had one for last Sat and what had happened and he said sorry we dont do Sat appointments in your area.What in the world are they doing there?Anyways tech is suppose to call this Mon between 1 and 5 and I will have to tell him I cant be there til 4:30.I know that one is gonna go over well!!!I will be the first (probably not) to say GE service is about the worst on the market.

 

 

 

 

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 Posted: Mon Oct 10th, 2005 11:00 pm
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jrblack
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Hey again, Well the tech guy came to my house today.He wasnt the lame one that never came out just called in the parts,He actually looked at the freezer and said right away I had to have new doors on fridge and freezer so he ordered them.Of course it might have helped that I posted the memo that I picked up from here that went to the service tech's on the freezer for him to see.Anyways getting new doors out of the deal still had to pay $164.00 but atleast it isnt a patch.Tech guy said no matter what they made everyone pay the money said it was alot cheaper than actual cost though said that amount wouldnt even cover the tech visit and the labor so I shouldnt complain.But of course I did anyways.But just wanted to say thanxs to all, the tech did say it would do no good to file a claim on the ruined food cause he was 99 percent sure they wouldnt cover it I could try if I liked though.Anyways thanxs again and hopefully this will be the last of my problems with the unit.

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 Posted: Mon Oct 10th, 2005 11:21 pm
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Pegi
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Cool, you are getting the doors!!!  Better than $150.00 for the heater kit.  Glad this worked out for you. ;)



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