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Whirlpool Model ED5LTAXVLOO  Rate Topic 
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 Posted: Wed Apr 30th, 2008 01:52 am
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ladylaz
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Whirlpool Model ED5LTAXVLOO failing at 29 days.


Food souring/molding. Moved my 5-yr. old failing GE
into the mud room, shut down my mini-fridge and chest freezer;
used the GE in place of them. Noticed in the first week
freezer was fine but fridge side was warmer than the
older GE. Turned up the fridge slidebar a notch to one
under the coldest setting.

Took the monitoring thermometers out of the GE, which is set
on the middle setting and running 5/40F (freezer/fridge) in a
warmer room in far South Texas. Put them in the new Whirlpool from Lowes.
Freezer/fridge = 8/48F on top shelf, 8/44F on second to top. Thing
has three crispers (top one used for cheese seems a little warm,
but only a little mold so far).

My feeling: this is too warm. I have one day left to extend the
1 year to a 5 year warranty. Should I? I bought Whirlpool based on
all the blogs here; so far I have had more spoilage than I ever
remember. How cold is "cold"? The manual only says "slide the bar"
with no temp statements...highest is next. Milk in door
which is not at top but more toward middle spoiled
two days after expiry (in GE this took 7-10 days), and my V8
actually fermented on that same door shelf.

Is it possible in its wizardry to keep produce "fresher" in the
crispers (it seems to) it spoils my milk in the door and the
middle fridge is warm? Is this a service call or lousy-normal?

All help appreciated.

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 Posted: Wed Apr 30th, 2008 02:25 am
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RegUS_PatOff
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ladylaz wrote: ... My feeling: this is too warm. I have one day left to extend the
1 year to a 5 year warranty. Should I? ...


I'm no fridge expert, but yes, too warm.

I would go for the extended warranty: fridges aren't much of a self-servicable item, even for the mechanically inclined.

How much is it for the extra 4 years ?

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 Posted: Wed Apr 30th, 2008 09:50 am
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texasred
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while waiting for warranty stuff might check a couple of items. be sure to see if cold air is coming from freezer to fresh food side in back of fridge on left hand top see if air is flowing if not look for obstruction in this opening.  also check on freezer side to see if you have snow ice forming on back wall of freezer wall.  be sure fan is running on back of fridge near compressor since this is new fridge may be obstruction to fan blades  also is fan running in freezer side?



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 Posted: Wed Apr 30th, 2008 02:27 pm
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ladylaz
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Dear Texasred:

Thanks. I checked all those things. The upper freezer air-exchange is working
which means the damper door is opening and the freezer fan is working (which I also confirmed by feeling in the upper freezer, which is zero F.

I can feel the compressor fan blowing -- working quietly, however, to my dismay
I discovered as I coasted the unit out from the cabinetry that one of the casters is
either askew or impinged, like a an old shopping cart (could this make the unit out
of balance, or perhaps even make the compressor oil uneven?). The box is visually
even side to side, harder to tell front to back (would have to get a level and am not sure this even matters).

The second thing is that there is a CARDBOARD housing on the compressor compartment. It is damaged. Maybe someone can tell me if the perforations (see picture) would have exposed anything critical to damage (a fan blade, copper pipe,
motherboard, etc.). The cardboard is also bowed out where cords enter it, possibly because the ice maker pipes are uninstalled.

Here's what I discovered so far:
by upping the crisper controls more  toward meat and away from produce we see a gradual cooling of the liquids in the door of the middle of the fridge, i.e., maybe this amounts to: crisper produce setting = spoiled milk/moldy cheese compartment/good produce
OR
crisper meat setting(s) = unspoiled milk/produce that will be on the verge of freezing.

On the lowest meat setting freezer/fridge = 0/42F on top shelf, 0/44F on second to top. Mind you the master slide control on top is still next to the highest "cold setting" possible for the fridge and the freezer one is on the middle setting and these are still the temps (freezer super cold, fridge not optimal).

Perhaps this is normal. Or should I pull that cardboard panel?

Attachment: Whirlpool4-30-08.jpg (Downloaded 86 times)

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 Posted: Wed Apr 30th, 2008 02:51 pm
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ladylaz
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RegUS_PatOff:

Thanks for the tip.

It's $98 for 4 more years at Lowes good today only.

Reading Squaretrade the biggest concern for me is that
they say for major appliances requiring in home service they will have you assigned to a local store within 5 business days of receiving problem. 5 DAYS?. Lowes apparently thinks it's a deal to rent a unit if you need one. Of course, once you make a call it may be a week in either case for someone to show up, and I have spare coolers, mini-fridges, chest freezers, etc., made before the days of motherboards and going strong every time I pull them out and plug them in. But the 5 day thing doesn't seem right, unless they mean someone will actullay show up by then.

Maybe, since you're into warranties, you can answer this for me:

One of the key questions about warranty repair is how long the replacement part is warranted for. For instance: if I found that the compressor was damaged on installation how do I know they won't just replace it with a 90-day guarantee...similar to what John Deere did with my mowing deck (welds failed 9 months into a 2 year warranty and they replaced it with a new deck good for 30 days, which also failed 6 months later, leaving me after 15 months with a "2 year warranty" that gave me a choice of: $800 cash outlay, personal welding nightmare, or new mower)? Would that put the whole 5-yr. thing in a new light?

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 Posted: Wed Apr 30th, 2008 03:09 pm
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ladylaz
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Texasred:

Forgot to add there is no frost on freezer rear panel. However, with
compressor off and temps as I described just now, there ARE frozen
water droplets, similar to a frost which might have melted/frozen.

About 50 of them spread evenly in the middle section.

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 Posted: Wed Apr 30th, 2008 04:13 pm
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RegUS_PatOff
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Does the compressor run alot or all the time ?

I can't find the wiring diagram for that model, but a similar model shows that the compressor, condenser fan, and the evaporator fan are connected together.

Do they all run ?

The evaporator (freezer rear panel) may have just gone through a defrost cycle and you could check it again in about an hour to see if it's lightly frosted-up evenly.

 

 

 

Last edited on Wed Apr 30th, 2008 04:20 pm by RegUS_PatOff



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 Posted: Wed Apr 30th, 2008 05:03 pm
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ladylaz
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When I pulled the panel the compressor was off. And just barely
tolerable to hold my hand on. The compressor and fan both kicked
on in this state and I observed the fan working. I would not say it
runs excessively, and is commonly off. I have only found
two fans on this unit: one I perceive to be for cooling the compressor,
the other for pulling air through the fridge damper in the upper freezer.
They both work. I guess the obvious one underneath might be doing
double-duty on the coils too.

One strange thing is that the fiberglass insulation (see picture) seems
mispositioned under the the compressor and is not flush with the floor
but wedged up onto the under-frame on the far side as if it shifted during
transport or was just put in poorly. I tugged at it and didn't want to
dislodge anything as it is jammed, and it might just be strange design.
This actually touches/impinges some of
the condenser coils which I perceive to need good circulation that this
might inhibit.

Attachment: insulation.jpg (Downloaded 84 times)

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 Posted: Wed Apr 30th, 2008 05:08 pm
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ladylaz
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Thanks for the direction, RegUS_PatOff:

One other little thing: where the punctures are on the
cardboard panel are a few inches from compressor connector
unions. Two touch the cardboard in normal operation. Both
show green at the solder points (see pic). If the rear was
impacted low down it would have jarred both of these connections
directly.

Attachment: solderCorrosion.jpg (Downloaded 90 times)

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 Posted: Wed Apr 30th, 2008 05:38 pm
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RegUS_PatOff
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If the fridge is warm and the control is past the halfway setting, the compressor should run untill it gets cold.

Does the compressor run most of the time or is it overheating and shutting itself off (while the 2 fans may continue to run) ?

The last picture you posted looks as if that connection may have been broken and recharged & repaired (maybe not correctly).

Take another close-up picture.

How are the evaporator coils looking now ?

 

Last edited on Wed Apr 30th, 2008 05:40 pm by RegUS_PatOff



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 Posted: Wed Apr 30th, 2008 06:44 pm
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ladylaz
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RegUS_PatOff:

Thanks for the follow-up again!
I think I am confused. I assumed the black gratings behind the compressor
were the evaporater coils and they have remained in a prisitne black-painted
state.

I assumed the condensor coils were behind the back wall of the freezer as in my
GE. I have not pulled that freezer panel, just the one on the back of the fridge.
By all indication, the coils I cannot see are frosting, because I can view the bottom
one through some vents on the freezer back-panel.

As for  the solder connections, I must say that  if this is true it would pretty much be par for the course around here.  I've come to expect whole parts missing from my new car after an oil change. Lowes gives you one week to swap the thing out
for poor performance and we are past that. Observe the two close shots and the zoomed versions I will attach here...I enhanced/zoomed but this is about  as much detail as I can give with the 200K limit.

One other note: not a drop of water in the defrost run-off pan. Would have thought there'd be at least one.

Attachment: soldering.jpg (Downloaded 81 times)

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 Posted: Wed Apr 30th, 2008 08:25 pm
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ladylaz
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In lieu of responses on this--not that everyone has all day to respond-- I intend to buy (tonight) the Lowes extended warranty. Any other ideas out there?

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 Posted: Wed Apr 30th, 2008 08:31 pm
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RegUS_PatOff
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That fridge has been repaired. Have them exchange it or refund, buy one somewhere else.

Make sure they don't just paint the connections and give you the same fridge.

The evaporator coils are in the freezer (like those nice pictures of your last fridge problem), but that's another day...

 


Last edited on Wed Apr 30th, 2008 08:34 pm by RegUS_PatOff



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 Posted: Wed Apr 30th, 2008 11:53 pm
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texasred
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YEP i agree the unit has been repaired, may have a restriction in sealed system. Go to store and collar the manager with pictures of this repair in hand. Ask to see any repair documents etc. and don't leave until they  agree to replace this unit.



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 Posted: Thu May 1st, 2008 12:08 am
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RegUS_PatOff
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or a leak, with that many repairs.

Who knows how well it was evacuated, purged, recharged, ect and how long the compressor / sealed system will last.  :spaz:



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 Posted: Thu May 1st, 2008 02:33 am
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ladylaz
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I want to thank each of you.
Unfortunately I just bought the warranty but maybe they
will take that back too. Worse, I am really bad at soldering; i.e.,
the best jobs at plumbing were 50% leaky and I resorted to
compression fittings. What would help me greatly is a short explanation of
why slagged up solder is not "factory-normal".
Like "not painted"? Nice point.

I am depressed, the purchase of this box is not what I hoped.

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 Posted: Thu May 1st, 2008 06:32 pm
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Was this a unit that had been repaired and put out on the floor for sale at a reduced price, or bought "as is" with a discounted price? I know Lowe's does that frequently with return items which have been repaired. Either way, I'd insist on a brand spanking new unit with the repairs being from poor workmanship and all your loss in food spoilage. You'll probably get one if you're pleasant, yet firm in your request.

This is NOT a normal experience which I've ever had from Lowe's in 5+ years and 20K in purchases. I shop there before going to that other Orange place. Just my experience. Oh, and ask them to transfer that extended warranty to the new fridge....and YES, that unit had been repaird as others have stated. Poor job at that.

Keep us posted on how things go!

Last edited on Thu May 1st, 2008 06:35 pm by TLC917

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 Posted: Thu May 1st, 2008 06:50 pm
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Pegi
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We have seen appliances sold at Sears and Best Buy as "floor models" or "open box" that were actually returns or had been repaired or were returned as not repairable, not sure about Lowes or Home Depot.  "We" bought a brand new WP made KM sxs ref. "display model" that did not cool when delivered on Saturday, Tuesday they come out and put more freon in it since he did not get the proper charge when he "repaired the Frig" after it was returned to the store.  Lost all of our food on that one and Sears was sort of oh well.  We were never told about this when it was bought as "New".  At Best Buy we saw an LG refrigerator for sale  posted as "open box" that we had already condemed as not repairable for two different customers, we verified by the dents in the unit and the model and serial number as the same one..same with washers and dryers since we had the records on file.  Since your sealed system was tapped into and it is overcharged everyone knows this ref. has been worked on for some reason.  If it was sold as "new" you have cause to demand a replacement I would think. If it was sold as open box or display not sure what can be done but this is just not right that stores do this to people.  If it is not "new" do not sell it as such...I believe appliances are marked way down for some reason, they should disclose why....and no, I was not the one to buy the ref. from Sears.....;)



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 Posted: Fri May 2nd, 2008 12:27 am
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RegUS_PatOff
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texasred wrote: ... Go to store and collar the manager with pictures of this repair in hand. Ask to see any repair documents etc. and don't leave until they  agree to replace this unit.also mention you've posted those pictures to an appliance repair website... :soapbox:

Last edited on Fri May 2nd, 2008 12:28 am by RegUS_PatOff



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 Posted: Fri May 2nd, 2008 04:00 am
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ladylaz
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Thank each and every one of you for graciously adding to this blog. It is valuable in
every way to me.  I hope these retail folks come through for me.

I bought what was in every way a NEW UNIT that had to be shipped  from a warehouse in order to benefit from a limited timeframe rebate period. When the guaranteed delivery day approached I called and arranged for someone to open my gates/secure dogs, etc. (yes, this is standard here), when I was informed the delivery truck/inventory had an issue but I would receive "the next unit up" for the same price on time. The difference was some meaningless feature to me (for instance, I didn't even have the ice maker hooked up)...the big question was the size, as it had to fit in my cabinetry. No mention of "floor model" or anything like it. New and "unfiddled-with" is a really big deal to me, and is how I buy my cars.  I wanted a NEW unit.

Since reading this I also checked my receipts: no "as-is", no mention of anything "floor-model"...I never saw one like what I received.

You folks are fortifying me. You are right: I think a person ought to be able to buy something perceived as "new" and have it be unrepaired. It is not like the many things I buy at Walmart and have to fix because I live way out where...like the re-returned things I return to them and see on the shelf a week later ...this is more like a car that has been in an accident.

I called the store manager today, was transferred, rang forever, got no voicemail, no offer for another manager, went in and left a message but never got a response.
Forced to leave for two days now with the fridge at 42F now turned to the highest level and the crisper setting the same. It gets no colder; only warmer. I worry about eating eggs and am moving stuff out to the capacity I have for crucials.

If anyone has a dissenting opinion please say so because I am cruising forward Monday with pics! ...and hopefully minimal rotten food...strangely, the freezer is colder than...well...0F...and the damper doors work...and the compressor is OFF?

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