- Home


Air Conditioners | Dehumidifiers | Dishwashers | Disposals | Dryers | Freezers | Humidifiers | Ice Makers | Microwave Ovens | Ovens, Ranges, Stoves | Refrigerators | Trash Compactors | Washers | Water Filters

FAQs | Contact | Apprenticeship | Parts | Model Number Help | Newsletter | Beer

Find Appliance Parts & Diagrams Here
Enter a model number, part number, type of appliance, brand, or even a part description.

365-day return policy on all parts ordered through this site!


 Moderated by: BrntToast, RegUS_PatOff, appl.tech.29501 Search Our Sites for More Info! Page:  First Page Previous Page  1  2  3  Next Page Last Page  
New Topic Reply Printer Friendly
Whirlpool Model ED5LTAXVLOO  Rate Topic 
AuthorPost
 Posted: Fri May 2nd, 2008 04:44 am
  PM Quote Reply
21st Post
denrayr
Fellow, Academy of Sublime Masters of Appliantology


Joined: Wed Mar 30th, 2005
Location: St George, Utah USA
Posts: 1046
Flavorite Brew: diet coke
Status: 
Offline
it looks like a copper to steel joint to me. the factory doesnt always paint these as they should. the process stub looks untamperd with no access valve attatched. I am wondering why everyone is jumping the gun on previous repairs made? because of the ugly looking braze joint? i have seen plenty of factory copper/steel joints that look identical. Have the warranty service come and check things out for you. I agree you may have a sealed system problem but dont necessarily agree that fridge has had previous repairs.



____________________
RedRock Appliance Service
435-773-7838
http://www.redrockrepair.com
Serving St George and Southern Utah
Back To Top PM Quote Reply  

 Posted: Fri May 2nd, 2008 04:46 am
  PM Quote Reply
22nd Post
denrayr
Fellow, Academy of Sublime Masters of Appliantology


Joined: Wed Mar 30th, 2005
Location: St George, Utah USA
Posts: 1046
Flavorite Brew: diet coke
Status: 
Offline
i would like to also see a picture of the filter dryer if you could. Its on the far right hand side near the water valve. It has a very small tube that looks like a copper wire coming out of it.



____________________
RedRock Appliance Service
435-773-7838
http://www.redrockrepair.com
Serving St George and Southern Utah
Back To Top PM Quote Reply

 Posted: Fri May 2nd, 2008 08:33 am
  PM Quote Reply
23rd Post
texasred
Scholar of Advanced Appliantological Studies
 

Joined: Fri Oct 12th, 2007
Location: CLEBURNE, Texas USA
Posts: 82
Flavorite Brew: TEXAS TEA
Status: 
Offline
Just a suggestion. Go to the store today go to customer service and ask for their corporate 800 number and tell them you need to report an item that was sold as new but is used . State that it is a refrigerator and you have lost food valued at $$$. Be sure to get names of employees you talk with at the local store. Tell them the managers name you left messages for etc. Ask customer service who is the manager of the appliance section and if possible talk to this person. Be polite but firm. Did you pay cash or with credit card? If with credit card you may have recourse with your credit card provider. BE SURE TO TELL THE STORE PERSONNEL YOU TALK WITH THAT YOUR ARE GOING TO LOSE MORE FOOD VALUED AT $$$.  Good Luck

If you are persistent they will replace the unit. I used to work for them. They are a good company. They have to sell stuff that they have no control over the quality control.  Just keep talking to managers until they resolve the issue. Be sure to get names and write it down in front of them.

I forgot to ask , when they delivered the unit did it have all the plastic,tape etc. still intact on the inside of the unit. If it did the repair was probably done at the factory. Lowes does not look at the compressor area., before they sell a unit. Someone at the factory probably shot some freon in it and sent it on.

Last edited on Fri May 2nd, 2008 08:50 am by texasred



____________________
Burk
Back To Top PM Quote Reply  

 Posted: Fri May 2nd, 2008 09:38 am
  PM Quote Reply
24th Post
ROBBYRIG



Joined: Sat Apr 26th, 2008
Location: Illinois USA
Posts: 598
Flavorite Brew: Bud Light of course
Status: 
Offline
Probably wouldn't hurt to call Whirlpool also.

800-422-1230 - Customer complaint department.

Back To Top PM Quote Reply

 Posted: Fri May 2nd, 2008 12:39 pm
  PM Quote Reply
25th Post
ladylaz
Senior Apprentice Appliantologist
 

Joined: Wed Jan 16th, 2008
Location:  
Posts: 69
Flavorite Brew: Beer
Status: 
Offline
Texasred:

I do not recall ANY tape on the inside of the unit unless the guys removed it before turning it on. I didn't see that happen. The installers worked fast and there was plenty of tape and protection on the outside of the unit. It had all the appearances of being brand new right down to the handles being installed.

Yes, I always use a credit card and my rights have not run out with them, but I know I have to try to resolve this with the merchant first.

I would like to march in there today but have no time...I'm leaving in the opposite direction. I'm down to the phone at this point for a couple days. I plan to do this as soon as I have a spare moment...I also live fairly far out.

Since 4 people chimed in that this has been repaired and one is not sure I found a way to do a super-macro shot of the slagged up connections and keep it to 124K (one is rotated next to the other). In case anyone wants to view this and take specific issue against the general consensus. I dread someone rebutting me with "this is normal"...I get that kind of thing a lot.

After all, there is some reason the unit won't get above 41F no matter what setting it's on, and yes, 24 hours at the highest settings have no effect at all.

Attachment: comboShot.jpg (Downloaded 51 times)

Back To Top PM Quote Reply  

 Posted: Fri May 2nd, 2008 12:47 pm
  PM Quote Reply
26th Post
RegUS_PatOff
Fellow, Academy of Sublime Masters of Appliantology


Joined: Sat Sep 24th, 2005
Location: Milwaukee, Wisconsin USA
Posts: 16509
Flavorite Brew: Indian Head. Black & White
Status: 
Offline
If this is "normal", I wouldn't buy another Whirlpool fridge.



____________________
The new repair forums==> http://appliantology.org
Back To Top PM Quote Reply

 Posted: Fri May 2nd, 2008 01:00 pm
  PM Quote Reply
27th Post
ladylaz
Senior Apprentice Appliantologist
 

Joined: Wed Jan 16th, 2008
Location:  
Posts: 69
Flavorite Brew: Beer
Status: 
Offline
denrayr:

Thanks for your input(s).

Attached is a pic of the whole right side because I don't know what a filter dryer is. Everything looks factory-fresh over there. This unit started to spoil food the day it got food in it. I had an Ignus-Danby fridge once that did the same thing from day one, and the repairs went on endlessly and never solved the sealed system problem.

While I may end up being forced to do exactly what you suggest I would not look forward to the logistical issues of letting people in and out of my house while I ought to be at work, simply for having bought a unit that was not in accordance with the terms of my purchase, simply, that the half the unit would refrigerate food.

The freezer is stellar, however.

Attachment: rightSide.jpg (Downloaded 54 times)

Back To Top PM Quote Reply  

 Posted: Fri May 2nd, 2008 01:11 pm
  PM Quote Reply
28th Post
ladylaz
Senior Apprentice Appliantologist
 

Joined: Wed Jan 16th, 2008
Location:  
Posts: 69
Flavorite Brew: Beer
Status: 
Offline
ROBBYRIG:

I called Whirlpool a couple days ago and they told me the temp should
be in the 34-40F range, and gave me a lot of obvious troubleshooting
advice (like a door seal leak), none of which applied. They seemed unoncerned.

Just for kicks, since I had the unit open again I got a better shot of the left
side where I originally stated there was insulation jammed around some
steel, so I am taking this opportunity to post that since I will be unable to
post any pics for a couple days.

Attachment: leftSide.jpg (Downloaded 52 times)

Back To Top PM Quote Reply

 Posted: Fri May 2nd, 2008 03:20 pm
  PM Quote Reply
29th Post
ROBBYRIG



Joined: Sat Apr 26th, 2008
Location: Illinois USA
Posts: 598
Flavorite Brew: Bud Light of course
Status: 
Offline
I'm very surprised that you got no satisfaction from Whirlpool.  The previous customers that I've given that number to have ALWAYS told me that they were more than happy with the outcome. 

Also, looking at your pics again, it doesn't appear to me that it has been serviced in the past, but it does appear to be bad solder joints.  It surprises me that the unit is cooling at all.  Maybe I missed this before, but have you checked the evap coil to see if there is (what I call) a frozen knuckle?  Meaning an iceball in the upper portion?

Back To Top PM Quote Reply  

 Posted: Sat May 3rd, 2008 12:01 am
  PM Quote Reply
30th Post
denrayr
Fellow, Academy of Sublime Masters of Appliantology


Joined: Wed Mar 30th, 2005
Location: St George, Utah USA
Posts: 1046
Flavorite Brew: diet coke
Status: 
Offline
if those high side joints were leaking they would most likely be oily or their would be a pool of oil below them. The proper procedure here is to have a qualified tech come check it out. The temps are definately not where they should be.  



____________________
RedRock Appliance Service
435-773-7838
http://www.redrockrepair.com
Serving St George and Southern Utah
Back To Top PM Quote Reply

 Posted: Sat May 3rd, 2008 01:07 am
  PM Quote Reply
31st Post
ladylaz
Senior Apprentice Appliantologist
 

Joined: Wed Jan 16th, 2008
Location:  
Posts: 69
Flavorite Brew: Beer
Status: 
Offline
robbyrig and denrayr:

I cannot confirm 110% the number you provided was the one I called,
and they may have asked for a service appointment had I persisted.
If I called another number, sorry, I don't know. I will try again.
Lowes just transfers me to ringing forever again.

There are no pools of oil or oily joints, thus any leak was prior to
delivery. If there are "bad solder joints" then there is a repair or a Whirlpool deed? Maybe it is a result of where it was and its parts made? I hope not.
I mentioned I am a lousy solderer, and my plumbing jobs look better.
I never saw green until a leak started to age and seal itself, and I have
plumbed propane pipe that never leaked or turned colors like that...the colors
tell me there was leakage, but someone should expand on that who is more
experienced in this field as I asked. I am not.

Telling me to get it serviced is like buying a new car, having
it die on the way out of the lot, and telling me to call a cab. For instance,
driving my truck to town just to discuss this with Lowes and back = >$20USD gas alone. Calling a repairman and taking off work to have them look at it to confirm something, look for parts, charge and reseal, is much, much more. But I will do it if necessary.

Regardless of the root cause, why not swap the unit that was bad Day One? Why not?

Back To Top PM Quote Reply  

 Posted: Sat May 3rd, 2008 01:18 am
  PM Quote Reply
32nd Post
denrayr
Fellow, Academy of Sublime Masters of Appliantology


Joined: Wed Mar 30th, 2005
Location: St George, Utah USA
Posts: 1046
Flavorite Brew: diet coke
Status: 
Offline
if you can get them to swap the fridge out more power to you. The issue with the ugly weld is that they joined steel to copper. This is tricky as the two metals heat differently. The biggest reason it looks so bad is they didnt clean the flux off after the joint was made. Flux is acidic and it has sped up oxidation. I bet if you took some emery cloth to that joint it would look nice. IMO that joint probably hasnt leaked. You may not even have a sealed system problem. You may have a control or airflow issue. The freezer is down to 8 degrees. The fact that it is that low shows the system has some cooling capacity. Usually if the system is slightly low on gas the freezer will be a higher temp. I would say closer to 17-32 degrees and the fridge side will freeze because the unit will be in a continuous run.



____________________
RedRock Appliance Service
435-773-7838
http://www.redrockrepair.com
Serving St George and Southern Utah
Back To Top PM Quote Reply

 Posted: Sat May 3rd, 2008 01:36 pm
  PM Quote Reply
33rd Post
ladylaz
Senior Apprentice Appliantologist
 

Joined: Wed Jan 16th, 2008
Location:  
Posts: 69
Flavorite Brew: Beer
Status: 
Offline
denrayr:

Thanks for the response. In fact, the last time I checked the freezer
it had gone below zero (F). I thought it might have been my eyes
but the icecream was too hard to eat. That, with the freezer setting on the middle of the slider. At the same time the fridge is 41F+ at the highest and next-to-highest settings, and rises much higher on the middle setting. Logic tells me the damper door shuts at 41F no matter what. My failing GE in 85 degree heat with a sealed
system leak
keeps food colder than this, and I've got a bunch out there as a result.

My biggest concern and what I feel I fundamentally was trying to buy, was a pristine-factory sealed system, because once that is opened
for any reason what I have personally experienced is the ****  never
gets back in the horse. There was damage to the back of the unit where
these two pipes/joints rest, incredibly, against a flimsy pressboard panel with a
pierced hole in it, exposed
to impacts of every type. There were screws missing in this panel as well. Isn't it possible this was recharged/resealed and even though there might be no leak now it was done improperly and this acounts for the spoilage? Mightn't these ugly joints start leaking (...again?)...for instance why weren't the joints emoried and painted and excess acidic flux removed by
whoever did this...all the other joints in the unit are painted or at least clean?

Regardless of the reason, whether it came from the factory, a repair shop, or
it has a control, airflow, overcharging, or damper problem, it has spoiled food from Day One. There is a "three-strike clause" in the warranty where they will
swap out the unit for the same issue. By the time I take off work to accomplish that I could have bought another fridge with the lost vacation pay. We will see if anything
has changed after two days of being unopened. I heard "dripping" for the first
time as I left...meaning I think it might be defrosting, a phenomenon I have seen no evidence of so far, but then I can't sit next to it 24/7. I am trying to give this
unit every opportunity...I am an optimist!

Back To Top PM Quote Reply  

 Posted: Sat May 3rd, 2008 09:01 pm
  PM Quote Reply
34th Post
RegUS_PatOff
Fellow, Academy of Sublime Masters of Appliantology


Joined: Sat Sep 24th, 2005
Location: Milwaukee, Wisconsin USA
Posts: 16509
Flavorite Brew: Indian Head. Black & White
Status: 
Offline
does anyone have a picture of:

 a Whirlpool compressor "normal" solder joint connection ?

Last edited on Sat May 3rd, 2008 09:02 pm by RegUS_PatOff



____________________
The new repair forums==> http://appliantology.org
Back To Top PM Quote Reply

 Posted: Sat May 3rd, 2008 09:07 pm
  PM Quote Reply
35th Post
Samurai Appliance Repair Man
Fermented Grand Master of Appliantology


Joined: Mon Mar 21st, 2005
Location: Otterville, New Hampshire USA
Posts: 16082
Flavorite Brew: Kirin Ichiban
Status: 
Offline
This one is sort of normal... blacked but otherwise intact.



____________________
To ask a question, use our new forums==> http://appliantology.org

365-Day No-Hassle Return Policy on all parts purchased through this site, even electrical parts that have been installed!
Back To Top PM Quote Reply  

 Posted: Mon May 5th, 2008 01:14 am
  PM Quote Reply
36th Post
ladylaz
Senior Apprentice Appliantologist
 

Joined: Wed Jan 16th, 2008
Location:  
Posts: 69
Flavorite Brew: Beer
Status: 
Offline
Please tell me what's going on (gone for 48 hours):

upon return fridge freezer: 38F top shelf-41F middle shelf-3 crispers normal except bottom one where all the produce FROZE: tomatoes like rocks, etc.-freezer is zero F on the head. Settings were: fridge = next to highest setting, freezer was middle setting, crispers were middle setting.

Then , the fridge went right back to 41F upper shelf, 44F middle shelf, but still zero F in the freezer, after a few routine openings.

It can't stand being opened? It freezes the lowest crisper and ruins produce that way as well as thawing it up higher?? My salad was so fresh I don't feel quite right.

I was excited for a minute. Does that solder "normal"connection picture mean all mine are goin to turn black, too? What do I tell the Lowes guy tomorrow assuming someone picks up; the fridge is possessed by others than me?

Back To Top PM Quote Reply

 Posted: Mon May 5th, 2008 12:57 pm
  PM Quote Reply
37th Post
ladylaz
Senior Apprentice Appliantologist
 

Joined: Wed Jan 16th, 2008
Location:  
Posts: 69
Flavorite Brew: Beer
Status: 
Offline
This morning the temps were exactly as they had been in a prolonged
unopened state: spoiling in the middle shelves, barely good temp on
very top shelf, frozen in bottom crisper. Freezer VERY cold.

Something else occurred to me: does anyone know why there is a slab of
fiberglass insulation under the compressor area? To retain heat? To prevent
a linoleum floor from melting? My GE has nothing like this...of course it doesn't have a Brazillian compressor either.

The reason I write this is that on 5/2 denrayr said this:
"if those high side joints were leaking they would most likely be oily or their would be a pool of oil below them". In other words had there been damage whatever is below that whole section would show it. There is now clean insulation there, shoved in,
partially caught on some steel fins, like it was not done in an assembly environment,
but after-the-fact when it would be too hard to slip it under so many contact points with the ground.

I would love a picture of this fridge compartment from any other similar unit. The model number of this one doesn't google at all.

Back To Top PM Quote Reply  

 Posted: Mon May 5th, 2008 05:31 pm
  PM Quote Reply
38th Post
denrayr
Fellow, Academy of Sublime Masters of Appliantology


Joined: Wed Mar 30th, 2005
Location: St George, Utah USA
Posts: 1046
Flavorite Brew: diet coke
Status: 
Offline
a service tech would most likely not take the time to replace the insulation had it been oil soaked. in the pictures it looks factory installed to me. I think you are getting too hung up on the cardboard puncture. This panel gets torn and ripped all the time. it really sounds like a control/airflow issue. You need to have whirlpool come look at it. I know you have a tough schedule like you mentioned earlier. Maybe you could have a family member or a neighbor meet the service person at the home.



____________________
RedRock Appliance Service
435-773-7838
http://www.redrockrepair.com
Serving St George and Southern Utah
Back To Top PM Quote Reply

 Posted: Mon May 5th, 2008 06:30 pm
  PM Quote Reply
39th Post
ladylaz
Senior Apprentice Appliantologist
 

Joined: Wed Jan 16th, 2008
Location:  
Posts: 69
Flavorite Brew: Beer
Status: 
Offline
Thank each and every one of you.

Tried the store manager again without much success...always somewhere else
or on the phone.

I called 1-800-422-1230 and was told that was for Kitchenaide
so they gave me 1-800-253-1301. I spoke with someone who could only
refer me to A&E factory service based on my zipcode.

After the fourth try I got a hold of the Lowes store manager, who I told that I had lots of spoiliage and participated in a WWW forum that was advising me I got a repaired unit that should be replaced by calling the Lowes store manager. Without hesitation he asked for and received one number
off of the receipt I read him, asked the price I paid, and told me I got a
$1200 unit for $806.40 because it was coded "sold used". So the near consensus was right.
Job well done and a success story for this forum...something I would have never
found out without all of your help.

Going in shortly to "pick out a new unit" which he quickly offered to "swap out".
He did not act surprised, did not comment on my extra warranty, did not
make any offers about all the spoiliage. I explained there was no representation of any such "used state". Lowes was running a 10% off coupon on the last day of the month (3-31-08), the day it was purchased (the reason I thought I got a discount), and when delivery slipped an even more expensive one was offered in its place.

I guess a unit that is sold used must arrive with a big show of newness and every appearance of being factory pristine...nothing in the Lowes paperwork or receipt had any sign or disclaimer indicating to the consumer it was anything but new...including the standard warranty. It is additionally interesting that the insulation was replaced; as just mentioned, it is something that most likely would not happen.

There was no apology; just a very quick offer, so we will see what happens shortly!

Back To Top PM Quote Reply  

 Posted: Mon May 5th, 2008 07:02 pm
  PM Quote Reply
40th Post
ladylaz
Senior Apprentice Appliantologist
 

Joined: Wed Jan 16th, 2008
Location:  
Posts: 69
Flavorite Brew: Beer
Status: 
Offline
Ok, new twist. Got to the store. Manager on his weekly conference call. Assistant manager takes me to department and I have to explain most things all over again.
Original department manager was also there who did the whole deal initially. He insists unit he sold me was factory fresh, but that didn't mean the factory didn't repair it, and since store manager said so, unit will be
swapped tomorrow afternoon for identical unit they have in a box in back.

Of interest(?): I told the Whirlpool rep on the phone I was ready with my model and serial number if she could look up any repair history for the unit and she told me she could only advise me if there were a pool of complaints about that particular model. At that point I didn't think much of finding that out directly from a the manufacturer.  What is a "factory repair"?

Any advice on this? Do you think I ought to open the rear panel of the next one? Is this a Lowes or Whirlpool issue? What are the odds two will do this?

Back To Top PM Quote Reply

Current time is 07:29 am Tell a friend about this page... all your other friends are doing it! Page:  First Page Previous Page  1  2  3  Next Page Last Page    
- > Do-It-Yourself Appliance Repair Help > The Kitchen Appliance Repair Forum > Whirlpool Model ED5LTAXVLOO Top



Find Appliance Parts & Diagrams Here
Enter a model number, part number, type of appliance, brand, or even a part description.

365-day return policy on all parts ordered through this site!

FAQs | Contact | Apprenticeship | Parts | Model Number Help | Newsletter | Beer

Your Sometimes-Lucid Host:
- Home
"If I can't help you fix your appliance and make you 100% satisfied, I will come to your home and slice open my belly, spilling my steaming entrails onto your floor."


UltraBB 1.17 Copyright © 2007-2008 Data 1 Systems
Page processed in 0.1479 seconds (18% database + 82% PHP). 25 queries executed.

Web Analytics