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GE fridge water dispensor does not work #GSS22WGPA WW

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Posted: Mon Jan 21st, 2008 12:47 am

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Osaka
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This will be the fourth problem (new control board, new heater element, new auger) with this fridge. My house came equipped with all GE appliances. Both the dryer and the washer broke, replaced them with Whirlpools. Needless to say, I won't ever buy GE...EVER.

Anyway, the water dispensor in the door stopped working. The ice maker still works though. So I'm not real sure where to start on this one.

Last edited on Mon Jan 21st, 2008 12:49 am by Osaka

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Posted: Mon Jan 21st, 2008 12:53 am

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Pegi
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Water line most likely frozen inside of the door....have to thaw the door or replace it....thanks GE....

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Posted: Mon Jan 21st, 2008 01:01 am

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appl.tech.29501
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Do you hear any noise when you try and get water? Get out the old meter and take the cardboard back off the frige. find the water inlet valve, there will be 2 different size pieces of plastic tubing attached to the bottom of it. one is 1/4" diameter and the other is 5/16 . the coil that is above the 5/16" tubing is the coil for your water. you will want to read voltage on that coil while someone else presses the water dispensor button. If you have good voltage then you need a new water valve. If you dont have voltage then it's back to the freezer door for futher diagnostics.

If you have voltage at the valve and want to confirm frozen door as Pegi described, just undo the connector underneath the freezer door and hit the water button. If you get water in your face ....then you have a frozen door

Last edited on Mon Jan 21st, 2008 01:04 am by appl.tech.29501

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Posted: Mon Jan 21st, 2008 08:23 pm

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jabko

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Just recently ran into this problem on a GE SXS dispensor frozen, there is a kit available , consists of a small foil heater that fits in the well behind the cradle and comes with two clip on wire connectors, GE states that it will take up to 24 HRS> to defrost the line, installed one about two months ago and never heard back from the customer. Just ran into another one today, different model number but same problem, will contact GE teck line tomorrow to get the number..........JB

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Posted: Mon Jan 21st, 2008 08:42 pm

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Pegi
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wr49x10173

Last edited on Mon Feb 4th, 2008 11:09 pm by

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Posted: Tue Jan 22nd, 2008 12:57 pm

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Osaka
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Whenever I press the dispenser I hear a click and then 1/4 sec humming sound. This happened once before and it magically fixed itself one day, so the frozen door thing sounds very believable. Can I just open the door and hit the area behind the dispensor with a hair dryer or something? My freezer is full of stuff that I don't want to lose....

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Posted: Tue Jan 22nd, 2008 02:29 pm

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jabko

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That you can try, do not know how long it will take to penatrate to melt the frozen spot, you could also try to use the hair dryer of the dispesor side, as the small heater is located right behind the cradle in the front, be careful, even with a hair dryer it does not take to much heat to damage plastic componets. Had a thought in the past of trying to disconnect the john quest fitting at the bottom of the freezer door and insert a flexable small warm cable up to the frozen spot, or in reverse from the dispensor side back down into the frozen spot to try to melt it open.

Good luck, if it continues to reoccur you might need to install the heater
JB

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Posted: Tue Jan 22nd, 2008 02:43 pm

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Osaka
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I had a hard enough time replacing my broken auger, not sure I want to try and install a heater.

Would it require taking the entire door off and taking it all apart?

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Posted: Tue Jan 22nd, 2008 05:48 pm

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jabko

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Does require taking the dispensor unit apart from the front, heater fits in the well behind the cradle with self stick backing and two wire connectors splice into the connectors in the dispensor, if interested can fax instructions when the two I ordered arrive, about three days, think I tossed the first set. If you attempt to do this there is a disconnect under the freezer door hinge at the top of the door, always safe to disconnect the electric on the dispensor while working on it..............

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Posted: Tue Jan 22nd, 2008 06:17 pm

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Osaka
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Doesn't sound too bad.....

Is $31.94 a good price for it?

General Electric WR49X10173 DISP WATER TUBE HEAT

http://www.repairclinic.com/referral.asp?R=154&N=1381601

Last edited on Mon Feb 4th, 2008 11:09 pm by

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Posted: Tue Jan 22nd, 2008 07:56 pm

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jabko

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Fair price for it, if the refrigerator not to old try to call GE Customer Relations and see if you can get it free, since there seems to be a problem with the dispensor. May work or not but may be worth the effort.............

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Posted: Tue Jan 22nd, 2008 08:06 pm

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Osaka
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That's a good idea. I may give them a call tomorrow...

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Posted: Thu Jan 22nd, 2009 05:45 pm

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daddy_can
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jabko wrote: Does require taking the dispensor unit apart from the front, heater fits in the well behind the cradle with self stick backing and two wire connectors splice into the connectors in the dispensor,

Does anyone have instructions or advice on how to take the dispensor unit apart? We have a GE model GSS22IFRE at work with the infamous frozen water line problem. We got the heater, but I don't want to break anything trying to install it.

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Posted: Thu Jan 22nd, 2009 09:18 pm

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TheRepairGuru

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Grasp the top touchpad part of the dispenser and pull gently out from the bottom. Then once released ease the top down. Once the touchpad panel is removed and the wire harness is disconnected the Phillips screws for the inner housing can be removed.

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Posted: Thu Jan 22nd, 2009 09:50 pm

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daddy_can
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Thanks for the quick response! Looks like we're gonna have water again by tomorrow.

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