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GE GSH25JSRF SS Control Board

Moderated by: Trying to help, Pegi, hvacdrd, AccApp

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rdgintex
Apprentice Appliantologist

Joined:	Wed Jun 20th, 2007
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Posted: Thu Jun 21st, 2007 04:48

Quote

My GE side by side is just over a year old (timing consistent with Murphy’s Law) and the ice dispenser has stopped working. I think the control board in the back of the Fridge is the point of failure. When I press the dispense lever for ice the interior fans stop running, the coolant pump stops, the chute door flap only partially opens and the control panel area illumination dims. There is a relay on the control board clicking quietly for a moment, and then it all resumes normal operation including the flap briefly popping open then closing but no ice. The water seems to work most of the time except shortly after attempting to get ice. I removed the dispenser motor thinking that it was fried or frozen but the symptoms don’t change. Pulling the ice maker didn’t help either. I pulled the control board and checked for any darkened areas or burned components but only found the odor of a cooked diode or transistor.

Is there an inherent problem with this model I should be aware of before I call the Office of the President at GE and become such a nuisance that they simply send me the part? Perhaps a problem you are aware of that will cause this early life failure like a crappy dispenser motor?

Thanks for any help

Pegi
Fellow, Academy of Sublime Masters of Appliantology

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Posted: Thu Jun 21st, 2007 16:19

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Sounds like a motherboard problem, it controls everything you mentioned, read this and see if yours is included in this replacement program.-

_____________________________________________________________

General Electric

November 7, 2006

Dear GE Customer Care Servicers,

GE Consumer & Industrial places a very high priority on product quality and customer satisfaction

and thus continuously assesses our product reliability. Recent analysis has discovered a potential

problem with the main circuit board on a limited number of refrigerator models, which could lead

to lower than anticipated life expectancy on that component. Therefore, if the main circuit

board fails, GE Consumer & Industrial will replace this part free of charge to the consumer until

further notice.

Models Covered: see attachment

The models affected are side-by-side plastic liner, side-by-side metal liner, bottom freezer two

door and bottom freezer French door. The models were produced between May 2005 and August

2006 (HH – RL serial range) and are included in this program. See enclosed list.

Potential Additional Covered Parts:

Specific parts involving the failure of the main board are included in this program. These parts

are limited to the following:

-Evaporator Fan failure, only if accompanied by a Main Board failure

-Dispenser Board failure, only if accompanied by a Main Board failure

The main board part number in cases in WR55X10552. Please use your normal warranty MA00 job

code for this repair. If you encounter an evaporator fan or dispenser board failure due to the

above main board, please include on your invoice and use the normal MA00 job code. It is critical

that you verify the proper functioning of the unit including the evaporator fan motor and

dispenser board before leaving the home to avoid a repeat call.

Units may be in or out of the standard 1-year product warranty and both instances are covered

under this concession program.

If you previously completed this repair and charged the consumer, please send a copy of the

service invoice to General Electric Consumer Relations, PO Box 10736, Norfolk, VA 23513 or fax a

copy to 1-877-299-0725 so that we may issue a refund to the consumer.

Sincerely,

Richard Zutterman

GE Consumer & Industrial

Appliances

Richard Zutterman

National Service Manager

Consumer Home Services

Appliance Park, AP6-239

Louisville, KY 40225

USA

T 502-452-3168

F 502-452-7940

Richard.Zutterman@ge.com

Plastic Liner Models

Serial # ZH - RL

Dec 05 - Aug 06

Metal Liner

Serial # MH2 - AL2

Jul 05 - Jan 06

DSF25MG PSI23NS BSS25JFR

Bottom Mount

Full Door

Serial # TH0 - ML0

Oct 05 - Jul 06

DSS25MG PSI23SG BSS25JSR GBS20

DSS25MS PSS23MG DSS25JFP GBS22

GSL25LG PSS23MS GSH22JFR GDL20

GSS23LG PSS23NG GSH22JSR GDS20

GSS23LS PSS23NS GSH22UFR PDF22

GSS25LG PSS23SG GSH25JFR PDS20

GSS25LS PSS26MG GSH25JSR PDS22

GSS25MS PSS26MS GSH25UFR PDW22

GSW25LS PSS26NG GSL22JFR SDL20

PCF23MG PSS26NH GSL25IFR

PCF23NG PSS26NS GSL25JFR

PCF23NH PSS26SG GSS20DBP

PCT23SG PSS26SH GSS20IBP

PCT23SH PSS27NG GSS20IEP

PIT23SG PSS27NS GSS22IBP

PSC23MG PSS27SG GSS22IFR

PSC23MS PSS29NG GSS22JER

PSC23NG PSS29NH GSS25IFR

PSC23NH PSS29NS GSS25JER

PSC23NS PSS29SG HSM25GFR

Bottom Mount

French Door

Serial # HH0 - ML0

May 05 - Jul 06

PSC23SG PSS29SH HSS25GFP PFS22

PSC23SH PST26NG SSH25KFR

PSF23MG PST26SG

PSF23NG PST26SH

PSF26MG PST27SG

PSF26NG PST29NH

PSF26NH PSW26MS

PSF29NG PSW26SG

PSF29NH PWT26SG

PSH29NH SSL27RG

PSI23MG ZFSB26D

PSI23NG

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rdgintex
Apprentice Appliantologist

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Posted: Fri Jun 22nd, 2007 23:13

Quote

Thanks for the tip.

My exact model was not listed but at least one was that had the same model prefix “GSH25JRF”. I contacted GE and they agreed to refund my money if I will provide them a receipt showing purchase of the control board.

Dave the Sound Man
Apprentice Appliantologist

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Posted: Wed Jul 4th, 2007 22:56

Quote

MY GE, GSL25IFR is experiencing the same issue and is listed on the replacement. Where is this control board located?

Thanks!!!

rdgintex
Apprentice Appliantologist

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Posted: Thu Jul 5th, 2007 20:48

Quote

On the back behind the silver cover plate. Unplug your machine before opening. All connections are simple plugs and should be keyed to each socket to avoid any mix-up.

I'd call GE service first and get a case number. That way when you fax or mail in your receipt you will have a reference for it. I already got my refund check.

Good luck

Dave the Sound Man
Apprentice Appliantologist

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Posted: Thu Jul 5th, 2007 20:55

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Well thanks for the help! I actually had success with GE. They acknowledged the replacement program and are sending someone out tomorrow to fix it - no charge. I'm very surprised at this - not used to any company these days trying to take care of the customer......

daverph
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Posted: Sat Jul 14th, 2007 15:02

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Thanks to this forum I'll be getting my 2 year old GE PSS26NGSA side by side fixed in a couple of days. Symptoms started with the ice dispenser motor humming a while before any ice got dispensed, so I took the ice bin out and cleaned everything up. Things went well for a few days until I made the mistake of saying to my wife while standing in front of the frig "I guess cleaning out the ice maker took care of the problem". Less than one hour later the problems returned and progressed to lights on dispenser just dimming when trying to get anything dispensed, to finally complete failure of refrigerator such that the temperature display panel settings are all blank except for "HRS" flashing in one of the display sections and sound of a motor trying to start but constantly failing in sync with the HRS flashing. No cooling or freezing for the next couple of days till GE gets here, but luckily I've got a backup.

I called the 800# in the manual and mentioned that I had read about circuit board failures and asked if my frig was covered (before I found this thread and saw the Nov 06 letter). Rep knew nothing and said there was no warranty, I would have to pay for everything. Found a different # listed for a class action settlement at http://www.bringgoodthingstolife.org/classaction.htm (800-694-8477), the person at that number knew about the bad circuit boards and told me the repairs would be covered. So we'll see on Monday what exactly went bad, I'll just be more careful in the future about talking about an appliance within hearing range.

hecs GarbagE fridge
Apprentice Appliantologist

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Posted: Mon Apr 21st, 2008 05:21

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Hello,

Thanks to this site I was able to get my GE profile SxS fridge (PSS26SGRDSS) fixed for FREE after over one year of not being able to use my ice/water dispenser. Just like rdgintex mines failed one month after warranty expired with the exact same symptoms. Probably would have cost over $300 to fix if I had called the "General" without knowing of this replacement program. Thank God I found you all.

I just want to say that you all are doing a fine service here and keep up the good work. I gave a love offering of $5 to post and I'm giving another $10 to the beer fund.

Thanks Again

RegUS_PatOff
Fellow, Academy of Sublime Masters of Appliantology

Joined:	Sat Sep 24th, 2005
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Posted: Mon Apr 21st, 2008 05:56

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Attachment: GE_Refrig_Board.pdf (Downloaded 14 times)

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The Samurai Appliance Repair Forums > Do-It-Yourself Appliance Repair Help > The Kitchen Appliance Repair Forum > GE GSH25JSRF SS Control Board

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