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ApplianceGuru.com: The Samurai Appliance Repair Forums > Do-It-Yourself Appliance Repair Help > The Kitchen Appliance Repair Forum > GE GSH25JSRF SS Control Board |
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| Moderated by: BrntToast, RegUS_PatOff, appl.tech.29501 | Search Our Sites for More Info! |
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| GE GSH25JSRF SS Control Board | Rate Topic |
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| Posted: Thu Jun 21st, 2007 02:48 am |
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1st Post |
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rdgintex Senior Apprentice Appliantologist
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My GE side by side is just over a year old (timing consistent with Murphy’s Law) and the ice dispenser has stopped working. I think the control board in the back of the Fridge is the point of failure. When I press the dispense lever for ice the interior fans stop running, the coolant pump stops, the chute door flap only partially opens and the control panel area illumination dims. There is a relay on the control board clicking quietly for a moment, and then it all resumes normal operation including the flap briefly popping open then closing but no ice. The water seems to work most of the time except shortly after attempting to get ice. I removed the dispenser motor thinking that it was fried or frozen but the symptoms don’t change. Pulling the ice maker didn’t help either. I pulled the control board and checked for any darkened areas or burned components but only found the odor of a cooked diode or transistor. Is there an inherent problem with this model I should be aware of before I call the Office of the President at GE and become such a nuisance that they simply send me the part? Perhaps a problem you are aware of that will cause this early life failure like a crappy dispenser motor? Thanks for any help
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| Posted: Thu Jun 21st, 2007 02:19 pm |
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2nd Post |
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Pegi Fellow, Academy of Sublime Masters of Appliantology 
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Sounds like a motherboard problem, it controls everything you mentioned, read this and see if yours is included in this replacement program.- _____________________________________________________________ General Electric November 7, 2006 Dear GE Customer Care Servicers, GE Consumer & Industrial places a very high priority on product quality and customer satisfaction and thus continuously assesses our product reliability. Recent analysis has discovered a potential problem with the main circuit board on a limited number of refrigerator models, which could lead to lower than anticipated life expectancy on that component. Therefore, if the main circuit board fails, GE Consumer & Industrial will replace this part free of charge to the consumer until further notice. Models Covered: see attachment The models affected are side-by-side plastic liner, side-by-side metal liner, bottom freezer two door and bottom freezer French door. The models were produced between May 2005 and August 2006 (HH – RL serial range) and are included in this program. See enclosed list. Potential Additional Covered Parts: Specific parts involving the failure of the main board are included in this program. These parts are limited to the following: -Evaporator Fan failure, only if accompanied by a Main Board failure -Dispenser Board failure, only if accompanied by a Main Board failure The main board part number in cases in WR55X10552. Please use your normal warranty MA00 job code for this repair. If you encounter an evaporator fan or dispenser board failure due to the above main board, please include on your invoice and use the normal MA00 job code. It is critical that you verify the proper functioning of the unit including the evaporator fan motor and dispenser board before leaving the home to avoid a repeat call. Units may be in or out of the standard 1-year product warranty and both instances are covered under this concession program. If you previously completed this repair and charged the consumer, please send a copy of the service invoice to General Electric Consumer Relations, PO Box 10736, Norfolk, VA 23513 or fax a copy to 1-877-299-0725 so that we may issue a refund to the consumer. Sincerely, Richard Zutterman GE Consumer & Industrial Appliances Richard Zutterman National Service Manager Consumer Home Services Appliance Park, AP6-239 Louisville, KY 40225 USA T 502-452-3168 F 502-452-7940 Richard.Zutterman@ge.com Plastic Liner Models Serial # ZH - RL Dec 05 - Aug 06 Metal Liner Serial # MH2 - AL2 Jul 05 - Jan 06 DSF25MG PSI23NS BSS25JFR Bottom Mount Full Door Serial # TH0 - ML0 Oct 05 - Jul 06 DSS25MG PSI23SG BSS25JSR GBS20 DSS25MS PSS23MG DSS25JFP GBS22 GSL25LG PSS23MS GSH22JFR GDL20 GSS23LG PSS23NG GSH22JSR GDS20 GSS23LS PSS23NS GSH22UFR PDF22 GSS25LG PSS23SG GSH25JFR PDS20 GSS25LS PSS26MG GSH25JSR PDS22 GSS25MS PSS26MS GSH25UFR PDW22 GSW25LS PSS26NG GSL22JFR SDL20 PCF23MG PSS26NH GSL25IFR PCF23NG PSS26NS GSL25JFR PCF23NH PSS26SG GSS20DBP PCT23SG PSS26SH GSS20IBP PCT23SH PSS27NG GSS20IEP PIT23SG PSS27NS GSS22IBP PSC23MG PSS27SG GSS22IFR PSC23MS PSS29NG GSS22JER PSC23NG PSS29NH GSS25IFR PSC23NH PSS29NS GSS25JER PSC23NS PSS29SG HSM25GFR Bottom Mount French Door Serial # HH0 - ML0 May 05 - Jul 06 PSC23SG PSS29SH HSS25GFP PFS22 PSC23SH PST26NG SSH25KFR PSF23MG PST26SG PSF23NG PST26SH PSF26MG PST27SG PSF26NG PST29NH PSF26NH PSW26MS PSF29NG PSW26SG PSF29NH PWT26SG PSH29NH SSL27RG PSI23MG ZFSB26D PSI23NG
____________________ To ask a question, use our new forums==> http://appliantology.org 365-Day No-Hassle Return Policy at RepairClinic! 
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| Posted: Fri Jun 22nd, 2007 09:13 pm |
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3rd Post |
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rdgintex Senior Apprentice Appliantologist
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Thanks for the tip. My exact model was not listed but at least one was that had the same model prefix “GSH25JRF”. I contacted GE and they agreed to refund my money if I will provide them a receipt showing purchase of the control board.
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| Posted: Wed Jul 4th, 2007 08:56 pm |
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4th Post |
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Dave the Sound Man Senior Apprentice Appliantologist
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MY GE, GSL25IFR is experiencing the same issue and is listed on the replacement. Where is this control board located? Thanks!!!
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| Posted: Thu Jul 5th, 2007 06:48 pm |
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5th Post |
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rdgintex Senior Apprentice Appliantologist
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On the back behind the silver cover plate. Unplug your machine before opening. All connections are simple plugs and should be keyed to each socket to avoid any mix-up. I'd call GE service first and get a case number. That way when you fax or mail in your receipt you will have a reference for it. I already got my refund check. Good luck
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| Posted: Thu Jul 5th, 2007 06:55 pm |
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6th Post |
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Dave the Sound Man Senior Apprentice Appliantologist
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Well thanks for the help! I actually had success with GE. They acknowledged the replacement program and are sending someone out tomorrow to fix it - no charge. I'm very surprised at this - not used to any company these days trying to take care of the customer......
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| Posted: Sat Jul 14th, 2007 01:02 pm |
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7th Post |
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daverph Apprentice Appliantologist
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Thanks to this forum I'll be getting my 2 year old GE PSS26NGSA side by side fixed in a couple of days. Symptoms started with the ice dispenser motor humming a while before any ice got dispensed, so I took the ice bin out and cleaned everything up. Things went well for a few days until I made the mistake of saying to my wife while standing in front of the frig "I guess cleaning out the ice maker took care of the problem". Less than one hour later the problems returned and progressed to lights on dispenser just dimming when trying to get anything dispensed, to finally complete failure of refrigerator such that the temperature display panel settings are all blank except for "HRS" flashing in one of the display sections and sound of a motor trying to start but constantly failing in sync with the HRS flashing. No cooling or freezing for the next couple of days till GE gets here, but luckily I've got a backup. I called the 800# in the manual and mentioned that I had read about circuit board failures and asked if my frig was covered (before I found this thread and saw the Nov 06 letter). Rep knew nothing and said there was no warranty, I would have to pay for everything. Found a different # listed for a class action settlement at http://www.bringgoodthingstolife.org/classaction.htm (800-694-8477), the person at that number knew about the bad circuit boards and told me the repairs would be covered. So we'll see on Monday what exactly went bad, I'll just be more careful in the future about talking about an appliance within hearing range.
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| Posted: Mon Apr 21st, 2008 03:21 am |
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8th Post |
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hecs GarbagE fridge Senior Apprentice Appliantologist
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Hello, Thanks to this site I was able to get my GE profile SxS fridge (PSS26SGRDSS) fixed for FREE after over one year of not being able to use my ice/water dispenser. Just like rdgintex mines failed one month after warranty expired with the exact same symptoms. Probably would have cost over $300 to fix if I had called the "General" without knowing of this replacement program. Thank God I found you all. I just want to say that you all are doing a fine service here and keep up the good work. I gave a love offering of $5 to post and I'm giving another $10 to the beer fund. Thanks Again
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| Posted: Mon Apr 21st, 2008 03:56 am |
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9th Post |
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RegUS_PatOff Fellow, Academy of Sublime Masters of Appliantology 
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  GE Board Bulletin Attachment: GE_Refrig_Board.pdf (Downloaded 83 times) Last edited on Tue Jul 29th, 2008 05:47 pm by RegUS_PatOff ____________________ The new repair forums==> http://appliantology.org RegUS_PatOff http://www.youtube.com/watch?v=oPAY2LsKVEw my video production: “Easter Seals Walk With Me” http://www.youtube.com/watch?v=-EBiLyYXMiA |
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| Posted: Sun Aug 16th, 2009 08:50 pm |
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10th Post |
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dfoto Grasshopper
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Bringing this post back from the past. My GE had the ghosts, then the other day the fan in the freezer started ticking (didn't want to start) and no ice or water. Called a guy out to fix it, and while he was gone to get a new board I found this website and the GE parts problem with the mother board. Also found out GE might cover the costs. Called them. They answered on the second ring, told me yes they would cover this 4 year old model. Faxed in the bill. Two hours later they called and asked what the cost of the part was. Told them I didn't know, guy gave me one price, parts and labor. She said she would contact him and I'd get my money. Never would have known if it wasn't for this great site. I'm one happy dude.  Last edited on Sun Aug 16th, 2009 09:07 pm by dfoto |
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| Posted: Sun Aug 16th, 2009 10:04 pm |
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11th Post |
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RegUS_PatOff Fellow, Academy of Sublime Masters of Appliantology
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____________________ The new repair forums==> http://appliantology.org RegUS_PatOff http://www.youtube.com/watch?v=oPAY2LsKVEw my video production: “Easter Seals Walk With Me” http://www.youtube.com/watch?v=-EBiLyYXMiA |
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| Posted: Thu Sep 10th, 2009 06:02 pm |
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12th Post |
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i_am_amused Senior Apprentice Appliantologist
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I'd also like to resurrect this thread to say that I might be getting a 2+ year old PFS22MIW (bottom freezer, french doors) repaired for free. I called the 800-894-8477 number and found that I am covered under the main board concession program. The symptoms I have are the sound of a small internal combustion engine running non-stop while the freezer and fridge temps continue to rise (35+ and 50+ now). I suspect the compressor is failing, and know it is covered under the sealed system 5-year warranty, but didn't want a $200-$300 surprise if the main board was the cause. Since I'm covered there, I am having GE send someone (not for FOUR DAYS!  )Thanks in advance (fourth repair from this site)
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| Posted: Thu Sep 10th, 2009 06:41 pm |
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13th Post |
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Volkemon Master Appliantologist 
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Well hey...I will have to see how many new boards I can get compensated for... This week was the first time I had a failure like this in a GE sxs- lights dimming, fan cutting off when calling for ice or water....swapped the main board out, and it solved it. Labled that board special to see if the capacitor fix works for it also. I just got (20) 47uF caps, and (20) 470 uF ...enough to fix ten boards. Total cost, $43 from digikey. Got the 10,000 hr rated ones, as that was as high as I could find. Will report back in a special posting if it all works out. Or not...but so far so good on the repairs.
____________________ Onward and Upward! |
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| Posted: Sat Nov 7th, 2009 08:49 pm |
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14th Post |
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GEed Grasshopper
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The repairman just left my house. Took him 5 minutes to replace the board on my PFS22 refrigerator. The problem appears to be solved. Next call is to GE.
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| Posted: Sat Nov 7th, 2009 09:01 pm |
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15th Post |
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GEed Grasshopper
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By the way, your price shipped to Illinois is $133.00. Abt's price is a whopping $204.05. Then again, they did hand deliver it.
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| Posted: Sat Dec 19th, 2009 04:54 am |
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16th Post |
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GEed Grasshopper
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GE refunded me the part cost so case happily closed.
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