November 7, 2006
Dear GE Customer Care Servicers,
GE Consumer & Industrial places a very high priority on product quality and customer satisfaction
and thus continuously assesses our product reliability. Recent analysis has discovered a potential
problem with the main circuit board on a limited number of refrigerator models, which could lead
to lower than anticipated life expectancy on that component. Therefore, if the main circuit
board fails, GE Consumer & Industrial will replace this part free of charge to the consumer until
further notice.
Models Covered: see attachment
The models affected are side-by-side plastic liner, side-by-side metal liner, bottom freezer two
door and bottom freezer French door. The models were produced between May 2005 and August
2006 (HH – RL serial range) and are included in this program. See enclosed list.
Potential Additional Covered Parts:
Specific parts involving the failure of the main board are included in this program. These parts
are limited to the following:
-Evaporator Fan failure, only if accompanied by a Main Board failure
-Dispenser Board failure, only if accompanied by a Main Board failure
The main board part number in cases in WR55X10552. Please use your normal warranty MA00 job
code for this repair. If you encounter an evaporator fan or dispenser board failure due to the
above main board, please include on your invoice and use the normal MA00 job code. It is critical
that you verify the proper functioning of the unit including the evaporator fan motor and
dispenser board before leaving the home to avoid a repeat call.
Units may be in or out of the standard 1-year product warranty and both instances are covered
under this concession program.
If you previously completed this repair and charged the consumer, please send a copy of the
service invoice to General Electric Consumer Relations, PO Box 10736, Norfolk, VA 23513 or fax a
copy to 1-877-299-0725 so that we may issue a refund to the consumer.
Sincerely,
Richard Zutterman