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ApplianceGuru.com: The Samurai Appliance Repair Forums > Do-It-Yourself Appliance Repair Help > The Kitchen Appliance Repair Forum > Whirlpool ice maker GS6NBEXRQ00 |
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ApplianceGuru.com: The Samurai Appliance Repair Forums > Do-It-Yourself Appliance Repair Help > The Kitchen Appliance Repair Forum > Whirlpool ice maker GS6NBEXRQ00 |
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| Moderated by: RegUS_PatOff, Pegi |
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| Whirlpool ice maker GS6NBEXRQ00 | Rate Topic |
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| Posted: Sun May 13th, 2007 10:10 pm |
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1st Post |
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AlaskaErik Senior Apprentice Appliantologist
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I have a one year old Whirlpool side by side with the touch pad dispensing system. The unit still is manufacturing ice, but it will not dispense. I did all the basic stuff, like remove the bin and empty it and checking the auger for freedom of movement. Still no ice. When I push on the pad, I hear a hum for about one second indicating the ice door opening. I don't hear a motor trying to turn or freewheeling due to stripped out gears or a broken shaft. Just a one second hum and the light does come one. Then I hear two relay clicks. The first one is associated with the light going out and then there is another one about two seconds later. About ten seconds after that, I hear another one second hum indicating the ice door is closing. The hex drive shaft has a little slop in it, but can't be rotated. That seems to rule out a broken shaft. Since I don't hear the moter running it could be either a pc board problem or the motor itself is shot. There was never any odor indicating the motor burned up. Or the motor could simply be so quiet and well insulated that I can't hear it. But that also seems unlikely since I put a dab of paint on the hex drive shaft and it has never moved. I did enter the service diagnostic mode and everything checks. So pc board or motor. I'm leaning towards pc board, since the unit failed suddenly and without any warning or unusual noises or burnt electrical smell. It appears the motor and pc board are accessed from the outside. Any special tricks I need to know on how to get in there? I see two screws when I pull out the tray. But I don't want to get started until I have a better idea of what comes next. And then I need a few tips on diagnostics. I have a VOM for checking voltages and resistance. Thanks to all who help me out here. I'll be a hero to the wife if I can fix this. She's the only one who ever uses ice. Attachment: IM000686.jpg (Downloaded 69 times) Last edited on Sun May 13th, 2007 11:43 pm by AlaskaErik |
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| Posted: Mon May 14th, 2007 02:27 am |
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2nd Post |
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That Guy Sublime Master of Appliantology 
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Try taping down the switches on the door frame and then checking the motor with the door open to see if its turning. Maybe it busted its coupling. Last edited on Mon May 14th, 2007 02:32 am by That Guy |
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| Posted: Tue May 15th, 2007 04:00 am |
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3rd Post |
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AlaskaErik Senior Apprentice Appliantologist
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Wow! No Whirlpool gurus on this forum?
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| Posted: Tue May 15th, 2007 07:01 am |
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4th Post |
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Pegi Fellow, Academy of Sublime Masters of Appliantology 
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Need the rest of the model number to see the revisions on this unit...did you check the auger motor? Sounds like it may be defective or frozen up, water might be getting past the seal and getting onto the motor, which one goes in your unit would depend on the revision numbers at the end of the model number.
____________________ Moderator & Assistant Admin. for Servicetechhelp Associaton, Inc. http://www.servicetechhelp.com STH HELPDESK URL.... http://www.servicetechhelp.com/h2desk/ ___________________________________ For Gordon... http://serviceeveryday.com/ |
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| Posted: Tue May 15th, 2007 07:08 am |
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5th Post |
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Pegi Fellow, Academy of Sublime Masters of Appliantology
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Here is the TECH MANUAL on these systems, is a large pdf, give it time to load...
____________________ Moderator & Assistant Admin. for Servicetechhelp Associaton, Inc. http://www.servicetechhelp.com STH HELPDESK URL.... http://www.servicetechhelp.com/h2desk/ ___________________________________ For Gordon... http://serviceeveryday.com/ |
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| Posted: Wed May 16th, 2007 01:48 am |
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6th Post |
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That Guy Sublime Master of Appliantology
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AlaskaErik wrote: Wow! No Whirlpool gurus on this forum? Hey, don't look at me. I've only been doing this for 17 years. Not only can I not reach in your refrig and check the motor for you, your description indicates it could be anyone of a dozen different problems. Where to start? You might want to verify that the motor is or is not turning or that it does or does not have voltage to it. Then I or Pegi might be able to help you more.
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| Posted: Wed May 16th, 2007 05:19 am |
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7th Post |
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AlaskaErik Senior Apprentice Appliantologist
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Pegi wrote: Here is the TECH MANUAL on these systems, is a large pdf, give it time to load... This is exactly what I needed. Thanks a lot, I really appreciate it. I'll be disassembling and troubleshooting first thing in the morning. Hopefully this will be a quick fix.
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| Posted: Wed May 16th, 2007 11:09 pm |
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8th Post |
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AlaskaErik Senior Apprentice Appliantologist
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Thanks to the tech manual I have determined that the motor is shot. A new one has been ordered from the Repair Clinic. Way cheaper than the ones I could get locally and they have to order it anyway. Thanks again for the help. Erik Last edited on Wed May 16th, 2007 11:10 pm by AlaskaErik |
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| Posted: Wed May 16th, 2007 11:35 pm |
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9th Post |
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Pegi Fellow, Academy of Sublime Masters of Appliantology
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Cool, let us know if this is the proper diagnosis when you have it installed so others can benefit from this thread...
____________________ Moderator & Assistant Admin. for Servicetechhelp Associaton, Inc. http://www.servicetechhelp.com STH HELPDESK URL.... http://www.servicetechhelp.com/h2desk/ ___________________________________ For Gordon... http://serviceeveryday.com/ |
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| Posted: Tue Jun 12th, 2007 05:53 am |
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10th Post |
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AlaskaErik Senior Apprentice Appliantologist
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Pegi wrote: Cool, let us know if this is the proper diagnosis when you have it installed so others can benefit from this thread... This is an update. I ordered the new motor from Repair Clinic, but it took them over three weeks to deliver it! But my diagnosis was correct. The ice dispenser is working perfectly now. Pegi, I really appreciate the tech manual. Without it, I would have had no idea of what values to look for on the old motor. Installation was a snap. I inserted the shaft and pushed it through the boot, and then I held it up out of the way with a pair of vice grips. I then installed the motor, but I didn't tighten the mounting screws. Next I pushed the shaft down into place and tighted everything up, connected the wiring and buttoned it all up. Piece of cake. Good thing most homeowners don't know how easy a lot of this stuff is or you pros would have to find another line of work! I hope this isn't a harbinger of things to come. I've always thought of Whirlpool as a pretty reliable brand. My old GE side by side I had before was still going strong after 15 years without ever having needed a single repair. Even the ice dispenser worked perfectly after 15 years. But I left it behind when I sold my old house last year. Anyway, thanks again for all the help everyone. Erik
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| Posted: Tue Jun 12th, 2007 12:10 pm |
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11th Post |
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Pegi Fellow, Academy of Sublime Masters of Appliantology
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Thanks for the update......and you are most welcome...
____________________ Moderator & Assistant Admin. for Servicetechhelp Associaton, Inc. http://www.servicetechhelp.com STH HELPDESK URL.... http://www.servicetechhelp.com/h2desk/ ___________________________________ For Gordon... http://serviceeveryday.com/ |
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| Posted: Wed Jun 13th, 2007 11:01 am |
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12th Post |
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Samurai Appliance Repair Man Fermented Grand Master of Appliantology 
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AlaskaErik wrote:
RepairClinic doesn't deliver anything, they package it and hand it over to the carrier you select (UPS, USPS, etc.). Maybe your complaint is with the US Postal Service for taking three weeks to deliver to Alaska! 
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| Posted: Wed Jun 13th, 2007 10:36 pm |
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13th Post |
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AlaskaErik Senior Apprentice Appliantologist
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Samurai Appliance Repair Man wrote: AlaskaErik wrote:Let me rephrase that...it took them over three weeks to ship it. Then they shipped it USPS even though I paid extra for FedEx. And yes, they kept the difference. Once shipped, it took USPS three days to deliver it.
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| Posted: Thu Jun 14th, 2007 12:05 am |
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14th Post |
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Samurai Appliance Repair Man Fermented Grand Master of Appliantology
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That's what we professionals call a "mistake." You need to let them know about the shipping problem, give 'em chance to make it right.
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